12 Rhodes street
mayajohnson63@hotmail.com
PROFILE
To obtain a management position that will utilize my organizational and
customer service skills and offer career development.
WORK HISTORY
Asst. Operations Supervisor-Astoria Federal Bank-Astoria New York-January 2008-April-2009
Supervisor of the teller unit of a retail bank. Responsibilities include but not limited to supervising the teller unit in sales goals and customer service standards. Ensuring that all banking and federal regulations are adhered to. Balancing all monetary transactions on a daily basis. Weekly, monthly and quarterly evauations of the teller staff.
Store Manager - Ultra Diamonds - New York, New York - July 2006-July 2007.
Manager of a high volume jewelry store. Responsibilities include but not limited to; exceeding sales goals, cost control, inventories and merchandising, the hiring and training of sales and support staff, building and maintaining client base through proper training of all staff members.
Office Manager – Helzberg Diamonds - Elmhurst, New York - April 2005-July 2006. Office manger of a high-end jewelry store. Responsibilities include but not limited to; maintaining inventory standards as set forth by the company to reduce shrinkage; training sales staff in all aspects of customer service and standards; organizing and displaying all merchandise in the store; developing and implementing the daily cleaning schedule for the store.
Store Manager – Zales – White Plains, New York - January 2001-April 2005.
Manager of a two million dollar a year jewelry store. Responsibilities included but not limited to; maintaining sales volume and increasing volume on a monthly and yearly basis; controlling payroll, inventory, and other controllable costs; the hiring and training of all sales staff; exceed all customers expectations of customer service; meet and exceed sales goals for special events.
Sales Professional – Work Bench – New York, New York - February 1999 - Jauary2001. Posses exceptional knowledge of all items sold by the company including but not limited to upholstery, dining, bedroom, wall units and home office furnishings. Maintained customer files for service and satisfaction as well as future sales opportunities. Arrange and follow through on all deliveries. Built a client base through phone calls, letters and “word of mouth”
EDUCATION
September 1981-May 1983 Montgomery County Community College – Blue Bell, PA
COMPUTER SKILLS
Microsoft Word, Microsoft Outlook, Excel.
REFERENCES
Furnished Upon Request
US NY Long Island
US NY New York City
US NY Westchester
Business Services - Other
Food and Beverage Production
Hotels and Lodging
Retail
12 Rhodes street
mayajohnson63@hotmail.com
PROFILE
To obtain a management position that will utilize my organizational and
customer service skills and offer career development.
WORK HISTORY
Asst. Operations Supervisor-Astoria Federal Bank-Astoria New York-January 2008-April-2009
Supervisor of the teller unit of a retail bank. Responsibilities include but not limited to supervising the teller unit in sales goals and customer service standards. Ensuring that all banking and federal regulations are adhered to. Balancing all monetary transactions on a daily basis. Weekly, monthly and quarterly evauations of the teller staff.
Store Manager - Ultra Diamonds - New York, New York - July 2006-July 2007.
Manager of a high volume jewelry store. Responsibilities include but not limited to; exceeding sales goals, cost control, inventories and merchandising, the hiring and training of sales and support staff, building and maintaining client base through proper training of all staff members.
Office Manager – Helzberg Diamonds - Elmhurst, New York - April 2005-July 2006. Office manger of a high-end jewelry store. Responsibilities include but not limited to; maintaining inventory standards as set forth by the company to reduce shrinkage; training sales staff in all aspects of customer service and standards; organizing and displaying all merchandise in the store; developing and implementing the daily cleaning schedule for the store.
Store Manager – Zales – White Plains, New York - January 2001-April 2005.
Manager of a two million dollar a year jewelry store. Responsibilities included but not limited to; maintaining sales volume and increasing volume on a monthly and yearly basis; controlling payroll, inventory, and other controllable costs; the hiring and training of all sales staff; exceed all customers expectations of customer service; meet and exceed sales goals for special events.
Sales Professional – Work Bench – New York, New York - February 1999 - Jauary2001. Posses exceptional knowledge of all items sold by the company including but not limited to upholstery, dining, bedroom, wall units and home office furnishings. Maintained customer files for service and satisfaction as well as future sales opportunities. Arrange and follow through on all deliveries. Built a client base through phone calls, letters and “word of mouth”
EDUCATION
September 1981-May 1983 Montgomery County Community College – Blue Bell, PA
COMPUTER SKILLS
Microsoft Word, Microsoft Outlook, Excel.
REFERENCES
Furnished Upon Request
US NY Long Island
US NY New York City
US NY Westchester
Business Services - Other
Food and Beverage Production
Hotels and Lodging
Retail
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