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Technical Support Engineer Resume Latest Design in Word Format Free Download

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Joy Prahm
309 West Charleston Blvd #2012, Las Vegas, NV 89001
Phone: (860) 920-9876
E-mail: Joy.Prahm@gmail.com
EXPERIENCE
2007 – 2009         i365, A Seagate Company
DEC      MAR           Technical Support Engineer
                               
·                     Built and configured Virtual Machine for testing of Evault software in various environments. i.e. built Windows Server 2000/2003/2008 with Exchange 2003/2007 or Microsoft SQL 2000/2005. Built LINUX and UNIX machines tested IBM iSeries for proper functionality and bug tested.
·                     Supported Evault solution on Microsoft Windows, UNIX, LINUX, Novel Netware, IBM iSeries, AIX, ESX, and on Microsoft Exchange, Microsft SQL, MIrcosoftSharepoint, and Orcle.
·                     Supported EvaultInfostange backup solution for enterprise customers like Bank of America, Sodexo, and the NFL.
·                     Supported EvaultInfostangeSaaS and backup solution for small and medium size business
·                     Trained technical and non-technical people on configuring and using Evault software, as well as clearly explain to non-technical people how the software worked and what impact if any it would have on their normal work flow.

2003 – 2007         United States CoastGuard
MAY     NOC          IT2 [Information Systems Technician Second Class Petty Officer]
CAMSPAC [Communication Area Master Station Pacific]. Point Reyes Station, CA.

·                     Worked in a mission critical Data Center which handled all messaging for the Pacific Coast Fleet.
·                     Administered a pure Windows environment configuring Active Directory and Group Policies to meet NSA standards.
·                     Managed Exchange in a large enterprise environment with over 10,000 users.
·                     Maintained the internal web server running IIS which ran many web apps critical to day to day operations.
·                     Maintained SQL server, performing maintenance and making changes as necessary..
·                     Part of team the migrated all users from Exchange 5.5 to Exchange 2003
·                     Ongoing system administration of the Windows Server infrastructure services including DHCP, DNS, and WINS
·                     Performed daily server backups using VERITAS Backup Exec 9 for Windows Servers.
·                     Trained new members on SOP for maintaining and troubleshooting systems and network.
·                     Installed hardware/software in workstations and servers, troubleshot hardware and OS configuration conflicts.
·                     Configured network Hubs, Switches and setup LAN Network.
·                     Provided user support for Microsoft products and applications including Microsoft office 2000/2003.
·                     Provided Help Desk tickets support to all employees on the Pacific Coast.
·                     Managed and maintained all network components, including Local Area Network, Wide Area Network and VPN connectivity to other branches.
·                     Mapped out and documented Systems and networks for all circuits running across three sites.
·                     Managed and Maintained company’s PBX (Nortel and Mainstreet)
EDUCATION
2011                       University of Nevada, Las Vegas
Bachelors of Science Computer Science
Excepted Graduation 2013, GPA 3.87
2008                       City College San Francisco, San Francisco, CA
Bachelors of Science Computer Science
2003                       United States Coast Guard, Tracen Petaluma, CA
Information System Technician "A" School graduate
ADDITIONAL TECHNICAL KNOWLEDGE
Windows 2000/2003 Server, Active Directory, Microsoft NT, Linux, Application Servers, MS SQL Server,  Adobe  Dreamweaver, Cisco Routers, TCP/IP, DHCP, WINS, DNS, HTML, FrontPage, NAS, SAN, Microsoft Exchange 5.5/2003, Nortel Option 11C, VERITAS Backup exec, MS Office, Netsupport, Symantec Client SecurityCPanel, ZoneAlarm Internet Security, Norton Internet Security SystemWorksand Ghost,
HONORS
Medal of Good Conduct, Nation Defense Medal, Global War on Terror Medal, Coast Guard Humanitarian Medal

References and letters of recommendation available upon request.



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