Business Services Generalist Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

309 Thornton Rd Fort Myers, Fl 33001 E-mail: Hailey@aol.com Phone: (321) 514-9876

Hailey Boland

Objective	To obtain a position that will utilize and expand my existing skills as a valuable employee.
Summary of Qualifications	Extensive experience in lending, quality auditing, supervising, training, customer service, retail sales, collections, communications (telephone, written, or in person), accounts receivable/payable, and balancing methods.  I am a team-player who is detail-oriented, organized, has high morals, work ethics, a drive to succeed, and a positive attitude.  Highly proficient in Windows and Microsoft office, especially Word, Excel, and Outlook.
Professional Experience	October 2011- Present     Space Coast Credit Union         Melbourne, Fl Business Services Generalist Attend regular meetings with upper level managers regarding business loan decisions Update policies and procedures to comply with regulatory requirements Assist in marketing decisions and design Complete quality review on executed loan documents to ensure policy and regulations were followed prior to booking  If errors are found, coordinate and follow through with the corrections in a timely fashion Track and complete various reports for the highest level of management ·         Support the business services team, who all work remotely throughout Florida, with vendor relations, customer service, interdepartmental relations, and administrative duties August 2002- September 2011      Chase/Washington Mutual Bank         Melbourne, Fl Teller ·         Quickly and efficiently handled teller transaction and account service issues ·         Balanced daily transactions and cash ·         Exceeded referral goals, and passed secret shopper’s evaluations Senior Loan Coordinator ·         Maintain updated knowledge of Visual Banker (VB), policy, regulatory requirements ·         Exceed production goals according to established standards ·         Provide excellent customer service with internal and external customers ·         Obtain, and analyze loan information from borrowers, vendors, and documents ·         Develop contacts and ordered appropriate services for title, appraisal, flood etc. ·         Clear riskwise issues and add conditions to approved loans. ·         Verify income documents and credit reports information Senior Business Systems Analysts / Subject Matter Expert ·         Supported 500 users of WaMu’s Consumer Lending System VB ·         Tested and certified the VB builds ·         Created training material and trained the users on the builds ·         Researched, resolved or escalated issues to developers ·         Communicated the issues, work-arounds, and resolutions to users and management ·         Compiled a monthly issues report and a ticket analysis on the top issue Risk Oversight Specialist II  ·         Reviewed equity home loans/lines of credit to ensure Federal regulatory requirements, bank policy and procedures were followed accordingly from application to funding ·         Created a report for each file summarizing the findings, risk grade and correction action needed or taken if required ·         Researched information through the intranet, internet, lending manual, help desk, policy department, county/government websites, and other varies channels ·         Discussed findings with lending processors and managers to avoid repeated violations Loan Coordinator / Navigator / Income, Purchase,  and Escalation Specialist ·         Maintained updated knowledge of VB, policy, regulatory requirements ·         Exceeded production goals according to established standards ·         Provided excellent customer service with internal and external customers ·         Obtained, and analyzed loan information and documentations to get a loan approved ·         Develop contacts and ordered appropriate services for title, appraisal, flood etc. ·         Helped new processors use their newly acquired skills in the field and provided them with additional support and tools FC Loan Coordinator I ·         Boarded, processed and closed consumer loans for seven originators ·         Analyzed and documented the borrower’s personal information, prepared the file for underwriter’s review by addressing discrepancies ·         Ordered and verified the appropriate title, flood, and appraisal ·         Conducted closings, funding, and followed up on payoff or other issues ·         Responsible for ordering supplies for the entire branch ·         Circulated policy updates and other various tasked including being a back-up teller January  2000- November 2001       Allied Interstate       West Palm Beach, Fl Supervisor ·         Trained new collectors on the FDCPA (Fair Debt Collection Practices Act) in a classroom ·         Continued on-the-job training on successful collection practices ·         Supervised 14-17 collectors and completed numerous weekly performance audit ·         Conducted call monitoring to ensure all policies and procedures were followed ·         Completed “Talk Offs” when a collector needed assistance to make payment arrangements, collect a bounced a check, or broken promise  ·         Attended management training courses on being a successful leader Collector ·         Collected charged-off debts within the FDCPA and my client’s guidelines to reach a weekly quota and a monthly goal ·         Skip traced through POEs, Trades, and Equifax, and probing third parties ·         Obtained full updates, overcame negatives, and satisfied delinquent debt, bounced checks, or broken promises in a friendly, professional manner
Education	December 2006           Brevard Community College       Melbourne, Fl Associate in the Arts January 2007- Present    University of Central Florida     Melbourne, Fl B.S. in Interdisciplinary Studies with a focus in Behavior Social Science, Education, and Letters/Modern Language.

Download Resume Format