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                                                 Joy Evans

309 West Shore Drive                                                       

Lancaster, SC 29001

Mobile:(803) 246-9876

joy@comporium.net

EDUCATION:

New Horizons Worldwide Inc.:

·   Microsoft Certified Systems Engineer,  (MCSE)

·   A+ Certified Technician

·   Certified Novell Administrator  (CNA)

     HP Certified Technician

York Technical College   Associates/ Electronic Engineering

York Technical College   Associates/ Computer Science 

SUMMARY:

Certified with four Network certifications,  eight years of IT Contract experience. Main focus has been in local area networks, MS 2000 and 2003 Server support, desktop support,  and experience with more than 3000 desktop, laptop and 3000 physical to virtual server migrations. Experience as team lead, managing four technicians. Proficient with MS office suite. Will travel up to 75%.  Eager to learn new technologies. Technical support for many wireless devices (Blackberry, Motion Tablets PC’s, Panasonic Toughbook PC, Bluetooth devices. Experienced with Active Directory and SMS.

SKILLS:

O/S:  98, NT 4.0, 2000, XP, 2000, 2003 server

Hardware: Dell, HP, Compaq, Gateway , Blackberry, Motion, Panasonic Toughbooks

Software: MS office suite, Visio,  PC anywhere, Ghost, VMWare, Bladelogic etc…

Protocols:  TCP/IP ,PPP, SLIP, FTP,SMTP, Ethernet, Telnet

EXPERIENCE:

Contract 6/11 to 10/11                  Duke Energy                                 Charlotte, NC

Level II Technical Support

·        Provide technical support for XP and Windows 7 Operating system to over 250 users within a network of 30000 employees

·        Provide Support for network connectivity issues

·        Hardware support with IBM model 410 and 420 laptops

·        Backup and restore data to deploy new users and upgrade old laptops

·        Install ,, configure and troubleshoot various applications including MS Office 2010,

·        MS Communicator, Outlook, etc...

·        Provide network printer support and wireless connectivity support as well as VPN support

Contract 8/10 to 4/11                Santander Financial                                  Fort Mill, SC

Level II Technical Support

 

•         Hardware troubleshooting for HP desktop model 6500, HP model 8540 and Thin Client 5740

Via Remote desktop and desk visits

•         Install and Support various Financial, business and office software applications ( Supervisor, Credit.Net , MS Office 2007, Adobe etc.. as well as Windows 7 Operating system

•         Imaging Laptops, Thin Clients and Desktops using Alteris and Ghost imaging software

        and testing virtual machines with MS hyper-V.

•         Deployment of more than 500 units with next day support

•         Ticket incident resolutions using Remedy software

•         Printer support for HP CP2025 and Sharp MX M453N

•         Support Audio and visual equipment for training/meeting rooms

•         Inventory assets into MS Excel using Wireless barcode scanner

         Installed and supported MS Communicator as well as Blackberry smartphones

        Use Active Directory to Add new users, groups. Apply Security to folders of groups.                                Change passwords. Move users across domains. Set up email accounts etc...

Contract 08/09 to 08/10          KCSD                  Kershaw , SC

Level II Support

·   Troubleshooting Hardware laptop issues with over 1600 HP laptops model 5615b, 7640, 7610, 6535b

·  Troubleshooting OS issues with laptops . XP and Vista and MS Office 7

·  Imaging HP laptops using Ghost 12.0

·  Manage ticket tracking and computer inventory using Track-It software

·  LAN support. Configuring Cisco routers and switches

·  Printer support.

·  Created GP objects for local security settings

·  Active Directory support. Add users, computers, resetting passwords, moving objects across Domains, etc….

·   Used McAfee Security application to apply local security settings on laptops

·   Used MS communicator for interoffice messaging

·    Support Blackberry smartphones

Contract  6/07 to 10/08         Merck Data Center                       Charlotte, NC

Systems Administrator

·  Provision and migrate servers with Windows 2003 Standard, Enterprise and Enterprise 64 bit  using VMWare, Eserver and Bladelogic

·  Used Sharepoint to post and review documentation . Post events and schedule on Sharepoint calendar

·  Install and configure various Microsoft Add On applications such as IIS, Terminal Services, etc…

·  Use Remedy Change Management application to record new server names, application owners/managers, physical locations, IP addresses, server functions, date of installation, etc…

·  “Documentum” documenting software

·  2000 and 2003 OS server troubleshooting

·   Installed and supported MS Exhange 2007 server

·  Use SMS IQ/OQ to test against Corporate standard metrics

·  Team member for 5000 server migration. Use Acronis software for Physical to Virtual  data migration

·  SAN installation and configuration for multiple disk

·  Critical response after hours team member responsible for troubleshooting various network server issues

Contract  6/06 to 3/07          BSA National Distribution Center         Charlotte, NC

LAN Administrator

·  Manage printer study , negotiate lease agreements and work as technical liason with vendors.

·  Manage PC deployment. Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.

·  Level II support for Dell/MPC desktop and laptop PC’s’s and IBM/Kyocera Printers

·  Server support for Dell/Compaq (12 servers MS 2003 OS) Duties included unboxing and rack mounting 1U Dell PowerEdge 1950 servers. Installing MS 2003 server OS. Naming and joining to the Domain. BIOS Upgrade. Loading MS security Updates Loading and configuring appropriate application software.

·  Technical support for Intermec wireless scanners. Wireless network configurations and OS installation.

·  Technical liason for Warehouse management system. Work with Industry personnel to collaborate on setup and support of wireless barcode system

·  Technical support for Blackberry, Trio

·  Write detailed technical scripts for procedures to load Wireless scanner OS and scanner configurations.

·  Imaging laptops and Desktops using Ghost version 9.0

Contract 2/06 to 6/06 TIAA/CREFF Charlotte, NC
IT Technical Support
• Build images for IBM Thinkcenter PC’s and thinkpad laptops and image computers using Ghost 9.0 software
• Sysprep image and test/troubleshoot image for compliance
• Deploy and setup PC’s and give next day support
• Keep inventory using MS access database

Contract 4/05 to 2/06   Piedmont Natural Gas             Charlotte, NC 28211

Level II Support

•Test software for Compliance to company standards

•Imaging using Ghost 8.0

•Install and Troubleshoot software and hardware

•Active directory.. Move Computers to different OU, reset passwords, promote Domain controller, configure attributes.

 Group Policy. Modify settings, Disable user/computer components

•Remote tools (SMS remote, RDT, MS Live Meeting)

·         Support Lotus Notes email software

•Travel to district offices in North and South Carolina.  (Charlotte, Greenville, Greensboro, Salisbury, Spartanburg, Anderson, Hickory, Huntersville) to troubleshoot desktops and network.

•Troubleshoot and repair “HP” and “Kyocera” printers.

•Install and manage “Blackberry” devices.

•Hardware support for Dell desktops and laptops, "Motion" Tablet PC's and “Panasonic” ruggedized Toughbooks.

•“Remedy” ticket tracking software

Contract 8/04 to 3/05       Lockheed Martin         100% Travel/Continental USA

Field Engineer for Social Security Administration DMA Project

·        Build “Hergo” server cabinets

·        Unbox Dell 2950 Blade servers.Upgrade hardware with up to 4Gigs of Kingston RAM, RAID controller card, Brooktrout TR1034 Series Fax Cards.

·        Rackmount Dell servers and manage wiring system throughout server Cabinets to ready for shipment to destination

·        Image and configure over 300 Dell 2650 Power Edge servers with MS 2003 server OS.

·        Setup RAID level 5 for Array drives

·        Image and configure Dell workstations using Ghost Corp. Edition version 8.0

·        Add user accounts.

·        Travel to SSA sites throughout the USA to install equipment and set up network for highspeed Kodak and Fugitsu image scanners.

·        Train SSA personnel to operate high speed Scanners

·        Troubleshoot network, software and hardware issues as needed

Contract 4/04 to 8/04             Bank of America         Charlotte, NC

Server Farm Technician

·  Use Compaq Internal Management, DS View and Remote tools to insure server builds meet corporate standards.

·  Unpack HP and IBM servers. Prepare servers with Hardware upgrades(add additional RAM, RAID PCI Controller cards etc..)

·  Rackmount 1U, 2U and 3U servers in server cabinets and wire manage accordingly.

·  Install MS 2000 and 2003 OS, configure according to scripts and corporate standards including setup Server Name, joining Domains, TCP/IP configurations

·  Build server cabinets for server farm

·  Document all procedures

·  Troubleshoot servers for hardware and software issues.

·  Use Veritas backup software

·  Troubleshoot Financial software: Bloomberg and Reuters

Contract  05/03 to 11/03               Colonial Insurance – Columbia, SC         

Deployment Manager

·   Managed deployment of 1000 Dell Desktop and Laptop computers.

·   Assembled spreadsheets of daily assignment’s new assets.

·   Tested applications for compatibility with new operating system (Windows XP).

·   Imaged new computers using Norton Ghost and configured new users.

·   Set up computers for appropriate domain and assigned administrative rights.

·   Provided next day support for each deployment which included troubleshooting MS office and XP operating system issues, As400 issues, various application support issues, etc.

·   Responsible for training technicians for deployment

·   Backed up and restored data for each end user during deployment.

·   Served as liaison between PC delivery team and Business unit on evening deployments.

Assisted with managing issues, conflicts, requirements, etc. with vendors, business units and deployment analyst.

·   Desktop support using “Remedy” tracking software.

      Set up and troubleshoot various peripherals (Printers, PDA’s, Fax machines, etc…)

 

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