Sofia Clendon
- PC proficient in Microsoft Outlook, Word, Excel and Power Point, People Soft, MS Project, Workbench, SQL, Visio, Lotus Notes
- Customer relations expertise internally and externally
- Strong ability to maintain confidentiality at all times
- Excellent written and oral communication skills, strong organizational and management abilities
- Self starter, detail oriented, capable of working with no supervision
- Excellent ability to manage multiple
tasks and effectively tend to details at all times
- Create and
maintain weekly Retail Fixed Assets Management reporting
- Maintain
workstation audit reporting
- Maintain
asset review for budgeting
- Managed day to day operations
with two subordinates responsible for technical problem solving
- Worked on User Acceptance Testing
for PCI Credit Card Encryption
- Analyzed reporting needs of
clients migrating from older SQL 2000 database to newer SQL2005 database
- Research issues related to
received third party data
- Created, maintained &
reported monthly operations to Executive Team
- Liaisons to key IT departments in
the BCD organization
- DBA Team to support 15 databases
- Product Development Team to
support 9 web servers
- Infrastructure Team to support
over 100 virtual machines
- Liaison to TRX third party
application vendor
- Support Specialist responsible
for creating and maintaining departmental documentation
- Project Leader responsible for
importing and problem solving data issues related to all special projects
- Created & performed test
applications needed to maintain expanded operations for the company
- Desktop and printer support for
CDS employees in Columbus office
- Support Desk Analyst responsible
for retrieving all incoming support desk tickets
- Created database needed to
forward problems to appropriate persons or departments
- Responsible for WebMan
application - adding new users and continued
training to internal & external staff
- Senior Adhoc Technician responsible
for creation and maintenance of reports requested by customers
- Responsible for maintaining
Travel/WebMan and Quality Man applications
·
M.I.S.
Team Coordinator responsible for verifying & editing system data for
accuracy & required elements
·
Reconciled
month end reports prior to management review
·
Responded
to all internal and external clients in a timely manner
·
Provided
feedback to appropriate personnel with continued improvement procedures
·
Assisted
M.I.S. Manager in daily operations with department edits & problem
resolution as needed
·
Generated
ad-hoc reports keeping clients & management abreast of any & all
changes
- Project Administrator
for the American Electric Power’s (AEP) Year 2000 Project
- Responsibilities
included administrative support to the project
- Created
& maintained weekly & monthly management reports
- Reconciled
& maintained hardcopy invoices and repository information
- Set up new
contractors and maintained subcontractors on AEP’s systems
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