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Joy Papendorf

joy@sbcglobal.net                                                                                                                              630-205-9876

             

Objective:          Tenacious in building new business, securing customer loyalty, and

                            forging strong relationships with external business partners. My                             established track record will definitely help me to quickly gain the 

                            knowledge needed for this job. I believe my enthusiasm; drive and 

                            commitment to your company will help me to be a huge success.

Summary: 

Ø       Over ten years of experience in sales and customer service in a corporate setting

Ø       Excellent written and oral communication skills

Ø       In-house training seminars for leadership and sales productivity

Ø       Works collaboratively with all members of the treatment team including the client patient family

Ø       Over ten years experience as a team leader

Ø      2 years achieved sales volume goals every quarter – 100% Club

Experience:

Advocate Good Samaritan Hospital June 2009 – Present

Downers Grove, IL

Transportation Department

Ø      To facilitate the movement of patients and specified materials throughout the hospital for patient care units and other specified ancillary units in a safe, timely, and efficient manner that is in accordance with hospital policies and procedures.

Ø      Assisted the patient/guest with service issues/problems by providing excellent customer service through established guest service techniques. Serves as a resource to patients, family members, and other hospital personnel.

Communication/Customer Service/Dispatcher June 2009 – June 2010

Ø       Answer calls for external and internal customers

Ø       Deliver focused service to each caller so hospital standards are met

Ø       Dispatch all incoming external and internal calls using the ISIS Pro, Alcatel and AMCOM systems

Ø       Responds to all emergency alarms, codes and monitors quickly and efficiently

Ø       Processes work orders in the ISIS Pro system for all maintenance requests throughout the hospital

Ø       Responsible for providing clerical services as needed to the leaders and managers of Service Center areas.  

Zorch International, Inc. June 2004 – June 2009

Chicago, IL

Order Traffic Controller, Customer Service Coordinator, Merchandiser

Ø       Manage customer service and order tracking for AT&T, BP, and Motorola

Ø       Facilitated communications between clients and Zorch manufacturers

Ø       Tracked and followed all orders and projects.

Ø       Worked with Zorch accounting teams for all reporting for client quarterly business reviews.

Ø       Coordinated with accounting teams for budget tracking for each client

Ø       Participated in industry trade shows for trend spotting purposes

Ø       Researched retail trends to identify client needs

Ø       Sourced products for specific customer quote requests

Ø       Identified products for client events such as PGA Golf Events,  Music Festivals, Trade Shows, Conferences, etc.

Ø       Approved artwork for each client’s brand imprinted on products.

Ø       Maintained customer calendar of events to proactively identify sourcing opportunities

Ø       Monitored an online eStore where merchandise was featured and where buyers made purchases

Ø       Merchandised Product Display Racks Internally for Product Presentations

TEMPLETON KENLY CO., INC. July 2000 – May 2004

Broadview, IL

Assistant Project Manager Pow-R-Jac Actuator Line

Ø             Managed orders from initial customer contact through system delivery.

Ø             Worked with customers and in-house engineering staff to ensure proper sizing of units and systems.

Ø             Corrected drawings and submitted changes to the appropriate personnel.

Ø             Coordinated and facilitated all correspondence between customers and engineering department personnel.

Ø             Managed quotation process, including quotation creation, profitability analysis, tracking, and filing of unit and system quotations.

Ø             Maintained all files and drawings for product line.

Ø             Followed order through the manufacturing plan to ensure delivery.

Education:

National-Louis University,

Applied Behavioral Sciences, March of 2011

College Of Dupage, Glen Ellyn, IL

Associate of General Studies with teaching certification coursework, May 2008 

Software Skills:

Microsoft office, Word, Outlook, Excel, Power Point and Internet applications

References upon Request

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