Customer Network Manager Resume Format in Word Free Download

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Candidate:   Farrah Felestian                         farrah@gmail.com

                                                                        Cell 919-267-9876

Location:    Raleigh, NC

Availability:   Beginning of September 2011

Position:    Cisco Routing and switching, IPT Engineer, IPCC, ICM Enterprise

Summary:

·      10 years VoIP design and trouble shooting experience including UCM 6.1.3, and UCM 7.2.

·      10 years Cisco Call Manager installation -IPT design and deployment experience.

·      8 years Cisco Routing and Switching experience, Voice Gateway, VG224.

·      6 years Unity / Message storage installation, design, and deployment experience.

·      8 years Cisco Call Center- UUCE, UUCX, CTIOS Installation, and Agent Administration.

·      4.5 years Cisco Call Center UUCM (6, and 7) Enterprise experience.

·      5.5 years Gatekeeper configuration and multi-cluster configuration experience.

·      Certified Project Manager.

·      Good communication skills.

·      Cisco Voice Operations Manager Certified

·      VMware VSphere 4.5, Cisco UCS V8.5

·      Achieved Master of Science degree in Computer Science and System Engineering Bachelor of Science degree in Electronic Engineering.

SUMMARY:

·      Extensive years of experience including Consulting Network/Voice Engineer, Customer Network Manager, Network Consultant and Private Contractor.

·      Extensive and varied experience working with Fortune 500 companies.

·      Strong project management skills coupled with the ability to solve complex network and system problems in a timely, efficient manner.

·      Experienced in the integration of a broad range of hardware and software to create appropriate networking solutions based upon customers environment, applications, E-Business, and Intranet/Extranet requirements.

·      Excellent customer relations and communication skills.  

SKILLS/CERTIFICATIONS:

·      Setup multiple Cisco IPCC Enterprise Call Centers.

·      Certified by Spanlink on IPCC Express.

·      Experienced with ICM Script Editor and Configuration Manager.

·      Experienced with Cisco Computer Telephony Integration (CTI).

·      Experienced with Cisco IP Telephones, Unity 7 UCCM 7.2.

·      Cisco Works 2000, VoIP, VMS, Gatekeeper, Gateways.

·      Cisco Call manager installation, design, and deployment.

·      VoIP design and trouble shooting.

·      Cisco routing and switching.

·      Cisco Call Center ICM Enterprise UCCE, IPCC Express UCCX.

·      Gatekeeper configuration and multi cluster configuration.

·      Certified Project Manager.

·      ICM SQL Application developer, using C, C++, and CTIOS tools

EXPERTISE:  
VoIP, ATM, LAN: TCP/IP - Ethernet, SS7, NFS, ISDN, OSI/ISO Reference Module, T1 Networking, UNIX, Windows NT, Foundry Switch/Router, Cisco CCIE specialized on Cisco 7500, Cisco Router/Switch (Layer 2 &3) configuration, maintenance, redistribution / troubleshooting of routing protocols RIP, IGRP, OSPF, BGP & EIGRP.

EXPERIENCE:

 Cisco VoIP IPCC/ ICM contractor for Cisco Gold Partner ( DiData) Nov. 2010 – Present

·         Cisco Call Center ICM Enterprise Developer.

·         Cisco Unified Operation Manager, Provision Manager, Cisco Works

Cisco contract Voice Engineer at BB&T August 09 to Nov 2010

·         Configuration and support of Cisco gateway H.323 gateway, Gatekeeper.

·         Cisco Unified Communication / installation, and deployment of Cisco ICM  6.1 Enterprise , including  CCM 6.1.5 , Unity 6.2, and message  storage ( 8 clusters).

·         Deployment of 3500 branches and offices at BB&T

·         Debugging and trouble shooting of Voice call

 Cisco VoIP IPCC/ ICM contractor for Cisco Gold Partner ( HP/Pfizer ) Nov. 06 – Aug 09

·         Cisco Call Center, IPCC Express Designer.

·         Cisco Call Center ICM Enterprise Developer.

·         Voice and net cut for one of  largest financial institutions

·         Cisco Call manager / Unity / IPCC Express.

·         Configuration and support of Cisco gateway H.323 gateway, Gatekeeper.

·         Installation and support of 4506, and 6508 Cisco switches.

·         Gatekeeper configuration and multi cluster configuration MPLS network.

 Cisco contract -IPCC Consultant Dec 03 August 06 
Cisco VoIP / IPCC Specialist

·      Set up Cisco IPCC Express 5 server environment including Call Manager and CRA server.

·      Cisco CRA Developer / CRA Editor and Repository Manager.

·      Setup Cisco IP Phones, Unity Voicemail, and Cisco Agent Desktop /Supervisor Desktop software.

·      Installed and configured Cisco Works to support and monitor IPT telephony network.

·      Develop Cisco IVR applications using the CRA editor.

·      Provide support for IPCC Express product in new and existing customer implementations.

·      Support Call Manager 3.3 including CTI Route Points, Gateways, 7960 Phones, Extension Mobility, Device profile, Users, MOH Multicasting, Part ions, Route Patterns, Translation Patterns.

 
Cisco VoIP Consultant Aug 99 Sep 03 
Network Consultant on Layer 2/3

·      Designed, documented, and implemented voice and data networks using a variety of hardware manufacturers, network protocols, signaling protocols, and transmission methods, with special emphasis on Voice over IP Cisco Call Manager3.2 + Unity4.02, AVVID projects, and Cisco Intelligent Contact Management V4.62 at Siemens.

·      Installed and defined rule base for Cisco PIX firewalls.

·      Integrated the Class 5 VoIP soft switch into different Cisco ATM/IP switches. 
Configuration and troubleshoot - demonstration of SS7 network and STP configurations.

·      Configuring, maintaining, redistribution and troubleshooting routing Protocols RIP, OSPF, EIGRP and BGP.

·      Providing Network Consultancy and ongoing Support for client IPT Network.

·      Installation of 2651XM voice gateway (for gateway redundancy) and Cat 3550 switches to extend the LAN.

·      Rebuilding the CCM Subscriber to fix failed replication database with the publisher.

·      Upgrade the CCM Pub and Sub with latest versions, as well as OS Upgrades and service release.

·      Configure applications such as IPMA, and Unity Unified Messaging.

·      Network design of extending their current IPT system.

·      Installation of Voice gateway and Cat switches.

·      Design of Dial Plan in CCM 4.1.3 Implementation of IPT connectivity to their headquarters.

·      Network Troubleshooting and support.

·      Knowledge of LEC (ILEC/CLEC/BLEC) and ISP market segmentation.

·      Resolved firewall issues for ISP access and business-to-business access; configured web and application servers.

·      Analyzed and optimized existing network environment, its utilization, error rates, traffic flow patterns and collisions.

·      Designed and implemented immediate solutions necessary to increase bandwidth Higher-speed server connections.

·      Experienced in switching Ethernet to desktop, Microsoft NT servers using IP, mixed enterprise servers (email, notes, Web), high-power bandwidth-intensive, workgroup servers and multimedia servers.

Milgo Solution, Inc. 97 - Aug 99

Senior Director / Program Management

·      Implemented product plans to meet customer requirements, target cost, and time to market by working across various functional areas, such as engineering, marketing, manufacturing, business planning and revenue management over the course of a products life span. Initiated and directed all solution functions to meet corporate objectives.

·      Project Management.

·      Pre Sales Engineering and meeting with customer to understand how business requirements can be fulfilled technically.

·      Site Survey and producing existing network infrastructure inventory.

·      Network Infrastructure Design and Pricing.  
 
 

EDUCATION:

London University London, England

Master of Science degree in Computer Science

System Engineering Bachelor of Science degree in Electronic Engineering

RECOGNITION:

·      Awarded NCRs Best Consulting Systems Engineer 7 years consecutively.

·      Recognized for generating $6M for AT&T / NCR Corporation in hardware sales.

·      Recognized for bringing LITTON DATA Systems entire system online within a 6-hour period.

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