Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
CERTIFICATIONS AND
LANGUAGES
Download Resume Format
SOFIA
GALARZA
sofia@hotmail.com
309 VERDUGO WAY,
UPLAND, CA (909) 767-1230
OBJECTIVE
To
obtain a meaningful and challenging position that enables me to learn and
utilize my knowledge in the Information Technology field and allows for
advancement.
EDUCATION
February,
2011 – February, 2011DyntekInc
Irvine, CA
Ø Citrix
Xendesktop4.0 – Completed
April
2011 – April 2011
GTC Systems IncSan Diego, CA
Ø VMWare
4.0 – Completed
Nov,
2009 – Nov, 2009 CCBOOTCAMP Henderson, NV
Ø Cisco
Certified Network AssociateCCNA -Completed
May, 2002 - June, 2007 Mt.
Sierra College
Monrovia, CA
Ø
B.S., Telecommunication Technology –
Completed
Ø CCNA
Certified – ID: CSCO11070898
Ø MCP
Certified XP Pro – ID: 3067074
Ø Bilingual
– English/Spanish
PROFESSIONAL
EXPERIENCE
June, 2010 –
Present
Inland Empire Health Plan San Bernardino,
CA
Ø Deployed VDI Citrix Xendesktop 4.0 for over
300 users and growing.
Ø Knowledge of Xenapp 4.0.
Ø Knowledge of Netscalers 5500, and 7500.
Ø Manage and maintain HP DL380 Servers.
Ø Manage and maintain VSphere environment ESX
4.1.
Ø Manage and maintain Desktop Delivery
Controller Servers.
Ø Manage and maintain Provisioning Servers
5.6 in addition to the SQL server.
Ø Managed Presentation server by creating
policies and defining restrictions.
Ø Manage and update Vdisks.
Ø Created and tested VDI environments for the
purpose of testing applications to ensure positive user acceptance.
Ø Monitor capacity of virtual environment by
ensuring we were not running out of memory or datastore.
Ø Managed and deployed Tricerat Profile
Manager.
Ø Documented and crossed trained users on how
to log in and log off from Citrix Xendesktop 4.0.
Ø Documented and crossed trained the helpdesk
on how use the Desktop Delivery Console and troubleshoot tips.
Ø Managed and deployed HP Thin Clients T5740s’.
Ø Troubleshoot image related issues such as
printer settings not defaulting.
Ø Perform add, move, and changes on a SIEMENS
HighPath 4000 PBX.
Ø Knowledge of Cisco CME.
Ø Knowledge of Cisco UCM.
Ø Knowledge of Cisco Unity Express.
April, 2010 –
June Mercury Insurance (Through
APEX) Brea, CADesktop
Technician
Ø Administer
Altiris Deployment Solution Software to re-imagenew/existing Desktops and IBM
Laptops with Windows XP Pro and Windows 7 Enterprise
Ø Administer
Altiris Deployment Solution Software to deploy software to desktops and IBM
laptops such as MS Office, and third party applications
Ø Administer
Active Directory to join computers to the Domainas well as deleting old
computers
Ø Manage
Altiris Server running Server 2003 by installing updates and restarting
services when Altiris does not respond
Ø Troubleshoot
Windows XP Pro and Windows 7Enterprise by resolving third party software
incompatibility issues and improve Desktop performance by adding more memory
when necessary
Ø Responsible
for completing projects in a timely manner and provide daily updates
Ø
Provide Desktop Support for their 4 Brea Buildings by
driving to sites and perform moves
Ø Troubleshoot WYSE Terminals by checking
network connectivity and/or replace terminals
Ø Repair and place machines both laptops
and desktops, and LaserJet printers
Ø Handle Break Fix duties by troubleshooting
third party software and MS Office
Ø Follow up on work
orders using Magic
Oct, 2007- Sept, 2009
UnitedHealth Group - Ovations Santa Ana, CA
Outbound Dialer
Supervisor
Ø Served
as SME to work as a liaison between IT Telecom and our Division to keep the
line of communication open and report any telecom and Dialer related issues.
Ø Managed
projects to improve Call Center efficiency such as implementing Blend; A
process where Avaya IP Agent and Avaya Dialer IP Soft phone interact with each
other to provide the most effective way of maintaining an agent productive.
Ø Recommended
new strategies to reduce cost, improve efficiency, and increase revenue such as
suggesting cross training all agents on product(s) supported, and utilizing
existing third party call center vendors to manage outbound calls.
Ø Implemented
outbound strategies such as best time to call members pertaining delinquency.
Ø Uploaded,
Downloaded, and purged Records.
Ø Created
Record Selections and Jobs.
Ø Responsible for troubleshooting desktop related
issues such as Avaya IP Agent, and Dialer IP Soft phone.
Ø Administered AVAYA Dialer PC4 by purging, uploading
files to the dialer, creating strategies, record selections, and jobs.
Ø Responsible for providing reporting on outbound
campaign status and agent status by creating pivot tables to provide data to
requestor.
Ø Answered and Resolved PC related issues over the
phone in a timely manner.
Ø Created training documents and trained management
and agents.
Ø Responsible for setting up PCs and phones for new hires.
Ø Manage a team of 3 staff members. Provide support
and address office and personal issues.
Ø Responsible for providing daily and weekly reports
to management by creating PowerPoint slides containing graphs and data on
weekly bases.
Ø Responsible for complying with DNC and OSHA
May, 2002–Oct, 2007 CSAA – AAA
Irvine, CA
Systems Engineer II
Ø Administered
HP ProLiant DL360 & 380 Servers 2003 OS by updating MS Updates, replacing
bad hard drives, and troubleshooting third party software
Ø Racked
Servers when ever needed
Ø Administered
DHCP Server by making sure IP Scope was not running out, creating new scopes,
updating MS Updates
Ø Administered
and maintained NICE Recording Systems at the server level as well as at the
desktop level by managing groups and creating user accounts, replacing and
storing tapes
Ø Troubleshot
Desktop related issues such as users reporting to be unable to log in to their
desktop, my duties were to make sure users were typing in their correct user id
or unlock their account using Active Directory. In addition, troubleshot
network related issues such as empty cubes not having an active data jack. My
duties were to trace the data jack and add a patch cable if one was not
installed
Ø Troubleshot
VPN related issues by showing users how to reset their passwords before
expiring in addition to installing and configuring the application
Ø Deployed
and set up Desktops for new hires
Ø Deployed
and configure VoIP phones by administrating an Avaya PBX using Avaya Site
Administration and an Avaya Modular Messaging and creating extensions along
with voicemail for new hires
Ø Installed
POTS, and Digital stations
Ø Experience
of Active Directory. Created user accounts as well as disabling accounts
Ø Followed
up with trouble tickets using Track It!
Skills and
experience
Ø Experience
with Cisco gear such Routers and Switches
Ø Experience
with Desktop Support
Ø Experience
managing HP Server running server 2000, and 2003
Ø Experience
of VMware 4.1
Ø Citrix
Xendesktop 4.0
Ø Knowledge of
Netscalers 5500, and 7500
Ø Knowledge of Cisco CME
Ø Knowledge of Cisco UCM
Ø Knowledge of Cisco Unity Express
Ø Experience
with Avaya Site Administrator
Ø Knowledge
of DNS
Ø Knowledge
of DHCP
Ø Knowledge
of AD
Ø Experience
with MS Office
Ø Experience
installing POTS and VOIP stations
Ø Cabling
experience, 110/66 blocks
Ø
Knowledge of
Altiris
Download Resume Format
.JPG)
0 comments:
Post a Comment