Systems Engineer Resume Format in Word Free Download

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Joy Wynn

20101 Providence Trail                                                                                             joy@gmail.com

Decatur, Georgia  30001                                                                                             404- 593-9876

 

OBJECTIVE:

To obtain an Information Technology position allowing me to utilize my computer experience while contributing leadership and knowledge to the technology industry.

General LAN / WAN Network / Systems Engineer          Network / Systems Technician Operating Systems Dos 2.0 to 7.1 Windows 3.1 / 9x / NT / 2000 / XP/7 Windows Server NT 3.51 / 4.0, 2000 MAC OS Novell 4x UNIX ( Solaris / HP – UX ) Linux Directory Services Microsoft Windows Active Directory Novell Directory Services (NDS)

Hardware Desktop PCs(Compaq, Dell, HP, IBM) Printers ( Cannon, Lexmark, HP ) Laptops ( Compaq, Dell, HP, Toshiba) Servers (Compaq, Dell, HP) Routers / Firewalls ( Cisco, McAfee) Switches / Hubs (Cisco, HP) Tape Backup Devices (Dell, HP) Upgrades and Maintenance Topologies, Protocols, Cabling 10Base-T, 100Base-TX/LX/SX, Ethernet (802.2, 802.3, II), IIS 4.0, FDDI, DHCP, DNS, FTP, HTTP, SMTP, SNMP, SSL, WINS, IPX / SPX, TCP/ IP, UDP, POP3, UTP, STP

Software MS Office Suite MS Visio MS Exchange Server 5.5 MS Windows Administration Tool MS Outlook Eudora Mail McAfee Antivirus Symantec Antivirus Corporate Symantec Ghost HP Jet Direct Arc Server Backup Exec Veritas Backup Exec McAfee Firewall

BASIC SKILLS

EDUCATION:

OmniTech Institute of Technology                                                                                       Decatur, GA

Alabama A&M University (2002-2004)                                                                                Normal, AL

  (Major: Computer Science)

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Joy  Wynn

PROFESSIONAL EXPERIENCE:

Computer Generated Solutions– June 2008 – September 2010                                        Atlanta, GA

(Contractor for IBM working on desktops, laptops, servers and printers)

REMOTE TECHNICAL SUPPORT

·         Provide hardware/software problem solving to customers.

·         Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

·         Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).

·         Configure software to connect to Internet application servers.

·         Provide training to clients in the use of system and applications as related to Internet.

·         Obtain general understanding of OS and application operations related to company offered services.

·         Identify and correct or advise, on operational issues in client computer systems.

Independent Consultant July 2007 – June 2008                                                              Atlanta, GA

·         Provide independent consulting and contract services for small businesses and residential clients.

·         Analyze and define business / automation needs and system requirements to provide tailored solutions.

·         Installed LANS in small business environments, ranging from 2 to 20 users.

·         Installed and configured desktops with Windows 2000 and Windows XP operating systems, providing connectivity via TCP/IP.

·         Setup Active Directory and DNS within a 2 server environment.

·         Provided custom built Pentium XXX machines for small businesses

·         Setup Wireless access with security using NetGEAR DSL routers, configuring them for DHCP and Internet connection Sharing.

·         Design, build, install, and maintain commercial / home computer and networking systems.

·         Pull data communications cabling for networking systems.

FedEx Corporation - October 2005 - January 2007                                                     Huntsville, AL

DRIVER

·         Load packages onto truck for delivery.

·         Drive truck on designated route.

·         Deliver packages to clients.

Cingular Wireless - February 2006 - August 2006                                                       Huntsville, AL

CUSTOMER SERVICE REPRESENTATIVE

·         Answer telephone when customers call.

·         Assist customers with concerns about their wireless telephone.

·         Assist customers with problems with their payments.

References available upon request

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