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Project/Program manager with extensive experience in strategic planning, business analysis and project execution, program management and business performance improvement. Skilled at working within large to midsize companies to analyze needs, develop solutions, then execute the solution to meet the needs of the company. Very comfortable working with fast-paced environments, tight deadlines and meeting “moving target” objectives. Known as a high energy, positive, outgoing person enjoys motivating a team to accomplish the impossible, or improbable with high ethics and integrity. Possessing strong presentation, coaching, consulting, leadership, problem-solving and solution architecture skills. Able to produce measurable results consistently for organizations. 

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·          Ten+ years providing project and program management, performance analysis and business consulting

·          Ten+ years experience providing front-line leadership and management within strategic accounts

·          Accomplished leader with expertise in strong project planning, strategy and problem solving

·          Thorough understanding of the business, technology and financial requirements of international brands

·          Effective communicator with C-level executives and all levels of management and staff

·          Excellent teambuilding, coaching, interpersonal and leadership skills

Professional Experience

Iconma, Contract for Capital One  Plano, TX                            (www.capitalone.com)                  2011 –Present

Program Manager – Capital One Home Loans

Program Manager for the Uniform Mortgage Data Program (UMDP), a mandate from Fannie Mae and Freddie Mac to jointly define the standard data for loan and appraisal delivery. UMDP encompasses three major initiatives, the Uniform Appraisal Dataset (UAD), Uniform Loan Delivery Dataset (ULDD), and the Uniform Collateral Data Portal (UCDP). The program requires extensive cross functional coordination across multiple lines of business, application managers,  three external vendor development partners and overseas testers.   

Rent-A-Center, Plano, TX                                                              (www.rentacenter.com)                 2008 –2011

Senior Project Manager – Strategic Planning Group

Project and Program manager for the Business Performance Improvement team within the Strategic Planning group. Responsible for three of the top four initiatives in the company.   Key areas of accomplishment were analyzing processes, developing business cases, quantifying the project benefit projections, and building work plans to implement change. My focus is on initiatives that will enable the company to enter new markets, or conduct business in existing markets in a fundamentally new way to improve or enhance existing business processes and systems. My primary objectives are to plan and execute mid to large-scale initiatives to deliver measurable results consistently using multiple project management methodologies.  Here is a snapshot of some recent projects:

·          Program Manager and SME responsible for initiating, planning, executing and supporting  the ePay

E-commerce project. This project resulted in a revenue stream of $47 million with over 700k transactions per year based on 2010 results. Responsible for integration in all areas of this project including the technical architecture, support documentation and training for customers and staff. I created the support service-level agreement (SLA), authored the legal documents, (T&C’s) and created the policies for online transactions. Partnered with the Marketing dept. to create customer brochures and POP material for the stores. Led the education efforts for the field staff (EVP, RD’s, DM’s and store managers) to provide awareness of the program and how to use it to increase sales.  I continually produce reports for upper management on e-commerce trends, activity and the bottom line benefits to the company. Other than the tasked I performed, I am the driver/instigator who has taken ownership of all e-commerce and emerging technology initiatives.

·          Agile Software Development Project Manager for the Inventory Control Application (ICA).  A custom developed Warehouse Management System (WMS) designed to account for the inventory parts needed for the National Product Service (NPS) business operations.  This project was an enterprise wide change in technology and business processes that fundamentally changed the method of accountability and responsibility for the staff.   The project provided tighter controls, greater tracking and reporting capabilities. This 18-month long project enabled Rent-A-Center to identify and account for a $7 million accounting variance in its first year.   

·          Cross-Functional Project Manager responsible for the 2010 Field Employee Incentive Plan project.  This project was to change the bonus structure for 20,000 field employees in all 50 states.  This was a financial planning and accounting project that and required absolute accuracy in the calculation of the bonus.  Led the collaboration efforts with General Ledger, Financial Planning and Analysis, Business Intelligence, and Payroll for validation of the  amounts based on numerous rules and laws that differed by state. This was a successful, politically charged, high visibility project valued at $5 million. 

Ackerman McQueen Advertising Agency, Irving, TX                           (www.am.com)                          2007 – 2008

Senior Interactive Project Manager

Senior project manager for interactive (web-based) components of integrated mixed-media marketing campaigns. Created and developed interactive web content, developed project plan and schedules, managed scope, documented project status and client feedback, facilitated internal and client meetings, identified risk, communicated project status and maintain quality control and accuracy of project deliverables.  Clients included Chesapeake Energy, Juniper Networks, American Airlines, Choctaw and Winstar Casinos. Provided project management, business development, and support for the largest accounts in the agency. Accounts valued $15 million in revenue. Worked directly with the clients to define and document the business requirements, project objectives, functional requirements, establish timelines, sourced talent, provided creative briefs and project plans .Responsible for profitability of all web projects at the agency.  Created initial work estimates, established controls, maintained project costs, scope, and deliverables to ensure profitability of the projects .Championed the creation of business & functional requirements, wireframes, Use Cases and Statements of Work. Managed all marketing interns for the Dallas office.

Tribal DDB Advertising Agency, Dallas, TX                                    (www.tribalddb.com)                        2006 – 2007

Senior Technical Project Manager

Senior technical project manager for the web development division of Omnicom Corporation. Responsible for analyzing new business requirements, translating to functional requirements, developing the project plans and ensuring execution.  Managing highly complex software development projects for clients such as Pepsi, Mobil Oil, Bank of America, (RED), and others. Oversaw online marketing budgets in excess of $32 million Conducted creative and technical presentations several times a week to pitch new ideas or showcase creative deliverables for client approve, and review project and account status. Managed a small team of 2 project managers

SIS Technologies/Sigma Solutions, Dallas, TX                          (www.sigmasolinc.com)                    2004 – 2006 

Business Development / Project Manager   

Provided project management and business development skills to this leading technology reseller. Scoped, quoted, staffed and managed infrastructure projects for wireless, logistics, and medical research companies.  Managed 2 technical resources. Created sales forecasting and competitive analysis presentations.  Maintained up-to-date knowledge of the industry to present solutions to potential clients. Responsible for strategic planning of the Dallas commercial and education markets with account profit and loss (P&L) responsibilities. Annual revenue goals $5 million

Intellimark IT Business Solutions, Coppell, TX                        (www.technisource.com)                                2004

Technical Project Manager – EDS/Bank of America Project                                                           (4 month project)

Regional project manager for the Bank of America/Fleet Bank Network infrastructure conversion project for EDS.  Hired and managed a team of 15 engineers remotely. This four-month project consisted of asset inventory of communication equipment at 1600 bank branch locations for a time critical project. Created methodologies that increased efficiency and accuracy of data collected and time required.  Provided management, coaching and mentorship that dramatically increased job performance, dedication and morale. Project valued at $750K

Sun Microsystems/Oracle, Dallas, TX                                                            (www.oracle.com)                            2000 – 2004

Senior Field Support Engineer – Strategic Accounts                                                                          

Provided dedicated “Platinum Level” support to the strategic accounts of Verizon and Verizon Wireless. These were two of the largest revenue generating accounts at Sun. The account consisted of 15 divisions with over 1500 large enterprise servers spread out in multiple data centers. Managed internal Sun personnel, equipment, and resources to resolve customer issues, conduct pre-sales consultation and design, post-sales support and proactively identified technical projects to improve the reliability and uptime of the mission-critical servers. Utilized internal resources to enabled quick and accurate analysis to address or prevent complex infrastructure issues.  Managed 3 technical resources and significantly increased team effectiveness over two years by creating new business process methodologies

 

 

 

      

Education

Master of Business Administration (MBA)

Texas A&M University-Commerce - 2012

 

Bachelor of Science in Business/Management

University of Phoenix   - 2003

Associate of Applied Science in Computer Science

Richland College - 2000

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