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Joy Prahm
309 West Charleston Blvd
#2012, Las Vegas, NV 89001
E-mail: Joy.Prahm@gmail.com
EXPERIENCE
2007 – 2009 i365, A Seagate Company
DEC
MAR Technical Support
Engineer
·
Built and configured Virtual Machine for testing of Evault
software in various environments. i.e. built Windows Server 2000/2003/2008 with
Exchange 2003/2007 or Microsoft SQL 2000/2005. Built LINUX and UNIX machines
tested IBM iSeries for proper functionality and bug tested.
·
Supported Evault solution on Microsoft Windows, UNIX, LINUX,
Novel Netware, IBM iSeries, AIX, ESX, and on Microsoft Exchange, Microsft SQL,
MIrcosoftSharepoint, and Orcle.
·
Supported EvaultInfostange backup solution for enterprise
customers like Bank of America, Sodexo, and the NFL.
·
Supported EvaultInfostangeSaaS and backup solution for small
and medium size business
·
Trained technical and non-technical people on configuring and
using Evault software, as well as clearly explain to non-technical people how
the software worked and what impact if any it would have on their normal work
flow.
2003 – 2007 United States CoastGuard
MAY NOC IT2 [Information Systems Technician
Second Class Petty Officer]
CAMSPAC [Communication Area Master Station Pacific].
Point Reyes Station, CA.
·
Worked in a mission critical Data Center which handled all
messaging for the Pacific Coast Fleet.
·
Administered a pure Windows environment configuring Active
Directory and Group Policies to meet NSA standards.
·
Managed Exchange in a large enterprise environment with over
10,000 users.
·
Maintained the internal web server running IIS which ran many
web apps critical to day to day operations.
·
Maintained
SQL server, performing maintenance and making changes as necessary..
·
Part of team the migrated all users from Exchange 5.5 to
Exchange 2003
·
Ongoing system administration of the Windows Server
infrastructure services including DHCP, DNS, and WINS
·
Performed daily server backups using VERITAS Backup Exec 9
for Windows Servers.
·
Trained new members on SOP for maintaining and
troubleshooting systems and network.
·
Installed hardware/software in workstations and servers,
troubleshot hardware and OS configuration conflicts.
·
Configured network Hubs, Switches and setup LAN Network.
·
Provided user support for Microsoft products and applications
including Microsoft office 2000/2003.
·
Provided Help Desk tickets support to all employees on the
Pacific Coast.
·
Managed and maintained all network components, including
Local Area Network, Wide Area Network and VPN connectivity to other branches.
·
Mapped out and documented Systems and networks for all
circuits running across three sites.
·
Managed and Maintained company’s PBX (Nortel and Mainstreet)
EDUCATION
2011 University
of Nevada, Las Vegas
Bachelors of Science Computer Science
Excepted Graduation 2013, GPA 3.87
Bachelors of Science Computer Science
Excepted Graduation 2013, GPA 3.87
2008 City
College San Francisco, San Francisco, CA
Bachelors of Science Computer Science
Bachelors of Science Computer Science
2003 United
States Coast Guard, Tracen Petaluma, CA
Information System Technician "A" School graduate
Information System Technician "A" School graduate
ADDITIONAL
TECHNICAL KNOWLEDGE
Windows 2000/2003 Server, Active Directory, Microsoft NT,
Linux, Application Servers, MS SQL Server,
Adobe Dreamweaver, Cisco Routers,
TCP/IP, DHCP, WINS, DNS, HTML, FrontPage, NAS, SAN, Microsoft Exchange
5.5/2003, Nortel Option 11C, VERITAS Backup exec, MS Office, Netsupport,
Symantec Client SecurityCPanel, ZoneAlarm Internet Security, Norton Internet
Security SystemWorksand Ghost,
HONORS
Medal of Good
Conduct, Nation Defense Medal, Global War on Terror Medal, Coast Guard
Humanitarian Medal
References and letters of recommendation available upon request.
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