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Maya Rivera
309 Goshawk Place¨ Riverview FL 33001¨ (813) 404-1230¨ maya@gmail.com
______________________________________________________________
Summary of Qualifications
¨MS SQL Server 6.5/7/2000/2005/2008-Administration
and development
¨ASP.NET Development ¨Data warehousing using
snowflake schema with terabytes of data ¨C# ¨PL/SQL ¨IIS 4/5/6/7 -
Administration ¨Linux - Administration
¨Solaris 8/9 - Administration
¨Windows 2003 Active
Directory Domain - Administration ¨ Windows 2008 Server Administration ¨Informatica 7¨Exchange 2000 -
Administration ¨Apache - Administration¨ASP - Development ¨Oracle 10i, 11g Development¨Stored Procedures¨Crystal Reports 11¨SSIS¨ Sharepoint
_____________________________________________________________
EXPERIENCE:
Price
Waterhouse Coopers, Tampa, FL Nov 2008–Present
Global Support Integration
Manger
¨
Provided 24/7 level
4 remote support for 140 territories installing and maintaining custom auditing
software built in house by PwC.
¨
Required to
travel to various locations around the globe to assist during implementation of
the auditing software.
¨
Trained and
presented the different functionalities to the global technical leads. The software platforms used during the
training were MS SQL 2008, Oracle 11g, Lotus Notes 8.5.1, Windows 2003/2008,
and IIS6/7.
¨
Managed over 150
MS SQL 2008 Servers. This includes day
to day maintenance of backups and restores, dropping and reloading indexes,
bulk inserting data via SSIS packages.
¨
Responsible for
maintaining and deploying over 40 development, testing, staging and production
environments for the PwC auditing servers.
¨
Created numerous
SQL side hot fixes and data fixes.
¨
Developed web
based binary extraction tool to retrieve filestream data from SQL.
¨
Aided in testing
pre-release and release candidate PwC auditing software during major version
releases.
¨
Maintained and
administered the Sharepoint websites for various teams.
¨
Wrote many
stored procedures to help monitor for data conditions in the database.
¨
Created a .NET
solution to gather .dll version information from the different servers.
¨
Designed
database to store the dll version information the data was stored normalized
tables and displayed on internal website.
¨
Analyzed
existing queries and added indexes where needed.
¨
Wrote many investigative
queries looking for errors in data.
VERIZON, Partner Solutions, Tampa, FL 1996– Nov 2008
SQL DBA/ Developer
¨
Created sales
and revenue communication database, used for business sales representatives to
look for prospective clients and log information.
¨
Coded sales and
revenue web pages, used to interface the data to the business sales
representatives.
¨
Designed dim and
fact tables used to insert records from mainframe data.
¨
Provided 24 hour
support for production data loads.
¨
IIS version
5 to IIS version 6 migration, move all
.NET applications to new servers with minimal to no impact to clients.
¨
Generate FCC
audit reports from flat files and import into the database.
¨
Developed and
supported oracle queries used in web pages and Informatica processes.
¨
Tuned TSQL
queries used in data warehouse environment.
¨
Supported
various web pages used by Verizon for client and associate metrics, using
traditional ASP, and .NET.
¨
Administered all
.NET code drops moved from staging environment to production environment.
¨
Provided
debugging help with existing .NET applications along with the developers to
ensure a fast fix response for the clients.
¨
Generated and
maintained processes for data integrity in the data warehouse. Adjusted partition tables as needed for
speedy queries.
¨
Created and
continued in house reporting services for call centers, sales associates and
director level reporting
¨
Gave 3rd level
support for SQL Server databases to remote sites/Windows 2003 servers
¨
Assisted in ASP
web page development for remote sites
¨
MSSQL DBA
Sr. Systems Administrator / Developer
¨ Established Project Plan for migrating users off of
Exchange 5.5 to Exchange 2000
¨ Led the migration of a multitude of web sites and web
servers from Windows NT 4.0 IIS 4.0 to Windows 2000 IIS 5.0
¨ Managed all production moves of ASP applications.
¨ 4th level support for web servers running NT 4.0,
2000, and SUN OS in a 24 X 7 environment
¨ Daily maintenance and monitoring of web servers and
security
¨ Established a SMS 2.0 Server to help deploy software
packages to Domain Users. This also gave
us remote control capabilities as well as some reporting on Domain Servers and
Workstations
¨ Administered an Aelita Reporting Server, which
collected Event logs from the NT web-hosting servers and stored the information
in a SQL Server backend.
¨ Administered 12 SQL servers running 6.5, 7.0, and
2000, for internal and external Web Customers
¨ Point of contact for purchasing SSL certificates for
secured sites and applications.
¨ Established Project plan to upgrade Servers to Windows
2000. This included testing software,
working with developers to ensure overall stability and establish a new
architectural design
¨ Designed and created an internal website in ASP for
New User and Term Users Request. This
enabled the Admin team to have all the information needed to create or
terminate a new user
¨ Designed and created an internal website in ASP for
the team to report On-Call events and a Weekly Report Summary. The Website has
a SQL backend where all the data is stored for retrieval. By having the Weekly Report Summary the team
members could print out their weekly report summaries and have them available
for End of Year Performance Evaluations.
The On-Call Website served as a means for the Operations Manager to pull
a report for the pay period to send in to payroll so that the right amount of
On-Call Pay to be determined and sent in
¨ Designed and created an internal website in ASP for
Employee Vacation Time
¨ MSSQL DBA
Sr. Systems Administrator
¨ Implemented project plan to upgrade Servers to Windows
2000. This included testing software,
working with developers to ensure overall stability and establish a new
architectural design
¨ Performed server maintenance and server hardware
repairs
¨ Migrated E-commerce web server from McIntosh platform
to Windows 2000 platform
Systems Administrator
¨ Provided voice-level support on ACD and VRU and ASPECT
systems.
¨ Maintained the support for CTI connectivity to the
Siebel Desktops.
¨ Provided Support on the Rockwell Spectrum.
¨ Supervised migration of several hundred workstations
from Windows 95 to Windows NT conversion.
¨ Lead analyst on creating workstations configuration
with all the necessary software and hardware for production.
¨ NT Domain administration such as: users, groups,
computers, NTFS permissions, shares, and backups.
¨ Led and directed our group to management and our
junior-level analysts
¨ Extensive experience setting up and supporting NT 4.0
Servers and Workstations.
¨ Acted as the technical liaison between Compaq and
PrimeCo on workstation issues.
¨ Run SMS queries and remotely administer PCs via remote
utilities.
¨ Administered mail files on Lotus Notes mail servers.
¨ Responsible for maintaining Security Server with
Winpak Software. Among these duties were
to control the entry for different areas of the building, manage access badges,
and control the time zones on the server itself.
¨ Carried out standardization projects in two different
call centers including “desktop standardization” and “email anywhere”
standardization for the two sites.
EDUCATION:
1996–1998 University of South
Florida Tampa , FL
SKILLS: Bilingual:
English and Spanish, written and verbal (Fluent), Strong writing and
Managerial skills
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