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Ruby
Berkley
309 Needle
Leaf Lane * Parker, CO 80001 *(720) 608-9876
*ruby@richelleberkley.com
Executive
Summary
Commitment | Leadership | Integrity
A senior
manager with exceptional team management capabilities, adaptable to a
fast-paced, rapidly-changing environment. Ability to quickly implement IT
solutions; Ability to interact with customers and industry analysts, and
present to wide audiences; Ability to communicate effectively with business
functions worldwide including the ability to interact effectively with business
partners at a detailed level without requiring extensive IT senior management
involvement. Excellent program/project management skills to drive large
infrastructure initiatives; Ability to manage projects, implement global enterprise
infrastructure solutions and operate worldwide. Results oriented and driven by
goal achievement with a strong focus on high quality service performance, a
progressive, creative change agent with excellent problem solving and
analytical skills.
Professional Experience
Vice President of Information Technology
2009 –
Present, Apogee Open Systems, LLC – Denver, CO
Key
member of the CIO staff that leading compliance to IT governance structure;
standardized tools and processes that will align with the CIO team goal.
·
Manage a diverse global team with Infrastructure and
Operations key specific accountability as follows: Infrastructure Architecture,
Infrastructure research & Innovation, Infrastructure IT Management,
Availability Management, Capacity Management, Compliance Management, Facilities
Management, IT Services Continuity Management, Data and Storage Management,
Event Management, Incident Management, Problem Management, Service Execution,
User Contact Management, Configuration, Change and Release Management. Lead the
focus to improve customer service, meet and exceed target Service Level
Agreement's (SLA), implement infrastructure projects, establish process and
re-engineer process.
Achievements:
·
Oversee all Operations
Reviews, Technical Advisory Board, the Engineering Review Board, Configuration
Control Board, Engineering Change Proposals, and Contracts Assessments
·
Accountable for defining and managing technology plans,
annual operating budgets, and proposal initiatives
·
Defined and maintain optimal IT
infrastructure and data center architecture and applications (new and changes)
·
Developed and maintain strategic
plans identifying information technology applications to support business plans
·
Established a consistent delivery
methodology / standards across the Enterprise and structured teams for
effective cost / performance service delivery
·
Developed and implement IT Service
Management (ITSM) process and practices for infrastructure and applications.
Manage Support ITSM SLA metrics for Availability, Performance and Utilization
·
Produced and implemented all global
IT services using best practices for change management, availability
management, facility management (IT components), and IT
continuity management
·
Oversee the deploy infrastructure
and applications (new and changes)
·
Responsible for delivering all
levels of support for all global services and deliver level
1, 2 and 3 support for all global infrastructure services
·
Established service costing input
for delivered services, created a
flexible and cost effective strategy for infrastructure utility services
(outsource model)
·
Ensured project
deliverables meet the standards and being delivered successfully (include
security, PMO process / compliance, user acceptance, on promised
time/budget/function delivery) and work to continually improve and strengthen
the project delivery processes
Ruby
Berkley
Page 2
Professional
Experience – Continued
Chief Technical Engineer
2003 – 2009,
Raytheon Systems Limited, LLC – London (Uxbridge, UK)
Responsible for all aspects of Home Office
(United Kingdom) multi-million dollar passport and immigration Trusted Boarders
program overall technology vision, software product development and data center
infrastructure design and implementation. Led in the technology long
range vision and strategy, enterprise-level decisions, standardization of best
practices, and project governance oversight.
· Managing the
Trusted Borders program data centers, systems engineers, architects and
administrators, in the development of the systems infrastructure system design architecture, system
requirements, implementation schedules, service level agreement.
Achievements:
·
Oversaw all Operations Reviews, the
Technical Advisory Board, the Engineering Review Board, the Configuration
Control Board, Engineering Change Proposals,
and Contracts Assessments.
·
Leading the infrastructure team
business, technical analysis, requirement analysis and translations for the
Trusted Borders system configuration and maintenance, problem and risk
management planning and directing upgrades, and testing operations to
ensure optimum system functionality.
2000 – 2003,
Hewlett-Packard, Englewood, CO
Managed south western
regions Profit and Lost, including the marketing and development of Hewlett
Packard' consulting
services, client engagement, contractual interface and program financial
performance. Responsible for the delivery HP consulting services to C-Level and
led in the solutions design of Hewlett Packard (hardware/ software) to meet the
customer requirements.
·
Led team in negotiation of Hewlett
Packard's consulting services contract terms and pricing and proposal
development for Corporate and Government customers.
Achievements:
·
Provided to Fortune 100 C-Level
customers with consulting services and managed
engagement generation estimated a growth of 38% profitably annually.
·
Directed a team consisting of 8
managers, 35 Solutions Architecture and 60-80 consultants in delivering HP
solutions and service. Effective and applying ITIL, Six Sigma and IT Services
Management Best Practices. Exceeding Profit and Lost (P&L) responsibilities
for building year in revenues and oversaw P&L responsibilities over the
service offerings and customers.
Director of Information Technology Architecture
1997– 2000,
US West Communications, Denver, CO
Accountable for providing functional, technical and
process leadership and management for the research, development, integration
and implementation support of strategic and emerging technologies for network
operations, telecommunications, desktop computing and security for a major
global organization.
·
Oversaw the identification and
evaluation of emerging technologies and ensures selected technologies are
consistent with organization initiatives and technology architecture.
Achievements:
·
Partner with business leaders to
define Infrastructure and telecommunications requirements aligned with
short-term and long-term organization strategy and accountability for large,
complex projects that deliver on business direction.
·
Developed and
executed strict adherence to IT general controls, controls and security
baselines. Ensure financials for operating the teams are managed
appropriately to targets. Leverage management by objectives techniques to
establish clear goals for the team.
·
Established metrics to qualify and
quantify success criteria and value to the organization; responsible for
identification and implementation of process improvement strategies for
technology solutions.
Ruby
Berkley
Page 3
Professional
Experience – Continued
Senior Manager of Information Systems
1995 – 1997,
UNIDATA, Denver, CO
Planned,
organized, and managed the data center operations, network infrastructure,
server infrastructure, data communications, and telecommunications systems.
Provide management, prioritization, and development of goals & objectives
for the Global Infrastructure Support team
·
Worked closely with IT engineering and architecture
functions to ensure delivery of technologies that meet business needs and ensure these
solutions are supportable.
Achievements:
·
Developed and managed the company
first tier I and II Help-desk and customer support operators.
·
Build and provide leadership for
global, virtual infrastructure support teams.
Technical Expertise
Operating
Systems
|
SUN-Solaris, HP-UX, Linux
(Red-hat/SUSE), Windows, CentOS
|
Languages
|
Visual Basic,
Visual C, C++, PLSQL, PERL, COBAL, HTML, ASP, Java and J2EE
|
Software
Development
|
Microsoft .NET,
Apache and Rational
Unified Process (RUP)
|
Databases
|
Oracle,
Microsoft SQL, Sybase, Informix
|
Network
|
Cisco; Ethernet, remote access,
VLAN, terminal servers, modems, CSU/DSU, routers, switches, T3s', protocols:
TCP/IP, IPX/SPX, NetBIOS, UDP, DNS, WINS, DHCP, Load Balancing,
Firewalls
|
System
Management
|
Open View, Node Manager, MC
Service Guard, Service Desk, Cluster Server, load balancing, high
availability, SAN-storage, backups, disaster recovery, security, Cisco Works
and Tripwire
|
CRM
|
Oracle CRM,
People Soft CRM and SAP (ERP)
|
Program
Management
|
Statement
of Work, Work Breakdown Structure, Build and Materials (BOM), Risk and
Contingency Planning, Change Management, Risk Management, Program Task, ROI
Analysis, P&L Analysis
|
Systems
Architecture
|
DOORS,
Slate, Systems Architect, and TCC
|
Process
Management
|
Service-oriented
architecture (SOA), Six Sigma Certified Specialist, Information Technology
Infrastructure Library( ITIL), Capability Maturity Model Integration (CMMI),
and information technology service management (ITSM)
|
Storage Systems
|
EMC,
HP, IBM, NetApp, Hitachi
|
System
Backup
|
EMC,
Symantec, IBM
|
Virtualization
|
Vmware,
Microsoft, Citrix
|
Cloud
Services
|
IaaS,
PaaS, SaaS
|
Ruby
Berkley
Page 4
Professional
Experience – Continued
Education
Bachelor of Science in
Computer and Information Systems
Metropolitan State College – Denver,
CO
Bachelor of Science Business Administration
University of Denver
– Denver, CO
Master of Science Computer Science
University of
Denver – Denver, CO (In Progress)
Professional
Development
University of Colorado Denver Graduate School
of Engineer – Principles
of Systems Engineering
Raytheon Company
Six Sigma Training– 10 Day Course Six Sigma
Raytheon Company
CMMI Training –10 Day Course Capability Maturity Model Integration
Raytheon Company Earn Value Training
– 5 Day Course Earn Value
Hewlett Packard Training– ITIL and
ITSM
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