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Alia Jimmerson

309 Montclair Ct Smyrna, Georgia 30001 Phone: 404-547-1230 Alia.jimmerson@yahoo.com
Summary:		Business Professional with over 15 years of experience in various areas of business including Customer Service, Banking, Finance, Sales, Product Marketing, and Public Safety.  Displays a successful track record for providing the highest level of customer service to both internal and external clients resulting in increased productivity and overall group success.
Experience:		Real Alkaline Distributors – Atlanta, GA Outside Sales Representative                                        (02/11 - Present) §  Responsible for selling bottled alkaline water to both residential and commercial customers. §  Develop new business accounts throughout the metro-Atlanta area by using various sales methods, such as cold calling, direct sales, water demonstrations, and the utilization of business networks. §  Responsible for strategically creating a customer referral program that helped to increase sales by 10%. Thrifty Finds Thrift Store – Atlanta, GA                        (05/09 – 01/11) Owner / Operator                        §  Responsible for the overall operation of the store, which included all retail transactions, the sell of new and used furniture, clothing, appliances, household items, picture art, and more. §  Provided quality customer service to all customers and developed relationships with patrons to enhance customer base.  §  Responsible for interfacing with consumers over the phone and responding to questions regarding store and product information. §  Filed all required paperwork regarding important store documents. §  Purchased office supplies and additional merchandise to ensure that new inventory was being placed on showroom floor weekly.  §  Responsible for researching competition’s advertising and promotions to determine beneficial marketing strategies. City of Atlanta Police Department – Atlanta, GA          (03/07 – 03/09) Police Officer §  Responsible for identifying, pursuing, and arresting suspected criminals. §  Resolved domestic problems within the community. §  Responsible for the enforcement of traffic violence and laws. §  Investigated suspicious circumstances and hazards of public safety, which were documented in daily incident reports. City of Atlanta Credit Union – Atlanta, GA                         (09/06 – 03/07)  Teller §  Ensured that customers received outstanding customer service by fostering and promoting a friendly environment. §  Cashed personal and payroll checks and was responsible for accurately paying out all monies to appropriate parties. §  Responsible for the balance of cash drawers at the end of daily shift. Washington Mutual Bank – Decatur, GA                            (09/03 -  08/06) Personal Financial Representative § Recognized and defined complex financial issues that surfaced. § Developed and implemented creative alternative solutions to maintain customer satisfaction, which lead to customer loyalty and retention. § Generated customized marketing and presentational strategies to maximize account development opportunities with customer base. § Structured, facilitated, and supervised policies and procedures to fellow employees to bring branch into full compliance with state and federal regulations. Macy’s Department Store -  Atlanta, GA                           (04/03 – 01/07) Sales Associate § Provided extensive customer support by responding to customer inquiries, confirming order request, and resolving pricing problems regarding merchandise. § Served as a liaison between the manufacture and consumers. § Assisted in processing and replenishing merchandise. South Trust Bank – Atlanta, GA                                           (08/01 – 08/03) Financial Consultant/ Teller § Assisted customers in making prompt and accurate account transactions including transfers, deposits and withdrawals. § Responsible for handling multiple assignments and projects simultaneously. § Prioritized daily activities of the various units within the branch.
Education:		Atlanta Technical College-  Atlanta, Georgia Certification / Diploma Culinary Arts, (98 - 00) Atlanta Police Department-  Atlanta, Georgia Certificate (POST) 2007

                                   

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