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Bruce Davidson	251 W. 15th Street  New York, NY 10101 brucedavidson@gmail.com (631) 780-1254
EXPERIENCE IT Support Specialist January 2011 – Present Cline Davis & Mann, LLC., New York, New York Provide tier II technical support for 1400+ users on Mac and PC Platforms by means of             email/on-site/remote assistance. Blackberry Enterprise Server Administration (account setup/editing/remote wipes). iOS/Android/Blackberry setup and support. Setup and rebuild user machines using Symantec Ghost for PCs and Casper Suite for Macs. Manufacture and deploy packages to PC machines through LanRev Management. Create documentation for users and other support staff. Maintain Symantec Ghost images. Administration and support for Adobe Connect.  Coordinate with Inventory and users to update machines on lease expiration. Provide additional tier II support for Changing Our World, Inc. Senior Desktop Support Analyst/Applications Developer                           June 2008 – January 2011 American Consumer Shows, Syosset, New York Primary technical contact for all day-to-day desktop issues, server and phone system maintenance. Responsible for  a small team of analysts. Developed applications using VBA and basic SQL queries optimize workflow. Job tasks included resolving technical failures in a timely manner, server administration (AD/GPO/Exchange), and providing technical expertise for application upgrades. Prepare, train, and supervise team to assist with day-to-day support issues. Create, update, and maintain website using PHP and HTML. Faculty/Staff Desktop Support Fall 2004 University at Albany, Albany, New York Performed software and server support for via the telephone or in person.  Setup new and refurbished machines using Symantec Ghost. Assistant to the IT Director, Summer Intern                        Summer 2003, Summer 2004 Eveready Insurance Company, New York, New York Assisted in network administration. Worked on Windows 2000 Server.  Reviewed and maintained software for employee productivity and optimization. Installed and upgraded computers both hardware and software and provided day-to-day desktop support to all employees. EDUCATION Information Science and Policy, Bachelor of Arts                                           June 2008 State University of New York at Albany, Albany, New York Studies focused in application development, IT project management, multimedia design, technical planning, and business case analyses. Created working prototypes for numerous web site projects and desktop applications		SKILLS Operating Systems: PC- Windows XP Windows 7 Server 2003 Server 2008 R2 Mac- Lion Snow Leopard Server Experience: LanRev Mgmt. BES SEP Active Directory Group Policy Basic Exchange NEC ASPIRE Web Management: HTML/X L CSS SQL XML Remote Mgmt: ARD Desktop Authority RDC LogMeIn Rescue Software: ACT! CRM Casper Suite QuickBooks Symantec Ghost Adobe Connect Adobe CS 5.5 Microsoft Office 08 and 11 for Mac 07 and 10 for PC Mobile Devices: Blackberry iOS Android

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