BTS Sales Executive Resume Format in Word Free Download -->

BTS Sales Executive Resume Format in Word Free Download

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Joy Mackay  joy@hotmail.com  (206)715-9876
elecommunications professional with 16+ years  experience
Summary of Skills
Highly accomplished, dedicated, and disciplined telecommunications professional seeking to contribute to and grow with a dynamic, progressive, and innovative organization. Recognized as a performer and team player consistently completing assignments on time and under budget. A troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives. Direct and decisive leader with a “hands-on” management style. Have written and managed budget for a $4 million P&L.
l  VOIP 10+ years experience
l  PBX 10+ years experience
l  TCP/IP 6+ years experience
l  Creative Team Leadership
l  Budgeting and Scheduling
l  Familiar with SOX and ISO 9001 Compliance Standards
l  Customer Service and Support
l  Planning and Development
l  Installation, Service and Repair
l  Diagnose, Troubleshoot and Resolve Problems
l  Quality Control
l  Project Management
l  Inventory and Fiscal Management


Professional Experience Summary
SEFNCO Communications,   WA. , 2011-
Manager
·      Responsible for all field personnel and equipment for construction jobs for Comcast in the North Puget Sound
Integra Telecom, WA, 2010
BTS Sales Executive
·      Responsible for monthly quota designing and selling NEC and Mitel systems to new customers.
Black Box Network  (Formerly Clear Communications), WA. , 1996-2009
Operations Manager April 2006-July 2009
·      Branch Manager, total ownership of the P&L.
·      Writing the Fiscal Plan managing to it and delivering
·      Responsible for all inventory Team Members and commercial fleet.
·      Reported directly to the Regional General Manager
·      Continued hands on equipment/cabling experience by going in the field and managing/installing customer equipment for installs.
·      Tech support for all technicians/Maintenance Contracts/customers over the phone and remote programming for various phone systems including all Avaya platforms.






Service Manager September 2000-April2006      
·      Responsibilities included all Technicians, scheduling, generating and closing of work orders, partial billing.

·      Tech support for all technicians/Maintenance Contracts/customers over the phone and remote programming for various phone systems including all Avaya platforms.


·      Continued hands on equipment/cabling experience by going in the field
     managing/installing customer equipment for installs.


Service Technician April 1996-September 2000  
·      Responsibilities included running large cable/fiber optic installations and programming of various phone systems:
o  Avaya Definity G3R
o  Avaya Legend/Magix
o  Avaya Partner
o  Avaya Voicemail Systems
o  Toshiba DK and Teleco Systems
o  Norstar Meridian/ CICS/MICS
o  DuVoice Voicemail Systems


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