Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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SARA BERGEN
309 Chinotto Circle, Corona, CA 92001 949.257.9876 Sara_Bergen@Yahoo.com
Certifications
A+, 2004
Toshiba, 2004
HP Printers, 2005
Dell, 2012
MCP 70-680, in progress
Key Skills
Microsoft OS/MAC OSx Troubleshooting
Network Troubleshooting
Virus and Spyware Removal
Break/Fix of Desktops and Laptops
Networked Printer Installation and
Troubleshooting
System Integration Planning
Emerging Technology Evaluation and Rollout
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Desktop and
Network Support Professional with 12 years experience in a large enterprise
environment, performing all levels of hardware and software support.
Effective troubleshooter with expertise in a wide range of technologies. Excellent
organizational skills and ability to quickly prioritize workload severity. Proven
success managing and implementing a wide range of technical projects to meet
business needs.
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IT Experience
Fidelity Information Services, Brea, CA Systems Administrator
Nov 2011- Current
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Desktop support in an XP environment,
Avaya VOIP phones.
Applied Computer Solutions, Huntington Beach, CA Systems Administrator
Jan 2011- Nov
2011
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Desktop Support in a Windows
7 / MAC OS environment, iPhone/iPad mobile devices in an office of 200,
including Executive support.
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Administration of Exchange
2007 and Active Directory accounts.
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Responsible for
Adds/Moves/Changes of phone systems in a Nortel PBX/Call Pilot system.
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Deploy updates, service packs
and hot fixes using Windows SUS and Group Policies.
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User rights and permission,
disabling and enabling accounts, file and folder permissions and configuring
security templates.
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Administrative tasks for
Director of IT to include mobile device account management, asset evaluation
and procurement, licensing requests and management.
Ambrosi Law Offices, Orange, CA IT Consultant
2005- 2010
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Desktop/laptop, network,
printer and handheld device support. Provide vendor management for software
licensing, hardware, and asset procurement.
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Sprint/Nextel, Irvine, CA
1999 - 2009
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Desktop / Network
Support
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Provide support of Microsoft
products ( Office, Exchange, XP, Vista, Windows 7), computing hardware to
include laptops/desktops/networked printers, Point of Sale peripherals, ATM
systems, networking hardware and cabling, VoIP, VPN, Wi-Fi thru a ticketing
system.
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Responsible
for 6 Business Offices and 17 Sprint Retail locations, approximately 500
desktops and laptops, while maintaining one of the highest customer
satisfaction ratings within the Southern California team over a 4 year
period.
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Member of the Technology
Planning Committee, formed to evaluate emerging technologies to be approved
for the corporate environment. Included new laptop and desktop models,
monitors, printers, handheld devices.
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Available for Full-Time & Contract
Assignments
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