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Sara Watson

                                                                                                                                                                                          Mobile - 336-306-9876

309 Boones Ferry Rd.                                                                                                                                                       Home – 503-427-1230

Tualatin, Or 97001                                                                                                                                                                   sara@hotmail.com

CAREER OBJECTIVE

Results oriented approach, experienced in process management and product deployment.  Eager to apply over 14 years TQM, Life cycle development/project management, testing and technical writing experience toward optimizing your strategic goals.

KEY QUALIFICATIONS

·         Expert in creating User, Programmer, Installation, Configuration, Administrator and Training guides. Tutorials, as well as HTML and XML web pages and online documentation.

·         Expert at writing marketing, end user documentation, and specs for hardware products.

·         Successfully marketed prototypes to NASA, Oak Ridge National laboratory and Johns Hopkins University based on functional specifications and technical papers I wrote. .

·         Excel at administering life cycle projects through cross-functional team participation and project management. With a proven ability to analyze and carry out enterprise wide improvements.

·         Expertise in working with multiple Content Management Systems.

·         Specialize in multiple product launches with teams of technical writers, software developers and others.

·         Adept in developing and editing content of technical online and paper documentation, with a proven track record of adherence to large corporate style guidelines.

·         Superior at evaluating, addressing and resolving complex and project issues.

·         Demonstrated effective communicator who cultivates dynamic working relationships at all levels.

SOFTWARE PROFICIENCIES

Microsoft Word              RoboHelp                      SharePoint

Microsoft Project            Hijack Pro                     Visio

Microsoft PowerPoint     ABC Graphic Suite         Lotus Notes

Microsoft Access           Corel Flow Suite            Vasont

Microsoft, Outlook          Corel 5.0 Suite               Visual Source Safe

FrameMaker                 HTML                            Information Mapping

Multiple XML editors       Centra 2000 repository   DITA               

                       

Both Windows and Macintosh Operating systems

Researched Madcap Flair for use as an XML editor. 

Researched Dreamweaver, Illustrator and other web publishing software.

LANGUAGE PROFICIENCIES

While serving in the United States Air Force (1977 – 1984) my aptitude for learning foreign languages was identified.  I was considered to be fluent in the reading, writing and translation of Spanish and Chinese (Mandarin). This training was used within the intelligence community where I operated as an intelligence analyst and translator.  I received three years college credit for each language learned from the Defense Language Institute at Monterey, Ca.

Spanish linguist 1978 – 1980

Chinese (Mandarin) linguist 1981 - 1984

PROFESSIONAL EXPERIENCE

EXPERIS INC.                                                                                                  

INTEL – Technical Writer                                                                           Dec 2011 – Present

1.     Tasked with re-writing the Getting Started and User Guides for the Intel® Boot Loader Development Kit product.

2.     Asked to stay on and write all the documentation for the next version of the Intel® Boot Loader Development Kit.

PYRAMID CONSULTING                                                                                   

LOWES INC.  – Technical Writer, Security Analyst, Waiver Coordinator   April 2009 – July 2010

1.       Wrote all documentation for the automated system which was to replace my contract position.

2.     Provided analysis and architecture recommendations for this system many of which were adopted.

3.     Tasked with the oversight, analysis, and approval process for all waiver and exceptions to corporate IT policy.

4.     Tasked with maintaining data on all software applications used throughout Lowe’s Corporation.

5.     Implemented new waiver procedures and updated the process documentation to reflect the newly designed procedures.

6.     Coordinated development activities with the Communication Services dept. related to any firewall change.

7.     Updated all documentation for the IT department regarding Waivers.  

SYSTEMS DOCUMENTATION INC.                                                                   

IBM - Technical Writer                                                                         Nov. 2008 – June 2009

1.     Re-wrote the Clips and Tacks sample company tutorial to upgrade to version 6.2.

2.     Updated the general Clips and Tacks tutorial.

3.     Created a new tutorial for the Direct to Deploy system.

4.     These were all written in DITA XML files then converted to X

L and PDF for distribution.

TEKELEC – Back up XML Systems Administrator, Technical Writer     Feb. 2007- Nov. 2008

1. Owned the Command Error Recovery and the SEAS Command Error Recovery (VOIP) manuals. Gathered requirements, analyzed, wrote new topics, explanations, and recovery steps.
2. Converted manuals from FrameMaker 7.2 to XML online documentation.
3. Evaluated and made recommendations for the architecture and other suggested improvements on the central repository system used in the creation of XML online documentation.  These recommendations were all accepted.
4. Sat as a voting member on the XML review board tasked with approving all suggested improvements for the central repository system.

IBM – Technical Writer                                                                                    Jan. 2006 - Jan. 2007

1. Created the Installation Guide for the WebSphere Partner Gateway Business to Business software. This guide was translated into over 30 languages for global distribution.
2. Responsible for keeping the most recent build of this software installed on the Information Development testing machine.
3. Updated the Partner Guide used for training Console operation of the WebSphere product.
4. Created a QuickStart guide for each manual to be distributed with the installation kits and translated into over 30 languages.

TEKSYSTEMS

CAMPUS PARTNERS – Technical Writer / Systems Analyst                 Dec. 2005 – Nov. 2006

1. Created Procedure manuals for 2 newly purchased systems.
2. Gathered requirements, diagramed process flows, and created user documentation deliverables.
3. Participated as a member of the project team who determined how these systems would work together and how to incorporate the new systems in with the existing systems. 

INTUIT

INTUIT CORP. – Technical Writer, Support Engineer                           June 2004 – June 2005

1. Researched, developed and created several Instructional guides used by support engineers in providing technical support for Windows and Macintosh operating systems.
2. Was selected as a member of a project team to support a pilot project.
3. Was selected to train 3 training classes of support engineers to provide support for QuickBooks trainers in the field.
4. Received recognition as a Top Performer out of 1700 employees for achieving the highest possible performance rating, and my work on creating the support engineer documentation.

HEALTHTRIO

HEALTHTRIO INC. – Production Analyst, Technical Writer                  Jan. 2002 – June 2004

1. Responsible for all documentation produced in this R&D shop. Provided both Paper and Online helps using RoboHelp for online helps and FrameMaker 7.0 for paper documents.
2. Spearheaded the effort to move to an online documentation system.  This was approved.
3. Made software recommendations which were adopted.
4. Accountable for all source files, used Visual Source safe to store files.

CENTRA 2000

CENTRA 2000 – Sr. Staff Technical Writer                                           April 2000 – Dec. 2002

1. Owned the Configuration, Administrator’s and Programmer’s guides.
2. Assisted with maintenance of Online Helps using RoboHelp.
3. Spearheaded development of an online documentation system using XML.
4. Tasked with selecting the correct tools for the online documentation system.
5. Trained my replacement on tool use and the architecture of the XML system.

DMR CONSULTING GROUP – Multiple projects                                       Jan. 1996 –  April 1999

EXCEL COMMUNICATIONS – Sr. Consultant, Technical Writer, Assistant to the IT Director

1. Headed the Y2K project including planning, technical advice to management, development of requirements and specifications, team management, implementation, QA testing, and roll-out.
2. Oversaw and coordinated the efforts of the team of project managers within the Business Systems Analysis group to ensure on time completion of deliverables.
3. Established policies and procedures, objectives, standards, certification procedures, testing criteria, and defined compliance.
4. Designed and developed a database to use as a central repository for all project tracking and monitoring information.

CITIZENS COMMUNICATION – Sr. Consultant, Technical Writer

1. Worked on a team tasked with developing a Year 2000 Enterprise Wide Assessment (EWA) of Citizens Communications.   This document was used to prepare a Statement of Work and proposal for systems upgrades.  This EWA became the standard for future assessments when bidding Y2K contracts.
2. Designed and developed a Central Repository for storage of our data which also became a standard.

AT&T – Sr. Consultant, Project Manager

1. Was the lone manager in the Dallas/ Ft. Worth area of a four person management team overseeing the Y2K compliance of the AT&T consumer billing section.  This task involved 22 million lines of code to be assessed repaired, and tested for compliance.
2. Accountable for the first 3 phases (Inventory, Assessment, and Planning) for 27 Windows and 17 UNIX applications.
3. Took part in creating testing strategies for MVS and UNIX systems code.
4. Created a Central Repository for managing our data that was copied throughout the company as the standard for this type of repository.

U. S. SPRINT – Technical Writer Lead, Business Analyst Lead

1. Responsible for all life cycle deliverables from impact analysis and tactical plan for each system for over 100 million lines of code including 2 critical systems.
2. Assisted in developing the process model to design a repeatable process for the conversion of all code.
3. Designed and developed all the documentation from design proposals, analysis and flow charts. 
4. Was handpicked to travel around the country and present this analysis to Sr. members of Sprint management. 
5. Held training seminars on the Y2K issue for employees.
6. Supervised the training and lead a team of 6 analysts and 6 writers.

PRIOR TECHNICAL WRITING POSITIONS WITH – GENERAL TELEPHONE (GTE) AND AMR SABRE/AMERICAN AIRLINES

EDUCATION AND TRAINING

Almeda University (online course work) – MBA, Bachelor of Science Business Administration

TRAINING RECEIVED

Microsoft Access, PowerBuilder, FrameMaker, Hijack Pro, Corel Suite, QuickBooks, Instructional Skills Workshop for trainers (through Intuit), Vasont, Tele-Communications networking

TRAINING FACILITATED

QuickBooks Accounting, Macintosh Operating systems, Career Advancement, Management training classes, XML Design, XML Architecture, XML Use

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