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Leanna  Millian

309 Benwood Drive Simpsonville, SC 29001  (864)449-9876   leanna@gmail.com

Objective: To obtain a position in a professional environment, which will allow me to utilize my skills and provide an opportunity to expand my work experience while contributing to the success of my employer.

Experience

05/07- present                              Windstream Communications                                 Greenville, SC

Project Coordinator Specialist I

Ÿ   Tracking, scheduling and coordinating of all aspects of each new and existing customers order through the whole life of the provisioning process.

Ÿ  Provide the customers a consistent experience no matter who is involved. First level of contact throughout the entire order.

Ÿ  Coordinate with the customer, equipment vendor, systems integrator, translations, data group, field, provisioning, sales engineering, ILEC/CLEC to ensure customers install is efficient, in a timely manner with zero interruption to the customers service.

Ÿ  Identify, suggest and implement corrective actions to improve quality of coordination process with management involvement.

Ÿ  Process DSL internet orders and educating customers of the completion date.

Ÿ  Process departmental pre-install and final install reports for the entire project coordination team for accuracy and readiness.

02/04-05/07                                Carolina Financial Resources                                    Greenville, SC

Mortgage Loan Specialist

Ÿ  Analyze all three credit bureau reports for all new credit applicants for submissions of approval for new mortgage loans, refinances and Lease Purchases.

Ÿ  Submit loans for pre-approvals and process customer loan conditions (including title, appraisal and insurance request) for closings.

Ÿ  Communicate with attorney regarding scheduled closings and title requests.

Ÿ  Create promotions to increase the customer pipeline.

Ÿ  Counsel & advise borrowers of credit problems and debt in order to maintain a mortgage loan.

Ÿ  Educate customers on credit repair, credit reporting and maintaining good credit beyond mortgage financing.

07/03-02/04                                Alltel Communications                                               Greenville, SC

Customer Service Representative

Ÿ  Assist customers with mobile account information and billing issues.

Ÿ  Process customer rate plan changes and contract renewals.

Ÿ  Up sell mobile accessories and service.

05/03-07/03                                Synnex Information Technology                             Greenville, SC

Credit Analyst

Ÿ  Analyze all three credit bureau reports for new applications for signature and resale certificate forms.

Ÿ  Set up net term accounts before investigation verification process.

Ÿ  Maintain contract with Sales regarding new applications, credit amounts and pending orders.

09/00-07/03                                 Ford Motor Credit                                                    Greenville, SC

Administrative Assistant

Ÿ  Sequence customer payments and payoffs. Determine eligibility for extensions and loan rewrites.

Ÿ  Process certified repossession letters to delinquent customers.

Ÿ  Maintain team record keeping and filing systems including records related to cash log and check log.

Ÿ  Monitor department supplies, update envelope inventory & requisitioning items.

08/97-06/00                                 Qwest Communications                                            Greenville, SC

Business Administrative Assistant

Ÿ  Type, proofread & edit memos, correspondence, expense reports and various forms ensuring appropriate format, grammar & spelling.

Ÿ  Coordinating and scheduling departmental/company meetings and events.

Ÿ  Monitor usage of company supplies, requisitioning items as inventory runs low.

Ÿ  Maintain departmental record keeping, data entry and filing systems including personnel, payroll, attendance and purchase orders.

Ÿ  Open, sort, record and route incoming mail. Pickup internal mail.

Ÿ  Maintain all copiers, printers and fax machines for usage and meter readings. Also maintain multi-line switchboard and front desk coverage.

Education                

Carolina High Academy/diploma                                                                                     Greenville, SC
Donaldson Career Center/Licensed                                                                                 Greenville, SC

Art Institute Of Atlanta                                                                                                         Atlanta, GA

Skills

Ÿ  Experienced in Mortgage Loans, Credit Bureau Analysis, Credit Repair, Customer Service, Collections, Sales, Property Management, Project Coordination, Order Tracking, Personal Assistant and payment processing. I also have experience with typing, mail pickup/delivery, answering multi- line phones, reports, computers, record keeping, data entry and filing.

Ÿ  Knowledge of Macintosh, IBM, Word Processing, Microsoft Excel, Outlook, Windows, XP, Vista, PowerPoint, Access, Contour and etc.

References               References are available on request.

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