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Assistant Performance Manager Resume Format in Word Free Download

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Ava@yahoo.com
(920) 650-9876
309 Atticus way
Apt 209
Madison WI, 53001
Ava Bjelopetrovich.
Experience               M & I Bank, Madison WI

                                    Online Support Specialist
July 17, 2007-Current
·   Provide support and customer service for company supported computer applications and platforms
·   Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements
·   Provide customer training with step by step navigation of sites
·   Assisted in developing an accurate and up-to-date knowledgebase of technical problem resolutions
·   Participated in continuing training of new products and procedures to ensure all current knowledge is up to date

The Charlton Group, Whitewater WI

Assistant Performance Manager/Trainer
June 01, 2006-May 7, 2007             
·  Supervised 15-25 employees directly doing daily coaching, developing, and training of those agents
·  Participated in desktop deployments, upgrades, and migrations as well as Ghost
· Communicated with other managers about new updates and shared ideas on how to improve the company
·  Responsible for training new and current employees


Traffic Manager
January 1, 2006- May 31, 2006   
· Monitored call volume and adjusted personnel to receive calls
· Provided service levels within client needs
· Created and maintained excel spread sheets for log-ins and passwords

Customer Service Representative
June 27, 2005- January 1, 2006   
· Taking orders for cable, internet, and digital phone for Comcast and entering                them into the system
· Reviewed billing questions that any customer had and tried to resolve customers concerns in a professional and retaining fashion
· Represented all company’s that we did work for with the highest of customer service and obtaining and retaining customers

Certifications                    Microsoft Certified Professional (MCP)
                                                Microsoft Certified Desktop Support Technician (MCDST)

Education                    PC ProSchools, Madison WI
                                                October 2007-April 2008
                                                Microsoft IT Training Academy
                                                Course Overview:
§  Introduction to Hardware and XP Fundamentals
§  Microsoft 2003 Desktop Applications Courses (Word, Excel, Outlook 2003, Outlook 2003 advanced)
§  Implementing & Supporting Microsoft Windows XP Professional
§  Supporting Users on Windows XP Operating System
§  Supporting Users Running Applications on Windows XP Operating System
§  Managing and Supporting Windows Server 2003 Environment
§  Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services
§  Help Desk Course: Support Center Analyst
Other Activities            Future Farmers of America &
Future Business Leaders of America
·         Active member while attending High School



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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