Technical Writer Resume Examples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

PROFILE

·   Deadline-driven, flexible, and logical technical/creative writer with natural ability to understand, analyze, and explain complicated information to technical and non-technical audiences alike.

·   A “professional explainer” with extensive experience and significant accomplishments in writing, editing, producing, and improving the layout of documents.

·   Expert-level MS Word skills, strong MS Outlook, MS PowerPoint, Adobe Acrobat, and SnagIt skills.

·   Results-driven, detail-oriented, a self-starting professional with proven ability to take the initiative.

·   Able to work as a team player or independently as needed.

·   Excellent supervision and communication skills.

·   Accurate and efficient in the ability to handle and prioritize multiple tasks.

·   Proponent of Plain English in technical documentation.

·   Trained in Information Mapping and the Jet Propulsion Laboratory (JPL) Levels of Edit, Modern Language Association (MLA), and the American Psychological Association (APA) styles.

·   Familiar with the use of the Federal Aviation Administration (FAA) Air Transportation Oversight System (ATOS) and Safety Attribute Inspections (SAI).

EDUCATION

Bachelor of Science in Professional Writing and Communication from Southwest Missouri State University (Now Missouri State University).

EMPLOYMENT

CACI International, Inc. Arlington, VA

Technical Writer - Contractor (Security Clearance: Public Trust)                                                      2007 - 2011

·   Technical writer at Ft. Detrick, MD supporting United States Army Defense Medical Logistics Standard Support (DMLSS) Common User Database (CUD) and Defense Medical Logistics Standard Support Customer Assistance Module (DCAM) software.

·   Creates, edits, and revises documents and document templates, software documentation, and software manuals to IEEE standards.

·   Takes screen captures for documents.

·   Offers guidance and instruction on MS Word to team members.

·   Creates and modifies PowerPoint presentations for leadership.

MAXjet AIRWAYS, Dulles, VA

QA Maintenance Technical Writer                                                                                                     2006 - 2006

·   Revised Boeing 767-200ER aircraft manuals, internal airline manuals and maintenance work cards to standardize terminology, formats, and fonts in MS Word.

·   Edited, proofread, and corrected factual errors, grammar, spelling, and typographical errors.

·   Administered company’s proprietary electronic information database for internal use.

INDEPENDENCE AIR, Sterling VA

Customer Service Analyst/Technical Writer                                                                                      2003 - 2006

·   Researched, wrote, edited, and revised sections of United Express and Delta Connection Station Operations Manuals and the Independence Air Customer Care Manual. MS Word, Publisher and PowerPoint skills were heavily used in these projects.

·   Wrote Innovation in Action bulletin series which was included in the Customer Care Manual on revision.

·   Responsible for weekly CS IReporter Customer Service (CS) newsletter to disseminate new policy information and reminders to field.

·   Documented internal computer reservations and office software for employee training.

·   Researched and wrote airport vehicle and ground equipment operation instructions, Ramp Agent and Customer Service agent training material and guidelines, and general company-wide Policy and Procedures.

·   Created and modified PowerPoint presentations for Subject Matter Experts (SMEs), Training Instructors, and Classes.

·   Interviewed SMEs, such as management, computer programmers, flight crew members, instructors, and front-line employees, for the above documents.

·   Hand-picked after six months to summarize confidential Department of Homeland Security and Transportation Safety Administration aviation-security related information for in-house use by various audiences. Summaries were critical to employee security training and employee management of security issues.

·   After one year, received, coordinated, and answered questions on Customer Service Help Desk phone line.

·   After one year, administered internal Company database files in Navitaire/Open Skies reservations system for front-line employee use.

·   After sixteen months, administered accountable documents (ticket stock, vouchers, drafts, etc.) recording system.

·   Member of beta test team (software/website bug detection and usability studies) for award-winning www.FLYi.com web site.

AIR WISCONSIN AIRLINE CORP. (dba UNITED EXPRESS)

Lead Customer Service Agent                                                                                                           1980 - 2001

·   Five years experience in supervising high-volume airline ramp and customer service operations at O’Hare International Airport.

·   Administrative “high-access user” on United Air Lines Apollo computer reservations system which entailed the responsibility for oversight of all Air Wisconsin/United Express files.

·   Supervised United Express Lost/Damaged baggage service office in Springfield, MO to maintain Company standards. Reviewed and corrected files to ensure accurate information to other departments and customers.

·   Trained employees in safe, efficient, airline ground and customer service operations, airport security, aircraft servicing, effective customer service, baggage service, air freight, proper cash handling procedures, and efficient ticket counter operation.

·   Reviewed, investigated, and corrected approximately half of the Air Wisconsin/United Express system’s lost luggage files. This work directly lowered lost/damaged baggage statistics reported to Department of Transportation, as well as company costs.

·   Ground Security Coordinator Designee and Conflict Resolution Officer (1996-2001) directly responsible for supervision of day-to-day airline security checkpoint, explained regulations to security employees and customers at checkpoint. Negotiated and resolved ADA-related issues with customers.

·   Supervised up to fifteen employees in airline customer service and ground operations to maintain a safe, on-time operation.

·   Negotiated and resolved problems with workers and customers to ensure smooth operation and satisfied customers.

AIR WISCONSIN AIRLINE CORP. (dba UNITED EXPRESS)

Customer Service Agent                                                                                                                    1979 - 1980

·   Highly experienced in front-line customer service, airline ticketing, and airline ground operations.

·   Five years experience in high-volume airline ramp and customer service operations at O’Hare International Airport.

·   Negotiated and resolved problems with workers and customers to ensure smooth operation and satisfied customers.

SOFTWARE

MS Office 2003, MS Office 2007, PowerPoint, Publisher, FrontPage, RoboHelp, PVCS Tracker, Serena Business Mashups, UAL Apollo Computer Reservations System, Open Skies/Navitaire Computer Reservations System, Adobe Acrobat, Photoshop Elements, FullShot, SnagIt, and various screenshot software packages.

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