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Career Highlights:
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Gloria Morrow
309 Santa Rosa Court,
Manassas, VA 20001
Home: (703) 349-1230, Cell: (301) 580-9876
Email: gloria.morrow@gmail.com
Home: (703) 349-1230, Cell: (301) 580-9876
Email: gloria.morrow@gmail.com
Career Highlights:
- As the eLearning Management System (eLMS) Technical
lead at the Federal Aviation Administration, I applied my leadership skills to
successfully complete a Learning Management System (LMS) upgrade from
Plateau version 5.8 SP3 to Plateau version 6.3.6
- My technical
duties at the Federal Aviation Administration included managing the
eLearning Management System (eLMS) Help Desk in
- With
experience creating effective partnerships, I was able to facilitate
communication and technology awareness by introducing the FAA SkillSoft
Program Manager to the USDA AgLearn Team to gain knowledge and best
practices and to effectively market the FAA’s current eLearning assets
- As the USDA Content
Manager, I represented the Agency at the Section 508 Coordinator’s
Conference in November 2009 and 2010 and assisted in the establishment and
implementation of department-wide policies for accessibility
- In 2009 as a Learning
System Administrator, I was a member of the Adayana Team that received the
Gold Excellence in LMS Award for the prestigious
2009 Learning in Practice Awards, sponsored by Chief Learning
Officer magazine for it’s successful rollout of the U.S.
Department of Agriculture (USDA)’s Learning Management System (LMS)
AgLearn
Employment
History:
Management
& Program Analyst, FV-I 03/11 — 01/12
Employer:U.S.
800 Independence Ave SW , Washington DC , 20591
Supervisor: Isa Campbell, Deputy Chief Learning Officer, Office of Corporate Learning AHD-200
Employer:
Supervisor: Isa Campbell, Deputy Chief Learning Officer, Office of Corporate Learning AHD-200
- Served as the
eLMS Technical Lead, providing technical expertise to the eLMS Program
Manager, Line of Business (LOB) Primary Leads, 5 separate LOB Help Desks
and 8 Staff Offices
- Worked with the eLMS
program manager to support day-to-day eLMS system operations and
administration
- Oversaw the creation and
maintenance of standard operating procedures, the creation of technical
documents related to system design and function, and policies related to
eLMS
- Coordinated with FAA
organizations that required instructional design support, including
gathering requirements, assisting with solutions, and providing guidance
on the development of online training
- Identified common issues
and developed job aids, SOPs, LOB Help Desk scripts, and other resource
materials to mitigate issues
- Managed and held weekly
meetings with the eLMS Help Desk
- Created messages informing
eLMS administrators, users, and stakeholders of any system outages or
issues
- Developed communications
for various client management teams, LOB IT Help Desks and the eLMS Help
Desk regarding eLMS system changes, minimum PC requirements, and technical
issues that could cause an increase in calls
- Collaborated with the
Department of Transportation eAUTH team to identify issues, solutions,
and establish an escalation plan
- Managing the Learning
Services Lotus Notes mailbox and maintained several SharePoint sites
- Developed performance
support documentation (fact sheets, checklists)
- Consulted with customers
to determine the best eLMS solutions to resolve business issues
- Served as the FAA
Representative to the Government Plateau Users Group (GPUG) and
Enhancement workgroup
- Served as
Chair of the eLearning Technical Advisory Group (eLTAG) and monitored
eLearning Community of Practice (LCOP) activities
- Created a FY12 meeting schedule
for the eLearning Technical Advisory Group (eLTAG) and held conference
calls once a month
- Updated eLTAG
documentation (Content Integration Guide, Technical Specifications Guide)
to align with Plateau version 6.3.6
- Served as the FAA
Representative to the Federal e-Learning Collaboration Laboratory
(Fed-CEL)
- Managed the Course
Avenue Content Player Skin workgroup
- Launched the evaluation
and procurement process for content development software
·
Served as the eLREP for HR as well as the small
offices and other lines of business (SO/OL)
o Managed the content integration
process for SO/OL
o Provided guidance to HR and other
offices about online content requirements
o Loaded online content in the eLMS Staging
and Production environments
o Tested online content for HR and
other small offices for functionality an Section 508 compliance
o Worked with the AHD Mandatory
Training Coordinator to develop a standard process for the intake of mandatory
training
o Coordinated mandatory training
submissions with the Learning and Development Council Workgroup.
o Communicated with AHR managers to
raise awareness about the Corporate Learning Systems team and eLMS PL1 can
support AHR employees and managers with professional learning and development.
·
Review and disposition of eLMS-related ideas in
IdeaHub
o Developed a standard process for
searching and responding to eLMS-related ideas in IdeaHub.
o Reviewed and refined process with the
AHR IdeaHub point of contact
o Presented list of ideas and
disposition/status to FAA Stakeholders
o
Reported on
trending ideas and ideas of interest/concern to the appropriate Office of
Corporate Learning AHD-200 staff member for response and/or next steps
Learning
Management Systems Administrator, Content Manager 8/07 — 03/11
Employer: Adayana
7389 Lee Highway , Falls Church , VA 22042
Contract for theU.S.
Employer: Adayana
Contract for the
Supervisor: Dwayne
Cotti
·
AgLearn System Administrator
o
Investigated,
resolved and documented administrator and user access issues
o
Coordinated
with Agency Leads to provide program support, information and documentation on
available online content
o
Processed
trouble tickets related to user access, content issues and administrator roles
and access
o
Investigated,
confirmed and reported system problems to management
o
Assisted
with the planning of the annual AgLearn Strategic Workshop for Agency
Administrators
·
AgLearn Content Manager
o
Estimated
level of effort for new content requests
o
Loaded new
mission specific content into the Staging and Production environments
o
Tested
content for functionality, usability and Section 508 compliance
o
Documented
all issues (if any) found during the testing process and reported results to appropriate
stakeholders
o
Facilitated
and coordinated meetings with the Agencies, vendors, Team AgLearn and the USDA Target
Center
o
Investigated
and corrected content errors reported by users
o
Updated and
maintained the USDA Content Integration Guide
o
Created and
maintained the Agency Initiated Content Integration Guide
§ Designed the Agency Initiated Content Integration
process that will be used by content owners to load and test their own mission
specific content in the AgLearn Staging environment
§ Identified the required and optional software
needed to load and test their own mission specific content in the AgLearn
Staging environment
§ Developed job aids detailing step by
step instructions on how to load SCORM content into the AgLearn Staging
environment
o
Communicated
daily with agency lead administrators to provide up to date status reports on their
mission specific content
o
Collaborated
with team members and USDA stakeholders to establish and implement a service
level agreement (SLA) between the USDA’s AgLearn Program Office and the USDA Target
Center
o
Identified
and established Section 508 requirements that were included in the USDA’s
Request for Information (RFI) for an eLearning solution that builds 508
compliance into the content during the development process
o
Guided the
AgLearn leads to sources of education and stayed abreast of Section 508 changes
by monitoring various websites for new guidance and training opportunities
o
Represented
Team AgLearn at the USDA 508 Coordinator's meetings which established Section
508 policies and solutions for the Department
o
Attended
the 2009 and 2010 Section 508 Coordinator’s Conference in Gettysburg , PA.
o
Participated
on a panel compromised of industry leaders in online content that discussed the
creation of accessible content, methodologies for testing content, and the
differences between functional and usable online content
HR
Information Systems Administrator, 05/05 — 08/07
Employer: FYI – For Your Information, Inc.
11785 Beltsville Drive Suite 120 ,
Beltsville , MD ,
20705
Supervisor: Richard Kaiser
Employer: FYI – For Your Information, Inc.
Supervisor: Richard Kaiser
·
Mission Critical Skills & Management Skills
Inventory
- Plateau’s MCO/Leadership
Assessment Module
§
Helped develop
analytics for DOL’s Mission Critical & Leadership Assessments
§
Created mission
critical occupation models in Plateau; including over 170 competencies and
developmental indicators
§
Created the
assessment survey and processes for the Mission Critical Occupation and
Management models
§
Loaded and
performed quality acceptance testing in DOL’s staging and Production
environments
§
Developed and
implemented the training plan created specifically for the Management Skills
Inventory
- Online Training
§
Reviewed the Statement
of Work & the Solution Design Document for DOL’s newly acquired LMS,
Learning Link
§
Established and
implemented the project plan for loading common needs training into DOL’s new
LMS
·
Management Development Program – Assistant Program
Manager
o
Planned and operated the departmental Management Development
Program
o Tracked program requirements for each
participant to determined the completion of the program requirements
o Updated, tracked, and provided
reports on all course evaluations
o Updated and tracked supervisor and
COOP (Continuity of Operations Plan) information
o Retained master copies of all reports
and other documentation for reference purposes
o
Responsible for
preliminary review and approval of DOL management interns long range plans
o
Monitored the
progress of the DOL management interns and provided reports on their progress
to the appropriate DOL stakeholders
o
Set up statistical
tables to identify deliverables and validate information provided by interns
o
Coordinated with
agency points of contact and provided program support, information, and
documentation
o
Reviewed vendor
proposals and helped draft statement of work for core training services
o
Reviewed invoices
from vendors for accuracy
Languages:
- Fluent in
both English and Spanish
Education and Training:
·
Diploma, Suitland High School for the Visual and
Performing Arts
·
48 credits completed toward a Bachelor of Fine Arts
Degree at the University of Maryland, College Park
·
Attended Strategic
Thinking taught by Management Concepts, Oct 2003
·
Attended Myers-Briggs
Type Indicator taught by Hile Rutledge, Apr 2007
·
System Administrator Training for Plateau (LMS for
DOL, USDA, FAA), May 2007-January 2012
- Attended the
Section 508 Coordinator’s Conference, November 2009 and 2010
Certifications:
- WebEx
Certified
- Plateau
Certified version 5.8 and 6.3.6
- Adobe Connect
Certified
Volunteer Experience:
- Prince
William County Coles District Representative, Solid Waste Citizen Advisory
Group
- Coles
Elementary School PTA
- Gaila Woods
Home Owners Association President
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