Client Service Analyst Resume Format in Word Free Download -->

Client Service Analyst Resume Format in Word Free Download

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MAYA BROUSSARD
309 Cecil Street
New Orleans, Louisiana 70001
504-427-9876
maya@bellsouth.net
 







TECHNICAL SKILLS
Project Management, Quality Assurance (QA) Testing, Test Case Design, Management (Supervisor), Web design, Content Management Systems (CMS), Joomla CMS, CommonSpot CMS, Dreamweaver, Photoshop, MySQL, MS SQL, IIS, HTML, Data Entry, MS Office 2007, MS Office 2010 (Outlook, Access, Word, Excel, PowerPoint) Technical Writing, Windows Server, Web server (Windows/Apache), Active Directory, Exchange Server, Disaster Recovery. Knowledge of help desk, printer support, PC repair  and general hardware/software troubleshooting procedures, Knowledge of File uploading (FTP), TCP/IP. LAN/WAN maintenance, backup software and procedures, Knowledge of database reporting, MS Access, Crystal Reports, Excellent communication, interpersonal, customer service and technical skills.



WORK HISTORY
Tulane University - Workforce Management/HRIS                                       New Orleans, LA
HRIS Quality Control Specialist / Webmaster                                   March 2011 – Present
Job responsibilities: Workforce Management CMS web updates and productions (Quality Assurance testing in respective projects, providing technical input and knowledge of online system functions and the creation and design of test plans unique to the specified project. Ensured all assigned project requirements and testing scenarios were developed and delivered by the projected deadline. Assist co-workers when needed with Microsoft Office tools and other technical issues.
Databases and Other Tools created: 
o   2012 Open Enrollment Call Tracking Database (MS Access 2010)
Used to document all call details received during open enrollment. System abilities: open new tickets, set call priority status (critical, high, med, low), escalate call status, close ticket, reopen ticket, add new contact, add new employee, generate call detail reports, email reports in chosen format, comment call details, view comment history of call details and set call subject category.
o   Tulane University Foreign Nationals Management Database (MS Access 2010)
Used to monitor expiring VISA status. System abilities: Notifies user when VISA is within 120, 90, 60 and 30 days of expiration, comment and track contact details, view contact history details, generate VISA expiration and contact detail reports, and email reports in chosen format.
o   Tulane Benefits Savings Calculator (MS Excel 2010)
Used to determine total monthly cost and savings if taken the health assessment verses without taking the health assessment.
o   TU Benefits Member Guide
Tulane University benefits guide how-to documentation. Available upon request.
Major Services, Inc.                                                                                         New Orleans, LA
Webmaster/Technical Writer                                                                          Oct. 2007 – Jan. 2009
Job responsibilities: Sole creation of the new CMS website for the Orleans Parish Criminal Sheriff’s Office (and Intranet. Installed and maintained IIS Server, PHP and MS SQL website backend database. Maintained user permission access, MS SQL table structure and data integrity. Monitored database activity and security by implemented a security policy to prevent PHP scripting attacks. Initiated backups of entire database or targeted backups, as requested by departments, on a daily basis. Implemented web site disaster recovery procedures in the event of an emergency and developed disaster recovery documentation procedures. Reviewed, created and presented PowerPoint presentations and technical documents for technical and non-technical staff. Ensured all project deliverables were achieved. Assisted with the helpdesk and ensured helpdesk was functioning properly.
Recovery School District                                                                   New Orleans, LA
Database Administrator                                                                     Mar. 2007 – Oct. 2007
Job responsibilities: Designed, created and maintained the Recruiting Applicant relational database in MS Access 2007. Performed, database file imports and file extracts. Designed, database forms, macros, queries and reports as requested by department personnel. Analyzed data for accuracy and integrity against system data output. Resolved, computer network, software and printer issues as discovered by department personnel. Serve as liaison for current and new business ideas. Provided excellent customer service, met project deadlines and worked within a high stress environment.
Universal Air Conditioner                                                                  Fort Worth, TX
Website Catalog Department Manager                                             Jan. 2006 – Feb. 2007
Job responsibilities: Management of catalog department individuals, tasks and procedures. Conduct interviews and employee scope reviews. Perform department daily reports and production performance tasks. Imported, Photoshop edited, and updated product images, descriptions and pricing in the online catalog. Added and updated product information in the, MS Access, database on the backend of the website. Performed, database data updates and queries for requested product information or special requested reports. Used technical analysis, problem solving skills and abilities, as an experienced information technology professional, to solve server and technical issues within the department.
Mercer, Inc.                                                                                       Dallas, TX
Client Service Analyst                                                                                    Sept. 2005 – Jan. 2006
Job responsibilities:  Preparation of work plans and project's scope for client review. Hosted meetings with project managers and clients to define software project scope and objectives. Closely monitored project schedules to ensure timelines and deliverables are achieved. Participate in client web review preview meetings. Perform QA testing and analysis of system configurations against implementation requirements and software life cycle. Imported files in to client Infomat database using SQL stored procedures and commands. Demonstrate system setup to clients before finalization of go live date. Extended excellent customer service to technical and non-technical users solving technical and how –to issues.
Baumer Foods, Inc.                                                                            New Orleans, LA
Information Systems Specialist                                                          Jun. 2004 – Aug. 2005
Job responsibilities: Resolution and maintenance of system data. Monitored exchange servers, switches, printers and VoIP telephone systems. Perform system tape backup procedures. Maintained company intranet website with current department updates. Maintained company product data in MS Access database analyzing data integrity and structure. Initiated daily queries and invoice reports for departments as requested. Manage help-desk and all level tickets using the Epiphany software ticketing system. Provide exceptional customer service to all staff members, as an experienced diverse technical professional.
First American Loss Mitigation                                                         New Orleans, LA
Assistant Database Administrator                                                     Aug. 2002 – Jun 2004
Job responsibilities: Management and maintenance of the main, MS Access, database, which consisted of over 100 tables and relationships. Designed complex queries and reports for business practice needs as requested. Daily duty consisted of monitoring computer networks and TCP/IP connections. Installed company specified software and hardware when requested by departmental heads. Monitored and completed computer diagnostics, complete operating system imaging, ghosting or mirroring of operating systems and system repairs. Resolution of general computer issues in a help-desk capacity. Manage inventory checks and new computer operating system rollouts. Provide excellent customer service, as an experienced diverse technical professional.


EDUCATION
Master’s Degree in Technology Management emphasis Enterprise Resource Planning (ERP) Systems
Strayer University Online, New Orleans, LA Campus

Bachelor’s Degree in Information Technology
Remington College, Metairie, LA

High School Diploma Class of 1997
Warren Easton Senior High School, New Orleans, LA


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