- Analyzed and made recommendations
for ecommerce improvements
- On-site client contact focused on
delivering new site functionality and improved user experiences for
eCommerce
- Demonstrated a deep understanding
of best-in-class interaction design standards (e.g. integration of an
American Express offer in the ticket booking path)
- Led usability research efforts for
various site improvements including the development of the usability test
plan for the Delta Ticket Window on Facebook
(www.facebook.com/delta?sk=app_119581404755652)
- Steered cross-functional teams
through the design phase of mission critical site improvements during the
Delta/Northwest integration
- Directed international and
domestic, multi-channel and multi-language membership loyalty program
- Managed the development of digital
content designed for distribution across multiple platforms (site, mobile,
personal entertainment device and etc.)
- Led project management effort for
large-scale content and functionality updates from initial business
requirements to implementation
- Managed and implemented
advertising programs from conception to execution with an emphasis on
promotional and experiential marketing
- Created strategic client
advertising/marketing plans and promotional programs with direct
involvement in creative development and print production
- Produced multimedia instructional
product presentations
- Recruited by the CEO and V.P. of
Account Services to provide account leadership and improve communication
between internal agency departments
- Developed site mapping and managed
the launch of a retailer site template for La-Z-Boy Furniture Galleries
- Lead day-to-day client management
of projects
- Steered the development of
multimedia communication packages designed to inform, educate and motivate
the client's national retail channel members
- Developed a retailer loyalty
program that educated the client's national consumer sales force on new
and existing product offerings resulting in a more knowledgeable and
profitable sales force (+11% sales increase post training)
- Functioned as the brand steward
for national retail executions insuring consistent messaging across all
consumer touch points including: national print, electronic, point-of-sale
and interactive
- Drove the development of
collateral materials and physical structures for one of the client's most
successful public relations events as well as managed the properties on
the event site
- Protected the client's interest in
partnership initiatives with companies like The Home Depot, Best Buy,
NASCAR and Disney
- Developed and implemented retail
media plans for regional and local markets including, television, radio,
print, direct mail and outdoor
- Hired as a Retail Advertising
Manager to manage retail market accounts for a variety of regional and
local marketing groups nationwide
- Lead day-to-day client management
of projects
- Educated clients on proprietary
software resulting in 17% greater accuracy and increased efficiency
- Directed all event production
teams during the matches leading up to and including the Men's Gold Medal
and Women's Bronze Medal matches
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