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Ruby Fertig

309 D Street

Keyser, WV 26001

Home: 304-581-9876

Cell: 304-553-1230

Ruby@aol.com

Objective:   To secure a stable, interesting and challenging career with a reputable employer.

Specialty:   Reorganization,  implementation, configuration, and troubleshooting of medical software.

Experience             

2007-Current               Community Health Network of WV                                                          Cross Lanes, WV

Clinical Application Coordinator 

·         EMR development, configuration, training and support, specializing in the Lab,  Radiology and Referral Packages.

·         Provides training to clinical and operations staff in member organizations or other organizations, as requested.

·         Acquires a comprehensive knowledge of the electronic health information system to assess issues to determine procedural issues versus system/application deficiencies.

·         Assists clinician in the efficient use of software.

·         Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

·         Works with management to define the appropriate standards, policies, procedures, software toolsets, and supporting peripherals to facilitate the management, accountability, functionality, and security of networked based systems.

·         Work with vendors, application developers, and other technology groups to resolve problems.

2005-2006 Community Counseling                                                                                             Taunton, MA

Medical Records/Admissions Coordinator/Director

·         EMR and Practice Management purchase and implementation

·         Supervise records and front desk staff to do the required work to make the departments run as efficiently as possible.

·         Write and make applicable changes to the policies and procedures to better the practices abilities to handle certain situations.

·         Create reports to better help the therapists keep up with there case lists.

·         Support the Probation Director in keeping track of drug testing and probation reports

2002-2005 Berks Cardiologists, LTD                                                                              Wyomissing, PA

Medical Records Supervisor

·         Supervise 18 employees in several different areas of the MR Dept. including but not limited to: Chart Prep, Filing, Operators, and Records Release, Mail Room, Couriers, and Reminder Calls w/detailed instructions

·         Over see the implementation of the electronic medical record (scanning)                                                           

·         Part of the Implementation Team that came up with and Implemented new policies and procedures

·         Help with problem solving in all areas of the practice

2001-2003 Vital Restoration Chiropractic                                                                      Wyomissing, PA

Office Manager/Billing Specialist

·         EMR and Practice Management Implementation

·         Paper and electronic billing for office.

·         Collections.

·         Insurance verification.

·         Scheduling of office employees and patients.

·         Everyday decision making for practice including marketing.   

·         Office Accounting and Reconciling.

                       

1997-2002  Try-Angle Billing                                                                                      Sinking Spring, PA

Office Manager/Billing Specialist 

·         Self Employed

·         Billing Services for Small Business’s

1994-1997   Webster Technical College                                                                                Tampa, FL  

Executive Administrative Assistant

·         Assist and support faculty and staff.

·         Maintain accurate, legible and current student and administrative records.

·         Responsible for the purchasing, receiving, inventory, accounts payable, payroll, bank deposits and customer service of the entire campus.

·         Substitute teaching for the Medical Billing and Coding Classes.

1992-1994   NAF Purchasing & Contracting             Ft. Devens, MA 

Purchasing Agent

·         Responsible for request for quotations, invitation of bids, purchasing, writing of all contracts the follow up with receiving to assure that the products or services were received in a proper and timely manner for the nonappropreated funds department of the Fort Devens Army Base.

·         Handled all correspondence, record keeping, appointments and customer service for the office.

1990-1992   Arbella Mutual Ins. Co.                             Quincy, MA 

Billing & Collections Clerk

·         Examine and compile payments from agents and insured.

·         Classified and balanced computer input, audit computer output, prepared computer entries and controlled proper reapplication of funds rejected.

·         Respond orally and in writing to inquiries from agents and insured.

·         Prepared weekly and monthly reports for management.

1988-1991     Papa Gino’s Restaurant                    Weymouth, MA 

Manager

·         Responsible for the hiring and training of all employee’s.

·         Purchasing, receiving, daily and weekly inventory.

·         Accounts payable, payroll, banking and customer service.

  

Education             

1981-1997

·         Brockton High School - Diploma             

·         Bridgewater State College - BA of the Arts

·         North East Broadcasting School - AA in Communications and Broadcasting

·         Dept. Of Defense - Various Purchasing and Contracting Courses

·         Multiple and various management and computer course through employers.

·         Med-Claim Plus, Inc. - Medical Billing and Office Management

References              Available upon request.

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