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Danna Muzzey
309 Atwell Hill ▪ Wentworth, NH 03001 ▪ 603-733-9876 ▪ Danna@gmail.com
CIO – Vice President
Information Technology
Successful in Global Business and Process
Reengineering, Transformations and Turnarounds
More than 15 years corporate leadership experience in leveraging
technology to drive organizational growth, performance and profitability. Highly
proficient in business and technical analysis, with proven ability to identify
areas in need of improvement, develop effective resolution strategies, and
create cohesive fully-empowered teams that develop successful solutions. MBA,
BSCS, Creative Leadership and Deming training.
Key Competencies
Operations/Management:
|
Team Leadership:
|
Technology:
|
Acquisitions/Mergers
Business Strategy & Operations
Cost Reduction Programs
Financial Management/Budgeting
Situational Analysis
|
Change/Quality Management
Organizational Restructuring
Productivity Improvements
Project Management
Turnarounds/Transformations
|
ERP Systems/Implementation
Infrastructure & Networks
Risk/Vendor Management
Software & Applications
Web, E-commerce, CRM, EDI
|
Value Offered
Ø Business Process
Reengineering – Achieved more than 60%
improvement in efficiencies and customer service by analyzing and reengineering
key business processes.
Ø High Performing
Business Team Leadership – Skilled in
bringing together disparate business groups to accomplish common business
objectives.
Ø Business
Restructuring and Consolidation – Consolidated
5 data center locations into one newly built state-of-the-art facility to
achieve savings over $1 million in the first year.
Ø Large Systems
Implementations – Deployed
multiple enterprise system implementations resulting in savings from $100,000
to $15 million.
Ø Product
Development – Introduced state-of-the-art
product development processes that reduced product development time from 36 to
5 months with sunk costs going to zero on the first day of product
introduction.
Professional Experience and
Accomplishments
THE TIMBERLAND COMPANY– Stratham, NH 2009
– 2011
Global leader in design & marketing of
premium-quality footwear, apparel and accessories. CPG & Retail.
Director of
Business Transformation
Recruited to turn around and lead IT Development. Responsible for 8 direct reports and 60
resources (employees & contractors) and over 100 projects.
Ø Orchestrated multiyear
Business Transformation Project ($56m) aligned
at updating worldwide business processes, procedures, and systems. Formation of
PMO, contract negotiations, Systems Integrator selection, implementation teams,
reengineering workshops. Technical Lead for data conversion, A2A integrations, SAP
AFS, FI, BI/BW, security, architecture, infrastructure & quality.
Ø Advanced
Reporting & Analysis Business Intelligence (BI) Strategy – addressing multiple
prior failed executions, go forward final state of system transformation project
and business objectives.
Ø Negotiated
Contracts & Vendor Relationships – achieving 70% discounts on contracts.
Ø Proposed and
executed project for assessing and aligning IT Strategy with business objectives and organizational needs; received endorsement and authorization
for funding transformation project.
Ø Finished all
planned and unforeseen IT projects – under budget – closing out the year without any unplanned carry over – first time
within organization. Realigned and
refocused the organization by establishing Governance, SDLC Policies and project
methodologies. Focused executing projects to plan while realizing additional
resource capacity for taking on additional projects, all within budget.
SLEEP INNOVATION – Long Branch, NJ 2007 – 2008
Private equity-funded manufacturer and distributor
of memory foam products. CPG & Retail.
CIO/Vice
President of Technology
Recruited to turn around and lead the IT Department while preparing the company
for merger and vertical integration. Responsible for 9 direct reports, 7
cross-functional teams and 48 resources.
Ø Pioneered a $10
million ERP business system (Oracle
Enterprise One); created
cross-functional teams; outsourced the data center; hired a systems integrator;
reorganized business processes.
Ø Successfully
integrated newly acquired manufacturing companies. Identified synergies, developed an integration plan, and established
cross-functional teams across 11 U.S. plants.
Ø Turned around
and increased credibility of IT department through creation of self-empowered teams, defining service levels,
instituting performance metrics, and attracting and hiring new talent.
Ø Created strategy
to outsource Data Center and business system support functions to IBM. This strategy greatly improved quality and
timeliness of service and facilitated SOX compliance.
POLSTAR CONSULTING – Plymouth,
NH 2004
– 2006
A business and technology consulting practice that focuses on leveraging
value-chain processes and technology for unique business opportunities.
Principal / CIO-COO for Hire
Designed and developed back office operations and
best practices for startup operations.
Ø
Deployed complete financial, distribution and
supply chain ERP systems (MS Great
Plains) for an industrial manufacturer, on time and under budget.
Ø
Developed automated supply chain management system that automated 98% of purchasing functions and
reduced excess inventory by 20% for distributed warehouses.
Ø
Positioned Best Practice procedures for improving
company data integrity. Integrated CRM
and ERP packages providing total customer experience to back office operations
as well as mobile sales force. Improved sales data integrity from 44% to 96%.
THERMADYNE HOLDINGS – St. Louis, MO 1999
- 2004
A $500 million manufacturer and distributor of cutting and welding
products for the aerospace, automotive, construction, metal fabrication,
mining, and shipbuilding industries.
M&A & Industrial.
CIO / Vice President
Developed and executed multi-year technology
strategy and initiatives critical to achieving the business objectives. Created
and led multiple task forces, committees, and transformational implementation
teams to ensure all aspects of best practices, change management & business
processes were addressed.
Ø Led worldwide
business process reengineering and consolidation effort (JD Edwards)
encompassing multiple areas of Financial Accounting, Distribution,
Manufacturing, and Payroll/HR to integrate multiple acquisitions into a
standardized business model, achieving $15 million annual cost savings.
Ø Restructured IT
organization and business processes. Strengthened service quality and staff capabilities; improved delivery
time and customer experience; reduced operating costs by $1 million.
Ø Oversaw data
center infrastructure consolidation project, successfully integrating 5 remote data centers to a single location
with 0% loss of productivity. This state-of-the-art facility was completed
under budget, was 100% transparent to the business with no disruption to stakeholders.
Ø
Pioneered strategic development of e-commerce
marketplace and new supply chain technologies that enabled
efficient product aggregation, expanded global reach, and reduced supply chain
expenses.
Ø
Implemented manufacturing infrastructure to facilitate new offshore operations.
THERMAL DYNAMICS – West Lebanon, NH 1994
- 1999
Information Technology Manager
Led and implemented operations objectives critical
to achievement of financial goals. Skillfully managed day-to-day operations,
multi-year strategy planning, budgets, delivery of corporate objectives, and
information technology architecture for worldwide manufacturing operations. Led
team of 8 direct reports with cross-functional responsibility for multiple
disciplines and functions.
Ø
Created and implemented enterprise implementation
plan to install multi-plant JD Edwards/ PeopleSoft ERP
packages, including Finance, Distribution, Human Resources/Payroll, and
Manufacturing modules resulting in 100% compliance for Y2K and one year ahead
of schedule.
Ø
Created Customer Service Vision and Strategy, developing the required infrastructure to
successfully implement Customer Help Desks, Call Tracking, Customer Tracking,
Tech Notes, and Product Knowledge. Expanded vision to include migration path
for Web business. System provided on-line Brand presence for company and paved
way for centralized call center.
Ø
Developed and implemented post-acquisition
integration strategy for
multi-million dollar mergers that addressed logistics, operations, reporting,
and financials, and contributed to increased revenues of $70 million.
DIGITAL EQUIPMENT CORPORATION (DEC) – Nashua, NH 1979
– 1994
Engineering Development Manager
Began with the company as a software engineer in
1979. Promoted rapidly through software
development and supervisory roles to engineering development manager,
responsible for three software development groups (up to 100 employees) in the
eastern U.S. Europe .
Ø Successfully
turned around a failing $7 million/year project – a worldwide system integration implementation which was about to be
cancelled – receiving high accolades from all.
Ø Deployed
Voice-of-Customer Customer Service procedures which enhanced perceived product quality by 75%, compelling incremental
product sales and a 40% increase in group revenues.
Ø Developed
state-of-art marketing techniques to
achieve 520% incremental return on investment for product line revenues. Won
Industry Marketing Award for innovative approach.
Ø Introduced
state-of-the-art product development processes that reduced product
development time from 36 to 5 months with sunk costs going to zero on the first
day of product introduction.
Education
Master of Business Administration (MBA) – Rivier
College, Nashua, NH, 1984
Bachelor of Science, Computer Science – University of Central Florida,
Orlando, FL, 1978
Technical Management Education Program – Babson College/Digital Equipment
Corp., Nashua , NH
Center for Creative Leadership, Greensboro ,
NC
Technical
Skills
Highly
proficient in SAP, Oracle, JD Edwards, and Microsoft ERP systems, with
experience leading the implementation of modules for Finance, Distribution,
Manufacturing, HR, Payroll, Sales Force Automation, Web-Enabled Self-Service,
and Business Intelligence (Showcase, Cognos, TeraData, Business Objects)
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