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                                                                VICTORIA  SALANDANAN

309 Elba Drive                                       Mooresville, North Carolina 28001                    H-(704) 660-9876543210

Email: Victoria.Salandanan@windstream.net                                                                                 

OBJECTIVE: To apply my versatile background in operations, internal audit, management to an Organization in need of a resourceful problem-solver with proven planning and Decision-making skills.

SUMMARY OF QUALIFICATIONS

Ÿ      Awarded the 2006 and 2007 Food Marketing Institute (FMI)/ Grocery Manufacturers Association (GMA) Excellence Awards to Retailers synchronized > 500 Suppliers

·          Awarded the 2006 Rapid Adoption Award – Data Synchronization

·          Awarded the 2007 & 2008 Voluntary Interindustry Commerce Solutions Association (VICS) Most Innovative on Retail Side – Second Place

·          Strong leadership abilities.  Spearheaded numerous special projects

Ÿ      Designed and gathered the business requirements for suppliers and internal users for the development, creation, and implementation of the Vendor Extranet for Office Depot, Inc.

Ÿ      Identified, designed, and implemented the automation of the cost and list changes between supplier and Office Depot, Inc.

Ÿ      Successfully participated and prepared Office Depot for 2005 Sunrise Compliance

Ÿ      Identified as subject matter expert for Foundation implementation for Retek Merchandise Systems for Office Depot, Inc.

Ÿ      Development of common office supply attributes for 1SYNC Data Synchronization

Ÿ      Designed, tested, and implemented automated consignment program for Office Depot, Inc.

Ÿ      Created business case study and analysis for 1SYNC data synchronization and implementation for Office Depot, Inc.  Identified as subject matter expert and team lead for Office Depot implementation for data synchronization.

Ÿ      Responsible for Sarbanes-Oxley internal controls development, monitoring, and compliance for Retek Merchandise , Pricing, Dashboard , and Vendor Extranet systems 

Ÿ      Proven ability to manage, mentor, and develop staff

Ÿ      Excellent organizational, written, and communications skills

Ÿ      Adaptability and eagerness to accept challenges

PROFESSIONAL EXPERIENCE

Advance Auto Parts (Roanoke, Virginia)

Data Quality Manager (July 2010 – Present)

Ensure customer data quality for the entire Commercial Sales Organization.  Improve existing data as well as initiate the improvement of processes to improve data quality.

Ÿ      Defining and evaluating business rules for customer relationship management tool (Salesforce.com) and store order entry system (APAL)

Ÿ       Develop and document processes to support improved data quality

Ÿ      Define and create data performance scorecard

Ÿ      Build and cultivate collaborative relationships with business partners both internally and externally

Ÿ      Day to day management of customer account management

Ÿ      Manage and direct the daily activities and responsibilities of the data governance department

Ontuet, Inc. (Johnston, Iowa)

Director of Business Innovation (December 2008 – September 2009)

Leveraged extensive network of contacts to expand the current client base of Ontuet.  Created multiple new contacts and generated potential business for new verticals.  Interfaced with client services teams for customer enhancements.

Ÿ      Drive market penetration in new industries, vertical, and organizations

Ÿ      Assist our client services team in pre and post sale activities

Ÿ      Assist product development in direction and scope of new products

Ÿ      Participate and drive strategic direction for the organization

Lowe’s, Inc. (Mooresville, North Carolina)

Product Content Management - Operations and Support Manager (June 2005 – November 2008)

Successfully led the full internal and external implementation/rollout of the Lowe’s data synchronization program.  The enterprise wide implementation was a $15 million dollar project.  Total IT hours encompassed approximately 200,000 man hours.  Requirements documents were written that totaled about 2000 pages. Today, this synchronized data is being propagated to internal systems with full new item introductions and maintenance of existing data.

Ÿ      Insure the PCM application is operational and ready for internal and external users daily

Ÿ      Manage and direct the daily activities and responsibilities of the PCM department

Ÿ      Manage the implementation of education programs for PCM including maintenance/update of materials for internal and external users

Ÿ      Manager Lowe’s barcode standards

Ÿ      Meet with Lowe’s internal business units to determine system enhancements to the current PCM application.  Manage the change management/enhancement process

Ÿ       Represent Lowe’s on User groups for data synchronization for industry standards.  Drive change and recommend changes that impact overall corporate response to these needs

Ÿ      Customer service/helpdesk for issues related to the vendor extranet

Ÿ      Assess, recommend, and implement reporting needs for merchants and cross functional team

Ÿ       Oversee and report on vendor compliance to Lowe’s PCM requirements

Ÿ      Manage PCM rollout activities for 5-6,000 vendor users as well as 2500 internal users

Ÿ      Manage user support by providing first level triage help support for PCM users

Office Depot, Inc. (Delray Beach, Florida)

Manager Merchandise Control (June 2001 - May 2005)

Ÿ      Evaluate and recommend system process  improvements

Ÿ      Manage and direct the daily activities and responsibilities of the Merchandise Control department

Ÿ      Educate and train the merchandising division on process/system changes

Ÿ      Create, manage, and monitor the annual Purchase Information Pack for supplier negotiations

Ÿ      Requirements and communication of the changes /updates to the merchandise hierarchy

Ÿ      Initial control for supplier/vendor setup

Ÿ      Customer service/helpdesk for issues related to the vendor extranet

Ÿ      Assess, recommend, and implement reporting needs for merchants and cross functional item     control team

Ÿ      Design and timely updates/posting of information to the Merchandise Intranet website

Ÿ      Responsible for Item and Vendor database/information integrity for Office Depot.

Ÿ      Perform reconciliation of consignment transactions to the general ledger

Ÿ      Responsible for monitoring and resolution of cost variances

Ÿ      Responsible for internal controls related to supplier funded price protections

Office Depot, Inc. (Delray Beach, Florida)

Auditor III (April 1999 - June 2001)

Ÿ      Prepares, plans and conducts moderately complex operational and/or financial audits of Office Depot’s business

Ÿ      Documents the results of audit testing and other key audit phases

Ÿ      Appraises the adequacy and reliability of the Company’s internal control structure

Ÿ      Investigates irregularities and recommends corrective measures to management

Ÿ      Prepares draft audit reports and work papers for substantive purposes

Ÿ      Secures timely responses from management

Ÿ      Conducts opening and exit conferences with appropriate management

Ÿ      Develops complex audit scopes and programs

Ÿ      Performs special projects and management requests as assigned

Auditor II (March 1998 - April 1999)

                With limited direction, determines the scope, prepares the audit program and conducts moderately complex operational and/or financial audits (including Information Systems issues).  These audits include evaluating the efficiency and effectives of operations, accuracy of information, and compliance with applicable laws and regulations.  Responsible for the existence of and adherence to proper controls and procedures.

                Marshalls, Inc (Framingham, Massachusetts)

                Loss Prevention Auditor (October 1997 - March 1998)

                Conducted on-site audits for retail stores and warehouse operations. Documenting all

                Information obtained in the field.  Calculated findings and compiled comprehensive reports of activities.

3                                                                                                                                              Victoria  Salandanan

                SunTrust Banks, Inc. (Atlanta, Georgia)

                Advanced Staff Auditor (September 1994 - October 1997)

                Plan and execute bank retail branch and consumer loan audits located throughout 4-states.  Reviewed and evaluated internal controls, performed financial auditing, and evaluated operational procedures for effectiveness and efficiency.  Generate written reports of audit  findings to senior management.  Schedule, assign, monitor, and review all work performed of staff.

Ÿ              Directed special project to develop a consistent lead schedule and proficiently reallocate budgeted audit hours

Ÿ              Completed cost efficiency report to improve affiliate bank operational procedures

Ÿ              Assisted in developing audit procedures to detect defalcation of travelers checks remittances

Ÿ              Selected to various special projects to analyze, critique, and develop recommendations for improving bank procedures

Ÿ              Discovered and investigated a bank officer’s violation of Corporate Code of Ethics

                Marshalls, Inc.  (Andover, Massachusetts)

                Senior Regional Field Auditor (March 1994 - September 1994)

                Coordinate and supervise on-site operational compliance audits of 78 retail facilities located throughout a 7-state region.  Perform financial auditing, including analysis of P&L statements and investigation of variances.  Generate written reports and conduct formal presentations of audit findings to regional and corporate management.  Hire, schedule and assign staff auditors, monitoring all work performed

Ÿ              Led special project to flowchart operational procedures and develop strategies for streamlining operations

Ÿ              Selected to corporate-wide task force designed to develop recommendations for improving corporate reporting structure

Ÿ              Instrumental in refocusing objective of operational audits to include investigative purposes.  Excellent track record of uncovering markdown manipulations, layaway fraud, expense padding, and exploitation of overtime compensation.

                Marshalls, Inc. (Andover, Massachusetts)

                Regional Field Auditor (March 1992 - March 1994)

                Conducted on-site audits, documenting all information obtained in the field.  Calculated findings and compiled comprehensive reports of activities.

                CERTIFICATION Certified Financial Services Auditor - July, 1997 (non-practicing)

                EDUCATION                        Loyola University, Chicago, Illinois

                Bachelor of Business Administration, January 1992

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