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VICTORIA SATHULURI

Ph:(832)-771-9876, email:vICTORIA@yahoo.com

Business Process Analysis ~ Integrated Software Solutions ~ Project Management

Results-oriented and accomplished business analyst and change management professional with a proven track record of success in business systems modernization, enterprise wide business process reengineering, ERP and business process improvement engagements. Experienced in various process modeling tools (ARIS, WebSphere, MetaStorm, BPWin, Visio, etc.,) and methodologies, business process analysis, project management, and quality assurance in diverse industries, markets, and organizational cultures. Highly motivated self-starter able to coordinate with cross functional teams spread across geographical locations and time zones. Additional experience in:  

 Process Modeling & Simulation            Gap Analysis/Metrics             Business Process Re-engineering

 Business Case/Cost Benefit Analysis    SDLC Process Support           Facilitation & Training           

 Time & Motion Study                           Project & Resource Planning   Methodologies & Best Practices

Education

BRADLEY UNIVERSITY, Peoria, Illinois

Master of Science in Computer Science, 1995

OSMANIA UNIVERSITY, Hyderabad, India

Master of Business Administration in Marketing, 1990

OSMANIA UNIVERSITY, Hyderabad, India

Bachelor of Science in Mechanical and Production Engineering, 1988

TOOLS/TECHNOLOGIES

Business Process Modeling Tools:

ARIS - IDS Scheer

WebSphere BPM - IBM

MetaStorm ProVision BPA & EA
BPwin - Computer Associates

Rational Rose – IBM

VISIO Professional and MindMap

Enterprise Architecture/Methodologies:

Zachman Framework

Unified Modeling Language (UML)

Rational Unified Process (RUP)

Rummler-Brache

eTOM

Enterprise Tools:

IBM Rational Suite, CA ERwin® Modeling Suite  

ERP - Baan, Oracle Applications and SAP

Microsoft Office Suite, SharePoint, and Microsoft Project Server

PROFESSIONAL COURSE WORK/TRAINING

• Certified ARIS Process Modeling Professional.
• Metastrom Corporation’s Process and Object Modeling – Metastrom ProVision. 
• Certified in Baan ERP – Advanced Distribution and Logistics
• Oracle Applications Distribution and Manufacturing.
• Software Engineering Institute – CMMI Overview.
• KPMG Consulting Business Process Improvement Methodology.
• Catalyst Methodology of Computer Science Corporation (CSC)

CITIZENSHIP & SECURITY CLEARANCE

US Citizen. Held Position of Public Trust.

PROFESSIONAL EXPERIENCE

Consulting Company, Houston, Texas                                                                                                                          

Business Analyst/Consultant                                                                                        JAN 2011 – PRESENT  

·          Developed business needs analysis to provide justification for changes and communicated efficiently the business requirements to the technical team and senior management

·         Identified tasks and timelines for the implementation of solutions in support of business objectives

·          Gathered business requirements, use cases and functional requirements for new applications or modifications to existing applications and communicated them to develop solutions.

·         Using technical knowledge, performed high-level analysis of user problems, made recommendations for new processes, changes, developed and implemented appropriate solutions

·         Responsible for development of business processes, planned, assisted with process implementation and post implementation evaluation of the projects at various business units.

·         Facilitated meetings with stakeholders and end users to document the process; analyzed the data to identify business improvement opportunities.

·         Performed process definition and standardization of cross functional business processes. Implemented new processes and setup metrics to measure the performance of post implementation.

Velocity IT Group LLC, Houston, Texas                                                                                                                       

Business Process Analyst 

CLIENT: Men’s Wearhouse, Houston, TX                                                                      JUN 2009 – JAN 2011

·         Facilitated meetings to collect and document end to end processes for the major functional areas including Purchase Order process, Sales Order process, Inventory Management, KNG Rewards process, David’s bridal daily and quarterly process,  etc.,

·         Conducted JAD sessions and interviewed cross functional process owners throughout the Business Systems Group, documented & analyzed current state processes, identified and defined business process improvement opportunities.

SOGETI USA (Cap Gemini Company), Houston, Texas                                        JUN 2007 – JUN 2009

Professional Services consulting firm.

Principal Consultant

·         Performed assessment of Procure to Pay process to identify opportunities for process/system improvements, standardize the business processes globally, and to optimize business processes for an oilfield engineering and construction services company:

o    Facilitated sessions to finalize the standards and conventions for modeling business processes in ARIS with the business stakeholders, PMO and IT.

o    As a part of the team visited worldwide fabrication and assembly locations (Morgan City, LA, Dubai, Singapore, Batam, Indonesia) to document end to end MMS processes in ARIS modeling tool, identified pain points and opportunities for improvement.  Presented the client with a road map of twenty process improvement recommendations mainly consisting of training, business process and system improvements.

o    Documented Enterprise models, Process Areas, Functional Scenarios, Business Processes and Process steps using Value Added Chain diagrams, Event-driven Process Chain diagrams, and Functional Allocation Diagrams, also analyzed and documented impact of changes to the business processes being introduced as part of new project implementations. Integrated Business Rules into new processes

o    Defined scope of the project, project cost, and the transition plan including return on investment.

o    Developed and managed work plans, maintained documentation, coordinated project efforts across teams, assisting with Business Change Planning, scheduled and coordinated project meetings, and implementation plan.

o    Responsible for maintaining version control of all the models in the repository.

o    Standardized procure to pay process globally based on the feedback from all geographic regions.

o    Lead cross-functional procurement teams (procurement, vendor, and technical advisors) in the development and standardization of Procurement Plan.

·         Derived end to end business processes for a large Cash Management Services Company. Responsible for analyzing the business needs of client to help identify business problems and proposed solutions, and also performed liaison function among stakeholders in order to elicit, analyze, communicate  and validate requirements for changes to business processes and information systems.

o    Facilitated meetings between cross functional teams; documented “as-is” and “to-be” processes in Metastorm ProVision, identified gaps and eliminated redundant processes between functional groups.

o    Simulated “to-be” process by inputting cost, resources and timelines to the workflow.

Consultant –Project Manager / Senior Business Process Analyst                                                                              

        CLIENT: Hewlett Packard, Houston, TX                                                      JAN 2007 – JUN 2007

·          Developed and implemented a SDLC process methodology with templates and checklists for each phase including Program and Project Management process activities.

·          Developed detailed activity diagrams for each phase of SDLC in MindMap

·          Trained and maintained users on MS Project Server including trouble shooting of user issues.

·          Developed templates for deliverables of all phases of SDLC, defined roles and responsibilities. Trained the users located in Asia, Europe and North America on the process and procedures.

·          Lead the overall program integration and change control by administering and optimizing the change control process associated with distributed product deployment activities globally which include:

o    Working closely with developers to insure functional enhancements are coordinated and implemented in accordance with a published release schedule.

o    Coordinating promotion of product releases through the various development and production environments.

o    Coordinating deployment with business stake holders as well as hosting customers to insure all release milestones are met.

o    Maintaining an online portal (SharePoint) for creating change requests by the users, updating real-time status (approve, on hold or reject) of the requests as well as tracking the progress of change implementation and sign off.

CLIENT: Internal Revenue Service, Washington, DC                                          MAY 2006 – JAN 2007

·          As a team member of large business systems modernization project (Customer Account Data Engine), facilitated meetings with stakeholders to discover, analyze, refine, and validate requirements as well as detailed requirements walk-through and sign off.

·          Documented Business Requirements, Functional Specification Documents and also captured Business Rules. Developed activity diagrams and use cases in Rational Rose.

CLIENT: Bureau of Property Management State of Illinois                          JAN 2006 – APR 2006

·         Facilitated workshops to document all the processes in Metastorm ProVision for each department under the Bureau, there are no documented processes and there are so many redundant practices and approvals in place. Collected and inventoried all the forms required for approvals, identified the gaps as well as duplicate processes. Performed administrative functions and maintained the repository and version control of the artifacts.  

CLIENT: Dept. of Health and Human Services, State of Maryland.                     MAY 2005 – DEC 2006          

·         As a member of the project team involved in enterprise wide business process and systems implementation initiative to modernize the Foster Care Process of Department of Health and Human Services:

o    Facilitated sessions to Validate ‘as-is’ business processes and as well as derived ‘to-be’ processes in Visio by meeting with stakeholders at various levels including case workers to CFO’s at all the counties of the State.

o    Maintained all the project documentation in a repository including the questions and responses from end user interviews. 

o    Responsible for validation and sign off on the agreed “to be” processes.

·         Performed process analysis sessions to identify opportunities for process improvements and eliminate NVA (Non-value add) activities.

CLIENT: Hewlett Packard, Houston, TX                                                            DEC 2004 – APR 2005

·          Led a cross-functional team to develop and implement an efficient business process for New Product Introduction (NPI) life-cycle. Standardized the process of collecting and consolidating requirements from Product Managers of various geographical regions.

·          Facilitated sessions with development, product management, global stake holders and external vendors; documented “to-be” process in Metastorm ProVision.

·          Simulated the NPI “to-be” process by inputting cost, resources and timelines to assess the total cost to make a decision to outsourcing the entire operation. Also, identified opportunities to automate manual processes.

CLIENT: Waste Management, Houston, TX                                                         MAR 2002 – NOV 2004

·          This project was initiated when the WM CEO announced in the Wall Street to eliminate 10% of the trash picking routes across all the lines of business keeping existing customers. Reengineer, standardize and optimize business processes for efficient transportation management, that resulted in corporate wide Implementation of logistics and routing software applications in various geographical regions.

·          Facilitated user workshops, defined requirements, use cases and business cases, and design workflow processes. Maintained up-to-date on change control status through communication with the business stake holders, IT and PMO.

·          Lead business user groups in managing change to the business functions and training of the application.

·          Performed change control management as it pertains to process change, system enhancements and implementation.

·          Providing field support, including training in Best Practices, district logistics analysis and monitoring, and adhering to established methodologies, and reporting of productivity metrics.

EL PASO GLOBAL NETWORKS, Houston, Texas                                                 JUN 2001 – JAN 2002

Process Engineer  

·          Defined and documented “to-be” business process in Metastorm ProVision to implement Merchant Telecom Methodology by working with cross functional teams and external consultants.

·          Bridged the gap between the organization’s business strategy and technology solutions by mentoring and training internal customers regarding creation and application of process methodologies.

·         Defined process and business analysis best practices, standards, guidelines and templates. Produced high quality deliverables, also compiled process documentation and training materials to ensure successful adoption of new business processes.

NORTEL NETWORKS, McLean, Virginia                                                                APR 2000 – JUN 2001

Senior Business Process Analyst

·          Managed project life cycle on business process reengineering engagements for Nortel’s Global Professional Services. Performed project management responsibilities for the initiatives and, in this capacity, created and managed project plans and schedules, maintained and managed issues and risks, and provided project status reporting.

·          Provided subject matter expertise in the areas of Network Planning, Provisioning, and Inventory Management for Internet Data Centers, Application Service Providers and Telecommunications companies’ Operational Support Systems (OSS) implementations.

·          Facilitated workshops to elicit and document “as-is” and “to-be” processes for Telecom Fulfillment, Assurance and Billing process areas in Visio Professional and in Metastorm ProVision for a major bandwidth carrier based on eTOM Methodology.

·          Setup metrics to measure the efficiencies and   to aid continuous process improvement, resulting in improved customer satisfaction and improved productivity.

·          As a core member of a large global team, contributed significant time and knowledge to develop eTOM   Business Process Framework Release 2.5 (http://www.tmforum.org).

 

BEARING POINT CONSULTING (Formerly KPMG Consulting), McLean, Virginia      FEB 1997 – MAR 2000

Senior Consultant

·         U.S. Marine Corps (USMC) was outsourcing the rebuild of Amphibious Assault Vehicle; conducted an assessment to get accurate cost of conducting the rebuild. As a part of the team, interviewed artisans on the shop floor to get the accurate time of each activity and calculated total cost for rebuild.

·         Documented the as-is business process for the glass manufacturer and identified the opportunities for improvement. Implemented Baan ERP (Inventory, Sales, Purchase and AP/AR Modules) system along with Lisec Software to automate glass cutting. Reduced the lead time of fulfilling customer orders from 14 weeks to 10 weeks.

·          Conducted planning and requirements gathering sessions with the customers to document business requirements, coordinated with designers to convey the possible interface of the software, communicated with and guided the developers to keep track of system development.

·          Performed current systems analysis, requirements definition and systems implementation on a global reengineering project for a major air freight carrier.

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