Technical Support Engineer Resume Latest Template in Word Format Free Download -->

Technical Support Engineer Resume Latest Template in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Gracy Gauvin
gracy@theCTO.org                                              309 Peaslee Rd, Merrimack, NH 03001                          Mobile: 603-494-9876
SENIOR-LEVEL TECHNOLOGY LEADER
STRATEGY, DEVELOPMENT, PROJECT MANAGEMENT, & PROGRAM MANAGEMENT
PROFILE & VALUE:
Deep technical understanding – Consistent ability to translate business goals into strategic technology directions.
ROI Evangelist – Insists on and drives Return on Investment from all levels of company.
Business Process Expert – Ability to identify and optimize core business processes quickly.
Strong Cross Functional Motivational Leader – Uncanny ability to lead cross functional teams toward a common goal.  This includes internal and external resources at all levels.
Steady Hand in Critical Situations – Ability to manage crisis without panic and motivate others to do the same.
QUALIFICATIONS & EXPERTISE:
Visionary Strategic Leadership
Proven Technical Expertise in Multiple Disciplines
Project Management – PMP Certification (PMI PMBOK, EVMS, Risk Management)
Application Development Management
IT Operations Management
Experienced IT Leader with Business Acumen
Best practice leader (Scrum, Agile, CMMI, MOF, SDLC)
Compliance standards (PCI DSS, SOX, HIPAA)
Application Lifecycle Management (ALM)
Scrum Master



PROFESSIONAL EXPERIENCE
Raytheon Company, Billerica MA.                                                           Dec. 2009 to present
Project Management & Application Lifecycle Management Consultant
Working with Raytheon IDS (Integrated Defense Systems) management team to develop Application Lifecycle Management (ALM) programs to increase the quality and reliability of key SharePoint business intelligence, security, and other .NET applications supporting critical Department of Defense programs.  This includes establishing automated testing and release systems using the Microsoft Visual Studio Team System, Microsoft Team Foundation Server (TFS), and creation of key Software Quality Assurance programs.  This also included integration with Raytheon’s Agile Development Methodologies.  These key programs ensure compliance with Raytheon’s Earned Value Management System (EVMS) and Project and Program best practices. Lead efforts to establish Scrum and other Agile development methodologies, performing as Scrum Master on critical projects.  Managed a wide variety of IT projects across organizational boundaries within IDS and partner organizations.
GTI, Nashua NH                                                                                                                Feb. 1996 to Dec. 2009
Sr. Project Manager / Director of Professional Services
Lead technology executive of an Information Technology focused, business centered consulting firm (Microsoft Gold Certified Partner) that services clients of all industries and sizes.  Consistently recognized by Microsoft as a “go to” partner in the New England region for our specialty areas of Dynamics CRM, ERP and Managed Services offerings.  Managed large IT infrastructure and systems projects including deployments of Windows 2008, and Active Directory, Exchange, Dynamic CRM, and other critical systems.  Established GTI’s PMO (Project Management Office) to effectively manage our portfolio of projects, organizational process assets and lessons learned to capitalize on successful engagements.  Built and directed product and project teams in support of GTI’s clients and professional service engagements.
Vision Appraisal Tech                                                                                                    Aug. 1995 to Feb 1996
Project / Product Manager
Successfully developed, managed and marketed commercial tax assessment software for Town and City government tax assessment.  This included the rebuilding of an outdated legacy product and management of updated product releases.  Developed and deployed hi-level mission-critical applications using Progress versions 6, 7, and 8 Application Development Environment using Software Development Lifecycle (SDLC) methodologies.  Responsible for the development and successful commercial rollout of the company’s premier client-server tax analysis package serving local, city, and state governmental agencies.
Progress Software                                                                                                           Aug. 1994 to Aug. 1995
Technical Support Engineer
Provided mission critical technical support and design assistance to this development tools customers.  Also provided guidance and mentoring to junior staff to help reduce the tremendous turnover rate at this company.  Extensive experience in administering, developing, supporting and deploying Progress 4GL applications and databases.  Managed the Progress ODBC DataServer Beta program, ensuring that customer’s needs were met and all issues addressed leading to a successful roll out within budget.
Digital Equipment Corp.                                                                               Oct. 1988 to Aug. 1994
CAD Manager
While I held many positions throughout my tenure at this well recognized computer manufacturer my last position was that of CAD (Computer Aided Design) Manager for Digital’s premier semiconductor manufacturing facility.  Here I was responsible for department management and technical leadership as well as evangelizing the use of ISO9000 CAD processes throughout the organization.

Education

BS / Information Technologies
Capella University - Minneapolis, MN
2005
MBA - General Business Specialization
Capella University - Minneapolis, MN
2009
Project Management Professional (PMP)
Project Management Institute
2009
EVMS Level 2 Certified
Raytheon Company
2009
Professional Scrum Master (PSM)
Scrum.org
2011
Awarded Massachusetts Vocational Association Presidential Certificate of Accomplishment for Outstanding Performance and Excellent Craftsmanship
Professional Associations
PMI (Project Management Institute), PMI-NH Local Chapter
American Society for Training and Development (Member, NH Chapter)
SwANH (Software Association of New Hampshire)
Community Involvement
March 1994 – present        Nationally Registered EMT-Intermediate / Team Leader
Responsible for providing Emergency Medical Care and supervising volunteer EMS services for the Town of Merrimack (Merrimack Ambulance Rescue Service, approximately 25 volunteers).
September 2006 – present Boy Scouts of America Cub Scout Pack 424 Volunteer


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