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Joy Durbin

309 Fairwood Lanew Atlanta, GA w 30001

joy@jeanandjoe.com w (404) 402-9876 (cell)

SUMMARY

Health and Public Health w Information Technology

w Operations and Human Capital Management w Strategic Development w Business Development

Solutions-driven professional with more than 15 years of experience in health, government, academic and consulting arenas.  Foundational problem-solver with operational acumen and broad base knowledge of technology who skillfully intersects management, technology and operations to achieve sustainable business solutions.  Skilled program manager that uses proven project management and operating methodologies to deliver profitable programs and projects aligned to core business objectives.  Excels in effectively managing, sourcing and mobilizing technical, scientific and non-technical professionals to accomplish complex business and technology initiatives.  Consistent and methodical leader with exceptional interpersonal skills that drive strong and sustainable relationships with employees, clients and partners.  Interest and talent in using relational approach to people and business to consistently deliver new and organic growth opportunities for business.  Good understanding of cultural and human resource nuances in working and managing global workforce and operating in international settings.  Clear communicator with excellent verbal and written skills with the ability to liaise with diverse populations from end users to executives. 

PROFESSIONAL EXPERIENCE

McKing Consulting Corporation, Rockville, MD/Atlanta, GA, 2002-present

$40M+ federal consulting organization headquartered in Washington, DC area providing consulting, management assistance, scientific/research and information technology services to government agencies including, Centers for Disease Controls and Prevention (CDC)National Institutes of Health (NIH), Federal Emergency Management Agency (FEMA),  Food and Drug Administration (FDA) and other leading agencies.

Vice President for Information Technology (2006 – Present). Managing $12M per year in information technology and public health service contracts for Atlanta consulting operation serving five major centers within CDC.  Day to day responsibility for operations, managing client relationships and creating business development opportunities.  Oversee staff of 90+ full-time professionals and 30+ part-time consultants.  Serve as a key member of leadership/strategy team.

·         As senior staff, led new business outreach resulting in 15 new client contracts and expansion of five CDC contracts with growth in revenue exceeding $30M over the past three years.

·         Continued to streamline operating procedures, establish standards and systems to ensure organizational stability to accommodate new growth without compromising high levels of service and quality to existing client base.

·         Developed and maintained key partner relationships with Information Technology partners Science Application International Corporation (SAIC) and Deloitte. Instrumental in developing strategic teaming and sub-contractual partnerships with other technology, consulting, academic, and scientific firms and organizations.

Director of Information Technology/Program Manager (2002 – 2005). Joined company to build information technology service offering and acted as consultant and IT director on five major application development projects.  Also, served as program manager for all technology and general consulting contracts which included management responsibility for 45 staff and consultants and daily management of 10-20 concurrent projects. 

·         Built information technology service offering and grew business to represent $5M in annual service revenue. 

·         Provided strategic counsel to client and managed five application development and technical support contracts worth approximately $5 million.  Directly in charge of oversight of all recruitment, placement, and monitoring of 20 IT staff members. 

McKing Consulting Corporation (Continued)

·         Utilized formal PMI-sanctioned project management techniques to initiate, plan, execute, control and close projects enabling company to achieve 75%+ of projects on budget.

·         Successfully navigated the Federal contract procurement process; developed complex technical and cost proposals, budgets, and reports that led to a 85 – 90% company win rate. 

MANAGEMENT ASSISTANCE CORPORATION (MAC), Atlanta, GA, 2001 – 2002

Federal consulting organization headquartered in Metro Washington, DC providing consulting, management assistance, scientific/research and information technology services to government agencies including National Institutes of Health (NIH), Centers for Disease Controls and Prevention (CDC), Health Resources and Services Administration (HRSA), Substance Abuse and Mental Health Services Administration (SAMHSA) and others.

IT Director/Program Manager.  Chief Program Manager for all IT projects in Atlanta Office and senior staff for numerous public health, management, and organizational consultation projects.  Responsible for recruitment of staff and consultants, project management, business development, and project consultation.

·         Established IT presence for Atlanta office with web development, statistical analysis, Section 508 compliance, and database development projects.

·         Developed complex technical and cost proposals, budgets, and reports for Federal Government clients including the Centers for Disease Control and Prevention (CDC), SAMHSA, and HRSA within the Department of Health and Human Services. 

·         Gained expertise with Government regulations and contract procurement practices as well as the ability to successfully market and build programs. 

INTERNATIONAL BUSINESS GROUP (IBG), Decatur, GA, 1999 – 2001
Start-up holding company funded by local and venture capital firms devoted to technology development and consulting focused on Internet and information security and localization and globalization of Western websites for clients in the Pan-Asia and Latin American markets.

Project Manager.  Chief liaison between development staff and clients responsible for setting project schedules and direction, managing deliverables, controlling budgets and costs, and solving technology and operational problems for global technology implementations.  Managed project teams of 5 -15 programmers.  

·         Managed international E-business projects in US, Japan, Hong Kong, and China in conjunction with leading portal developers such as US Interactive, iXL, and IEI.  Projects include eSinoMed, a Chinese medicine and e-health portal, and Xsite, a Japanese ecommerce shopping mall.

·         Developed operational and business practices and protocols, performance of pre-sale activities, business and partnership development to solidify and streamline operational infrastructure with established standard operating procedures.

·         Managed the research, contract negotiation, build-out, and vendor coordination of a new 7000 s.f. office space.

EMORY UNIVERSITY, DEPARTMENT OF PEDIATRICS, Atlanta, GA, 1996–1999

300-person department within Emory School of Medicine that had affiliation with Emory Children’s Center, Egleston Children’s Hospital, CDC, VA, and other research institutions.  Office of Medical Informatics provided server-side, desktop, LAN, software, database, and website development and support.

Assistant Director of Medical Informatics (IT Analyst). Performed hands-on technology practices including planning, developing, and maintaining networks and server farms; researching, evaluating, and implementing new technologies; and establishing best-practices.

·         Served as the Pediatrics Year 2000 Project Manager and an integral Y2K facilitator/consultant for the entire School of Medicine that resulted in successful remediation of 500+ computers and scientific equipment.  Generated contingency plans to back up mission-critical research and business systems that supported the multi-million dollar healthcare operation. 

·         Maintained the information resources for 300 users by providing project implementation management, supervising other technical support professionals, and guaranteed 95%+ up-time of critical services. 

·         Responsible for customer service/help desk activities including monitoring of network traffic, maintenance of mail/file/financial servers, interacting with users, and creating status reports and executive documentation for senior officers.

EMORY UNIVERSITY, INFORMATION TECHNOLOGY DIVISION, 1995-1996

Emory’s Division responsible for enterprise-wide IT services and systems for academic, research, and administrative communities.

Software Trainer/Computer Consultant.  Responsible for monitoring and troubleshooting technical software, hardware, and network assistance for faculty, staff and student users of the University.  Trained faculty, staff, and students in desktop software applications, PC, Macintosh, UNIX protocols, hardware setup and maintenance. Acted as technical writer for new training curriculum.

EDUCATION

ROBINSON COLLEGE OF BUSINESS, GEORGIA STATE UNIVERSITY, Atlanta, GA

Master of Business Administration, Concentration in Information Systems, December 2003

EMORY UNIVERSITY, Atlanta, GA

Bachelor of Science, Biology, May 1997

CERTIFICATIONS

Project Management Professional (PMP) Certification, Project Management Institute (PMI), July 2005

CheckPoint Certified Systems Administrator (CCSA), April 2000

Certified to administer:  CheckPoint’s Firewall-1 and VPN-1 security system.

 

VeriSign Certified Engineer (VCE), January 2000

Certified to administer:  VeriSign’s Certificate Authority (CA) Security Onsite.

VeriSign Certified Administrator (VCA), December 1999

Certified to administer: Public Key Infrastructure (PKI) and digital certificate solutions using VeriSign Onsite Web-based Certificate Management System.

 

Microsoft Certified Systems Engineer + Internet (MCSE + I), February 1998

TECHNICAL  SKILLS

Extensive experience with usability, web technology, database development, data management, including managing application development projects that utilized the following platforms and technologies: 

Visual Studio

MS SQL Server

ASP 3.0

Crystal Reports

SAS,

MS-Access,

L/JavaScript/VBScript.

N-Tiered architecture design

.NET (VB.NET, ASP.NET, C #)

VBScript/JavaScript

Section 508 Compliance

Administration-level Experience: CheckPoint Firewall/Information Security, Wifi & Wireless Access Points, VPNs, Desktop & Server Hardware Support (PC & Mac), Operating Systems (Windows), and Software (MS-Office, Browsers, Adobe Acrobat, other desktop applications), MS-Project.

Basic Programmer-level Knowledge: HTML, Dreamweaver, ASP 3.0, VBScript, Graphics (Photoshop), C++, Windows/DOS Scripting, MS-Access, SQL.

User-level Knowledge: Web CT, Blackboard, Sun/Solaris, Unix.

Knowledge: HIPAA and W3C/Section 508 compliance standards.

OTHER ACTIVITIES

Founding Steering Committee Member, Emory Alumni Consulting Group, 2009 – current

Community Advisor Board, Emory Rollins School of Public Health, 2010

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