Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Lancaster , SC
29001Mobile
York Technical
College York Technical
College
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Joy Evans
309 West Shore Drive
joy@comporium.net
EDUCATION:
New Horizons Worldwide Inc.:
· Microsoft
Certified Systems Engineer, (MCSE)
· A+
Certified Technician
· Certified Novell Administrator (CNA)
HP Certified Technician
SUMMARY:
Certified with four Network
certifications, eight years of IT
Contract experience. Main focus has been in local area networks, MS 2000 and
2003 Server support, desktop support, and experience with more than 3000 desktop,
laptop and 3000 physical to virtual server migrations. Experience as team lead,
managing four technicians. Proficient with MS office suite. Will travel up to
75%. Eager to learn new technologies. Technical support for many wireless
devices (Blackberry, Motion Tablets PC’s, Panasonic Toughbook PC, Bluetooth
devices. Experienced with Active Directory and SMS.
SKILLS:
O/S: 98,
NT 4.0, 2000, XP, 2000, 2003 server
Hardware: Dell,
HP, Compaq, Gateway , Blackberry, Motion, Panasonic Toughbooks
Software: MS
office suite, Visio, PC anywhere, Ghost, VMWare, Bladelogic etc…
Protocols:
TCP/IP ,PPP, SLIP, FTP,SMTP, Ethernet, Telnet
EXPERIENCE:
Contract 6/11 to 10/11 Duke Energy Charlotte , NC
Level II
Technical Support
·
Provide technical support for XP and Windows 7
Operating system to over 250 users within a network of 30000 employees
·
Provide Support for network connectivity issues
·
Hardware support with IBM model 410 and 420 laptops
·
Backup and restore data to deploy new users and
upgrade old laptops
·
Install ,, configure and troubleshoot various
applications including MS Office 2010,
·
MS Communicator, Outlook, etc...
·
Provide network printer support and wireless
connectivity support as well as VPN support
Contract 8/10 to 4/11 Santander
Financial
Fort Mill , SC
Level II Technical Support
•
Hardware
troubleshooting for HP desktop model 6500, HP model 8540 and Thin Client 5740
Via Remote desktop and desk visits
•
Install and Support
various Financial, business and office software applications ( Supervisor,
Credit.Net , MS Office 2007, Adobe etc.. as well as Windows 7 Operating system
•
Imaging Laptops, Thin Clients and
Desktops
using Alteris and Ghost imaging software
and testing
virtual machines with MS hyper-V.
•
Deployment of
more than 500 units with next day support
•
Ticket incident
resolutions using Remedy software
•
Printer support
for HP CP2025 and Sharp MX M453N
•
Support Audio
and visual equipment for training/meeting rooms
•
Inventory assets
into MS Excel using Wireless barcode scanner
Installed
and supported MS Communicator as well as Blackberry smartphones
Use Active
Directory to Add new users, groups. Apply Security to folders of groups. Change
passwords. Move users across domains. Set up email accounts etc...
Contract
08/09 to 08/10 KCSD Kershaw
, SC
Level II Support
·
Troubleshooting Hardware laptop issues with
over 1600 HP laptops model 5615b, 7640, 7610, 6535b
·
Troubleshooting OS issues with laptops . XP and Vista
and MS Office 7
·
Imaging HP laptops using Ghost 12.0
·
Manage ticket tracking and computer inventory using Track-It software
·
LAN support. Configuring Cisco routers and switches
·
Printer support.
·
Created GP objects for local security settings
·
Active Directory support. Add
users, computers, resetting passwords, moving objects across Domains, etc….
· Used McAfee Security application to apply
local security settings on laptops
· Used MS communicator for interoffice
messaging
· Support Blackberry smartphones
Contract 6/07 to 10/08 Merck
Data Center Charlotte , NC
Systems
Administrator
·
Provision and migrate servers with Windows 2003
Standard, Enterprise and Enterprise
·
Used Sharepoint to post and review
documentation . Post events and schedule on Sharepoint calendar
·
Install and configure various Microsoft Add On
applications such as IIS, Terminal Services, etc…
·
Use Remedy Change Management application to record
new server names, application owners/managers, physical locations, IP
addresses, server functions, date of installation, etc…
·
“Documentum” documenting software
·
2000 and 2003 OS server troubleshooting
·
Installed and
supported MS Exhange 2007 server
·
Use SMS IQ/OQ to test against Corporate standard
metrics
·
Team member for 5000 server migration. Use Acronis
software for Physical to Virtual data
migration
·
SAN installation and configuration for multiple disk
·
Critical response after hours team member
responsible for troubleshooting various network server issues
Contract
6/06 to 3/07 BSA National
Distribution Center Charlotte ,
NC
LAN Administrator
·
Manage printer study , negotiate lease agreements
and work as technical liason with
vendors.
·
Manage PC deployment. Assist in the resolution of
user and support issues among company sites to ensure timely distribution of
knowledge and positive impact on user satisfaction.
·
Level II support for Dell/MPC desktop and laptop
PC’s’s and IBM/Kyocera Printers
·
Server support for Dell/Compaq (12 servers MS 2003
OS) Duties included unboxing and rack mounting 1U Dell PowerEdge 1950 servers.
Installing MS 2003 server OS. Naming and joining to the Domain. BIOS Upgrade.
Loading MS security Updates Loading and configuring appropriate application
software.
·
Technical support for Intermec wireless scanners.
Wireless network configurations and OS installation.
·
Technical liason for Warehouse management system.
Work with Industry personnel to collaborate on setup and support of wireless
barcode system
·
Technical support for Blackberry, Trio
·
Write detailed technical scripts for procedures to
load Wireless scanner OS and scanner configurations.
·
Imaging
laptops and Desktops using Ghost version 9.0
Contract 2/06 to 6/06 TIAA/CREFF
Charlotte, NC
IT Technical Support
• Build images for IBM Thinkcenter PC’s and thinkpad laptops and image computers using Ghost 9.0 software
• Sysprep image and test/troubleshoot image for compliance
• Deploy and setup PC’s and give next day support
• Keep inventory using MS access database
IT Technical Support
• Build images for IBM Thinkcenter PC’s and thinkpad laptops and image computers using Ghost 9.0 software
• Sysprep image and test/troubleshoot image for compliance
• Deploy and setup PC’s and give next day support
• Keep inventory using MS access database
Contract 4/05 to 2/06 Piedmont Natural Gas Charlotte, NC 28211
Level II
Support
•Test software
for Compliance to company standards
•Imaging
using Ghost 8.0
•Install and
Troubleshoot software and hardware
•Active
directory.. Move Computers to different OU, reset passwords, promote Domain
controller, configure attributes.
Group Policy. Modify settings, Disable
user/computer components
•Remote tools
(SMS remote, RDT, MS Live Meeting)
·
Support Lotus
Notes email software
•Travel to
district offices in North and South
Carolina Charlotte , Greenville , Greensboro , Salisbury , Spartanburg , Anderson , Hickory
•Troubleshoot
and repair “HP” and “Kyocera” printers.
•Install and
manage “Blackberry” devices.
•Hardware
support for Dell desktops and laptops, "Motion" Tablet PC's and
“Panasonic” ruggedized Toughbooks.
•“Remedy”
ticket tracking software
Contract 8/04 to 3/05 Lockheed Martin 100% Travel/Continental USA
Field Engineer
for Social Security Administration DMA Project
·
Build “Hergo” server cabinets
·
Unbox Dell 2950 Blade servers.Upgrade hardware with
up to 4Gigs of Kingston RAM, RAID controller card, Brooktrout TR1034 Series Fax Cards.
·
Rackmount Dell servers and
manage wiring system throughout server Cabinets to ready for shipment to
destination
·
Image and configure over 300 Dell 2650 Power Edge servers
with MS 2003 server OS.
·
Setup RAID level 5 for Array drives
·
Image
and configure Dell workstations using Ghost Corp. Edition version 8.0
·
Add user accounts.
·
Travel to SSA sites throughout the USA
·
Train SSA personnel to operate high speed Scanners
·
Troubleshoot network, software and hardware issues
as needed
Contract 4/04 to 8/04 Bank of America Charlotte ,
NC
Server Farm
Technician
·
Use Compaq Internal Management, DS View
and Remote tools to insure server builds meet corporate standards.
·
Unpack HP and IBM servers. Prepare servers with
Hardware upgrades(add additional RAM, RAID PCI Controller cards etc..)
·
Rackmount 1U, 2U and 3U servers in server cabinets
and wire manage accordingly.
·
Install MS 2000 and 2003 OS, configure according to
scripts and corporate standards including setup Server Name, joining Domains,
TCP/IP configurations
·
Build server cabinets for server farm
·
Document all procedures
·
Troubleshoot servers for hardware and software
issues.
·
Use
Veritas backup software
·
Troubleshoot
Financial software: Bloomberg and Reuters
Contract 05/03 to
11/03
Colonial Insurance – Columbia ,
SC
Deployment Manager
· Managed
deployment of 1000 Dell Desktop and Laptop computers.
· Assembled spreadsheets of
daily assignment’s new assets.
· Tested
applications for compatibility with new operating system (Windows XP).
· Imaged
new computers using Norton Ghost and configured new users.
· Set up computers for
appropriate domain and assigned administrative rights.
· Provided
next day support for each deployment which included troubleshooting MS office
and XP operating system issues, As400 issues, various application support
issues, etc.
· Responsible
for training technicians for deployment
· Backed up and restored data
for each end user during deployment.
· Served
as liaison between PC delivery team and Business unit on evening deployments.
Assisted with managing issues,
conflicts, requirements, etc. with vendors, business units and deployment
analyst.
· Desktop support using
“Remedy” tracking software.
Set
up and troubleshoot various peripherals (Printers, PDA’s, Fax machines, etc…)
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