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Kayla Thomas                                                                               Email: kayla.thomas@live.com

Columbia, South Carolina                                                                                         Phone: (864) 992-9876

Summary:

Results-oriented professional with a proven ability to overcome challenges and a passion for excellence, superior oral and written communication skills, exceptional analytical and problem-solving skills, ability to comfortably and clearly articulate technical information in a non-technical manner, ability to write logical and comprehensible procedures and forms, communicate effectively to all levels of management and staff, demonstrated capability to work with little management oversight, extensive knowledge of industry best practices for systems security and implementation practices in a mixed network environment and detailed knowledge of Microsoft systems.

Profile:

·         14 years of progressive information security experience and a track record of superior results

·         Engineered and led project for BIOS password and boot device restriction implementation

·         Engineered and implemented robust Windows file security control structure according to Microsoft best practices

·         Engineered and deployed region-wide system upgrade for over 100 workstations that combined an OS upgrade from Windows 2000 to Windows XP

·         Deployed BlackBerry Smart Card Readers to 250 handheld devices in accordance with new DoD policy

·         Developed system documentation and established guidelines and basic procedures for USAFCENT NCC

·         Developed and deployed system images using industry standard software of Ghost, Altiris and others

·         Implemented remote communication solutions using Tandberg, Citrix MetaFrame, Cisco VPN and others

·         Implemented remote system management support using Altiris, Tivoli, Microsoft RDC and others

·         Coordinated Microsoft Exchange migration from 2003 to 2010 for over 2,500 accounts

Areas of Expertise:

·   Security Architecture and Design

·   Change Control Management

·   Vulnerability Assessment

·   Host-based Intrusion Prevention

·   Staff scheduling, payroll and counseling

·   IT Governance and Risk Management

·   Access Control implementation

·   Windows Enterprise environment

·   BlackBerry Enterprise Server

·   Defense-in-depth Security

·   Business Continuity and Disaster Recovery Planning

Education:

BS in Computer Studies; University of Maryland University College

Certification:

Microsoft MCT, MCP, MCDST, MCSA/MCSE: Security, MCTS: Microsoft Forefront Client and Server, Configuration; MCITP: Enterprise Administrator, Virtualization Administrator,  Enterprise Desktop Administrator, Database Administrator 2008, Messaging Administrator on Exchange 2010	(ISC)² CISSP	W3C Certified HTML Developer
	ISACA CISA	VMWare VSP 5, VTSP 5
	EC-Council Licensed Penetration Tester (L|PT) Certified Security Analyst (E|CSA) Certified Ethical Hacker (C|EH)	CompTIA A+ IT Technician, Security+

Training: Good Manufacturing Practices, Statistical Process Control, Anti Terrorism Level 1 Awareness Training, DoD Information Assurance Awareness, Basic Inter-cultural Relations.

Experience:

Consultant, Information Assurance Analyst                                                                                   02/2009 – Current

InfoReliance, Shaw Air Force Base, South Carolina

·         Provided daily operational support for AFCENT Network Communications Center (NCC) supporting over 1,200 users including systems administration and information assurance.

·         Developed complex security engineering designs using Microsoft Group Policy Objects (GPO) and Active Directory Security Groups to implement information assurance control in an enterprise environment.

·         Provided BlackBerry Enterprise Server (BES) administration and support for over 250 users local and overseas including deployment and support for the smart card reader and DISA STIG compliance.

·         Planned, developed, implemented, maintained, and enhanced policies and procedures to protect the confidentiality, integrity, and availability of information in accordance with DoD 8570.01-M requirements.

·         Coordinated risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs and take a lead role in responding to external reviews and audits by DoD oversight groups.

·         Performed intrusion prevention monitoring and antivirus administration through McAfee ePolicy Orchestrator including the data loss prevention module used to enforce classified system data retention.

·         Provided incident and violation response management of suspected instances of data spills, and network penetrations on classified and unclassified information systems.

·         Enforced change management control through an incident escalation matrix with emphasis on service delivery metrics using BMC Remedy ticket system.

·         Developed and maintained documentation templates and manuals to ensure repeatable methods for documentation creation and management and to ensure system support personnel receive/maintain mandated cyber security awareness and training.

Systems Administrator                                                                                                                      11/2009 – 01/2010

SCIT, Greenwood, South Carolina

·         Provided daily support for over 15 area clients using Microsoft Windows servers and workstations.

·         Managed and supported IT support as a service to clients including daily use of Cisco VPN client and remote monitoring tools.

·         Developed and maintained business continuity and disaster recovery planning documentation, security and inventory auditing and software and security patch deployment validation.

·         Performed highly complex product evaluations, recommended and implemented products/services for network security.

·         Validated and tested complex security architecture and design solutions to produce detailed engineering specifications with recommended vendor technologies including Barracuda, Websense and other industry leading intrusion prevention systems.

·         Integrated and maintained telephone systems using SIP technology and network PBX systems.

·         Managed staff of three including scheduling, payroll, performance counseling, training and vacation approval.

Systems Administrator                                                                                                                      04/2009 – 11/2009

C4 Planning Solutions, Yokosuka Naval Base, Japan

·         Provided mixed Tier-II/III support for Navy ONE-NET including systems administration for one remote site.

·         Performed routine network vulnerability scans with Retina software in conjunction with EMS for tracking and manual remediation utilizing batch scripts when necessary.

·         Managed workstation and server image deployment with Altiris Deployment Console and deployed system software packages with Tivoli Desktop Management.

·         Performed specialized tasks including PDS deactivation for a network health assessment and Tandberg VTC installation and configuration for VIP staff.

·         Coordinated with regional office for issue escalation and resolution through BMC Remedy ticket system with emphasis on service delivery metrics.

Systems Engineer                                                                                                                                03/2008 – 03/2009

Natixis Capital Investment Bank, Tokyo, Japan

·         Provided mixed Tier-II/III direct, real-time support to trading floor, middle and back offices at local branch and Tier-III support for other sites in Asia-Pacific region.

·         Evaluated engineering and integration initiatives and provided complex technical support to assess security policies, standards and guidelines for a Windows enterprise environment including an updated and robust Windows files security control structure, streamlined management of Active Directory accounts and security groups, security patch management using SMS packages and WSUS for deployment and synchronization and versatile and efficient login scripts using Kix and VBScript.

·         Established standard process control documentation for Windows server installation and deployment, physical inventory procedures, software and security patch deployment and validation and hardware upgrade deployment to ensure successful system support and deployment of resources in a timely manner.

·         Utilized change control management for system-wide changes and planned upgrades to enterprise processes using custom-designed service management software.

Systems Administrator                                                                                                                      01/2006 – 11/2007

DoD Dependant School Pacific, Yokota Air Base, Japan

·         Provided mixed Tier-I/II support to local staff of over 50 including systems administration of Microsoft Windows servers, Cisco network equipment and Blue Coat appliances.

·         Managed Active Directory accounts and security groups; created and implemented Group Policy Object templates; deployed and maintained Kix and VBScript login scripts.

·         Coordinated Microsoft Exchange migration project from 5.5 to 2003 for over 50 accounts.

·         Performed system maintenance routines with Veritas system backup, Symantec antivirus scanning, and network account maintenance with Active Directory.

·         Maintained operating system and security patch management using Altiris Deployment Console and WSUS for deployment and synchronization.

·         Enforced change management control through an issue escalation matrix through the regional office with Altiris ticket system to maintain deliverables and service metrics.

Systems Administrator                                                                                                                      03/2003 – 12/2005

University of Maryland University College Asia, Yokota Air Base, Japan

·         Provided exclusive support to the Japan area including eight remote sites across the islands of Honshu and Kyushu ensuring network connectivity and proper operation of network devices.

·         Engineered and deployed region-wide system upgrade for over 100 workstations that combined an OS upgrade from Windows 2000 to Windows XP using Norton Ghost.

·         Developed standard system software with custom security templates using Group Policy Objects and Windows registry modifications to harden and protect the baseline system.

·         Developed and maintained system maintenance scheduling for Symantec antivirus definition updates, Windows operating system critical patches and other software security patches.

·         Managed and supervised staff of 10 Lab Technicians including: scheduling, payroll, performance counseling, training and vacation approval.

Desktop Support Technician                                                                                                              06/1998 – 06/2002

SimplePC, Greenwood, South Carolina

·         Daily support for over 20 area clients using Microsoft Windows servers and workstations. Provided on-site and carry-in service including installation, configuration and troubleshooting of Microsoft Windows workstations, servers, and home PC systems.

·         Managed Active Directory accounts and security groups, network and file security using Active Directory and Microsoft Management Console tools.

·         Provided application support for MS Office, Adobe Acrobat, Citrix WinFrame Client and other software.

·         Provided end-user support on the proper use and operation of Microsoft Windows, peripherals, and software to non-technical staff and home users.

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