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Raleigh , North Carolina 27001
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Sofia Parks
309 Bellechasse Drive
Phone: 919-873-9876
E-mail: parks-sofia@att.net
Programmer/Analyst, Technical Support Innovative, accomplished, insightful Information
Technology specialist, well versed in the design, implementation, and support
of Mainframe business solutions. Highly
skilled in application programming, technical
analysis of business needs, customer/user communication and support, and
system continuity. Well grounded in the efficient use programming tools to
provide common sense answers to challenging business objectives. Creative,
flexible and focused, excelling in professional peer interaction to achieve
shared goal results.
Technical Business Experience: Application programming, maintenance,
monitoring, and support of Online and Batch processing, Interface development between mainframe and
server technologies, Change Control management, Run time efficiency evaluation and
scheduling, Quality Assurance and development of testing standards, Disaster
Recovery, Mergers and Acquisitions, Reporting, Billing, Service Charging, and
Regulatory compliance.
Technical Proficiencies:
Languages: COBOL under the Hogan Financial
Systems Umbrella, COBOL 370, Easytrieve+
Hogan Systems: Integrated Deposits, Platform
Automation, Financial Subsytems, Customer Information, Umbrella and Release
Control Systems, Edit and Function Systems, Scheduled Processing System,
Function Processing System.
Mainframe Tools: FileAid, Xpediter, ICTool, SAVRS,
Abend Aid, ZEKE, ZARA, Changeman, Hogan Change Management, CA Endevor, Panvalet,
Motivator, Comparex, Flasher, Strobe
PC Tools: CA Clarity,
HP Service Manager, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft
Outlook, HP Quality Center, Alert Find, Blue
Zone , NS Elite, Lotus
Notes
Environment: IBM Mainframe MVS/Z OS, CICS, VSAM, TSO /ISPF, OS JCL
EMPLOYMENT
HISTORY:
Senior Programmer Analyst, First Citizens Bank, Raleigh , North Carolina Jan 2001 – Nov 2011
Responsibilities: Design, support, modify, and implement
mainframe application solutions for Deposits systems, using COBOL and Easytrieve
applications to perform transaction warehousing, account cycling and posting, multi-system
and platform integration, customer
information systems, financial subsystem processing including restraints, IRS reporting, statements,
employee sales tracking, production support, user report generation, documentation
and standards compliance. Provided regularly scheduled production support of
all Deposits applications.
Accomplishments: Led bank’s first successful disaster
recovery exercise in which all batch processing groups were successfully
restored and processed to current benchmark.
Designed and programmed the
mainframe communications and logic modules for web-based Rate Inquiry and
Maintenance application. Technical lead and project analyst on two year project
to double the capacity of deposits sequential master files, daily, monthly,
weekly, quarterly, and yearly backups across all bank applications. Authored bank’s first Deposits Operational
Support Document – A detailed manual of all aspects of Deposits programming and
support. Activated first automated
development batch cycles which allowed next-day simulation of production batch
cycles in the test environment. Created bank’s first Batch Status Screen: A
mainframe screen application that reports completion times of selected job
milestones and availability on CICS onlines.
Led job scheduling restructure projects for major inner-bank mergers and
divestitures. Designed user interface between Comparex and RACF security to
allow for audit of security standards for migrating jobs and procs.
Senior Technical Analyst: Regions Bank, Montgomery , Alabama Feb 1992 - Jan 2001
Responsibilities:
Hogan Change Control migration specialist, production maintenance,
support, and development of banking applications, including Branch Automation
and Deposits, Design and implementation
of interfaces between vendor change control products, Assisted bank’s technical
lead in processing efficiency projects including buffering and in-core tabling
enhancements, CICS transaction routing, and above the line processing. Daily production
support of change control migration.
Accomplishments:
Designed and implemented interface between Hogan Deposits System and
Endevor. Installed new releases and periodic
updates of Hogan Umbrella system 2.0. Created
automated interface between Hogan change control and source compilers.
Segregated Savings and Deposits account processing into separate batch streams.
Designed and implemented first multi key-ranged job streams for Hogan account
postings. Designed and scheduled bank’s first
Deposits batch posting job streams to successfully complete in the allotted
time frame for 50 straight cycles. Certified in Hogan Customer Information
Systems, and Release Control Systems, and Platform Automation Systems through
completion of formal course work presented by Hogan Systems education
department.
Senior Programmer Analyst: Society
National Bank, Cleveland ,
Ohio Feb 1991 - Feb 1992
Responsibilities: Maintenance and support of Hogan Deposits
system and TEFRA government compliance software, Facilitator of daily processing
meeting to coordinate test environment usage, file allocations, batch job execution,
online file initialization, and to prioritize requests for test resources.
Accomplishments: Certified in Hogan
Deposits and Programming Under The Umbrella through completion of formal course
work presented by Hogan Systems education department.
Senior Programmer/Business Analyst:
Chemical Financial Services, Cleveland ,
Ohio Jun 1987 - Feb
1991
Responsibilities: Maintenance,
design, and development of in-house payroll system, financial forecasting
system, delinquency processing, and securitization reporting.
Accomplishments: Successful
conversion of payroll system to new corporate company standards. Received "Most Valued Performers"
bonus each year of employment.
Data Processing Instructor: ICM School of Business ,
Cleveland , Ohio Dec 1983 - Jun 1987
Responsibilities: Instructing post high school students in COBOL,
OS JCL, OS utilities, and Lotus 123.
Accomplishments: Designed school's
report card program, operated school's first PC lab, selected Teacher of the
Month twice and honored as ICM
Instructor of the Year in 1985.
EDUCATION:
2011
- Completion of Principles of Banking course, First Citizens Bank education
department and the American Banking Institute, Raleigh North Carolina
1992
to 1999 - Certificates of completion for courses in Hogan Programming under the
Umbrella, Deposits Systems, Hogan Umbrella Technical Support, Hogan Release Control
Management, Hogan Platform Automation System, Hogan Integrated Deposits
Internals, and Customer Information Systems - CSC /Hogan Education Centers, Dallas , Texas .
1995
- Certificate of completion for Endevor for New Administrators, Computer
Associates, Atlanta , Georgia
1983
- Certificate of completion for Data Processing for College Graduates Course, ICM School of
Business, Cleveland , Ohio
1974
to 1979 - Bachelors of Arts in Business Communications, The Ohio State University , Columbus , Ohio
1971
to 1974 - High School Diploma, college preparation, Shaker Heights High School ,
Cleveland , Ohio
OTHER
ACCOMPLISHMENTS:
1999
to 2009 - Creator, designer, and curator of the Alabama-Florida Baseball League
Historical Web Sites: WWW .ALABAMA-FLORIDA-LEAGUE.COM
and WWW .DEEPSOUTHCLASSD.COM
(both no longer active). Archived the complete history of defunct Class D professional
baseball league, active from 1936 to 1962, including interviews with league
participants
1975-76 At 19 years of age, Co-founded The Record
Exchange, Cleveland Ohio ’s first used record store, which
developed into a highly successful regional chain of personal entertainment
media stores.
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