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Nataly Jelken
           
Tulsa, OK  74001
Ph. (918) 641- 1230 or (918) 408- 9876
NatalyJelken@Hotmail.com 

Seeking an Analytics, Business Development, Client Relations, Consulting or Managerial position

PROFESSIONAL SUMMARY

Experienced Analytics, Quality Control and Client Relations professional with demonstrated ability to produce bottom line and intrinsic results with over 20 years of experience. Areas of expertise include data analysis, process development, software development, business development, inventory control, client relations and market share growth along with team building and supervisory experience.

CAREER HIGHLIGHTS AND ACCOMPLISHMENTS



The Snow Cone Factory, Tulsa Oklahoma
Manager/Supervisor, 2011 – Present

     -  Leader in the start up process and managed the daily operations of a snow cone making establishment
     -  Hiring employees, operational training and also to Health Dept. guidelines, and staff scheduling and development
     -  Conducted staff reviews and assigned disciplinary action as necessary for the snow cone staff
     -  Purchasing supplies and doing inventory analysis to ensure we have enough supplies for daily operations
     -  Cash Management handling and reconciliation of daily sales totals and analysis of sales trends

     -  Researching best pricing strategy and the development of promotional sales campaigns and signage

     -  Established Social Media presence and marketing efforts

 


Avis/Budget Car Rental, Tulsa Oklahoma

Traffic Analyst III, 2004 - 2010

- Analyzed call center trends including call volume and patterns, staff productivity, and resource allocation to optimize overall business unit effectiveness resulting in monthly savings in the ten’s of thousands of dollars
- Overcame situations that demanded stepping back and adjusting my thinking to determine the circumstances and then necessitating an action plan
- Served as a decision maker in managing the call routing and staffing levels for 12 departments spread over 5 different site locations while meeting budgetary standards as established by management
- Established benchmarks in performance to assist in the decision making process
- Participated in the development of cross business unit functionality when appropriate or necessary
- Reporting with analysis regarding factors or outcomes that affected the operational effectiveness associated
to a particular department’s performance


The Scotts Companies, Tulsa Oklahoma

Merchandising Representative, 2004


- Developed professional relationships with store personnel and negotiated with store management which led to an increased desire by the store to establish better market visibility for products
- Established and conveyed product knowledge with customers and store personnel to assist in buying decisions and to increase brand awareness and urgency to purchase
- Performed inventory of product supply and notified store personnel of ordering needs
- Constructed store displays and organized products in accordance with plan-o-gram merchandising method for product marketing


 

Nathan Jelken_Analyst, Professional resume, page 2

 


Tupperware Incorporated, Tulsa Oklahoma

Business Development Specialist, 2003


- Operated as a member of a sales team plan for marketing and supporting the company’s products
- Developed personal business unit creating sales and repeat customer base for referral clients
- Established product knowledge and exhibited knowledge when called upon
- Arranged appointments and assisted customers in planning in-home sales demonstration parties and led sales presentation of products to achieve monthly sales volume expectations
- Responsible for placement of orders, handled receipts of payments, and followed-up on product delivery


Mission Airlines, Tulsa Oklahoma

Developmental Planning Expert, 2001 - 2002


- Materialized and finalized the business plan from inception for new regional airline
- Calculated cost analysis and breakeven analysis to determine airline seat pricing
- Finding and negotiating with Venture Capital resources to obtain the needed startup funding
- Negotiating lease options and pricing with vendors, suppliers and airport authorities
- Developing the monthly operating budget based on revenue and expense projections
- Initiated and partially completed the process of incorporation and governmental adherence


Tax and Accounting Software Corp, Tulsa Oklahoma

Q/A, Software Development Specialist, 1991 - 2001


- Using skilled analysis, saved $10’s of thousands of dollars annually because of testing contributions finding software problems thus reducing the number of program updates and delays
- Identified software enhancements and accurately interpreted and processed customer requests to determine modification and design changes and their feasibility within time and cost restraints
- Required to stay current with IRS tax law changes that demanded independent study
- Project Manager for the development and testing on four of the Utility programs in the total tax package
- Worked with managers and team members to establish software standards and testing guidelines
- Position necessitated the need to set software testing goals and deadlines and to measure the results and to constantly assess the progress of the development process
- Documented software problems, testing plans, software enhancements, and training materials
- Extensive contact with users to bring resolution to unresolved client/user software problems
- Served as a 'go to' person mentoring and coaching the staff on program specific support related items
- Operated as a customer service/sales representative and discussed new and renewal sales pricing information with users and made in-house telephone sales to prospective users

EDUCATION

BS in Business Management (including 21 hours of accounting)

Oral Roberts University, Tulsa, OK


SOFTWARE EXPERIENCE

MS Office Suite including Word, Excel, PowerPoint, Access and Outlook
EasyAcct Business Systems Accounting Software



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