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JOY WALKER 309 N Windomere Ave Dallas, TX 75001 469-951-9876 Joy@dcccd.edu

EXECUTIVE SUMMARY

Results-oriented Information Technology professional with a wide range of experience in Legacy systems applications and current development environments. Ability to work in cross-platform environments, develop and implement applications and communicate with technical staff and non-technical customer contacts. Highly adaptable to different environments and ability to assess appropriate technical solutions for project

requirements.

TECHNICAL EXPERTISE

Languages	COBOL, JCL, JAVA, HTML, SAS, EASTTREIVE , Visual Basic, C
Operating Systems	IBM MVS/JES2, Windows XP, UNIX, LINUX, DOS
Database	IDMS, Oracle, DB2/SQL, Access
Tools	TSO/ISPF, Endevor, SDSF, File-Aid, PDSMAN, VSAM, CA7, HSL, MS Office, Websphere, MQ, TIBCO SQL Rational Clear Case, Rational Clear Quest, Blackboard, Camtasio Studio, HSL, PPFA, AFP

PROFESSIONAL EXPERIENCE

EL CENTRO COLLEGE - Dallas, TX                                                08/1999 - Present

Adjunct Faculty Information Technology
Member of the Information Technology Programs and Systems Support division Adjunct Teaching faculty responsible for teaching and developing course material. Faculty sponsor for Delta Epsilon Chi Business and Marketing Club.

• Courses taught include Introduction to Computers for beginning students and Systems Analysis and Design for advanced students seeking Associate Degree.
• Systems Analysis and Design online course development and delivery for distance learning students.
• Develop Delta Epsilon Chi student members business and marketing skills along with community service projects.

Environment:     Microsoft Office Suite, ecampus/Blackboard, Camtasia Studio

Army Air Force Exchange Service  – Dallas, TX                                 01/2011 -04/2011

Quality Assurance Lead
Member of the Quality Assurance Team with responsibility of implementing updates to

the Oracle Retail Applications for Fashion Allocations

• Responsible for identifying test scenarios and developing Assembly Test Plan for Fashion Allocation updates.
• Responsible for identifying test scenarios, conditions and developing Integration Test Plan for Fashion allocations updates.

Environment: Microsoft Office Suite, Sharepoint, Mainframe Tools

EDWARD JONES – Maryland Heights, MO                                      01/2010 -01/2011

Consultant
Member of the IS Project team implementing Insured Bank Deposits application

company wide and file control standards.

• Established Linux Bash scripting for Vendor FTP transmissions
• Created Service Center test scripts for Vendor FTP Transmissions
• Executed and recorded results of test scripts for Vendor FTP Transmissions
• DB2 development for new Insured Bank Deposits Application
• CA7 and Austosys job scheduling design

Environment: IDMS, COBOL, MVS JCL, DB2, SPUFI SQL, Windows XP, HTML, Internet Explorer, LINUX, Bash Scripting, FTP, CA7, Autosys

BANK OF AMERICA - Dallas, TX                                                       3/2008 – 10/2009

Consultant Software Engineer
Member of the Film and Image Fulfillment Photo Retrieval Team providing solutions to production maintenance issues, project development and implementation.

• Primary support for Photo Request Tracking Systems and Reports
• VSAM file tracking systems maintenance
• COBOL routing and maintenance programs
• Easytrieve Customer Reporting programs
• La Salle Bank Transition to Photo Request Tracking
• Countrywide Transition to Photo Request Tracking
• Credit Card Account integration into Photo Request Tracking System
• Create and implement Credit Card request routing program
• Integrate new Resolve Check destination into Tracking System

Environment: VSAM, COBOL, CICS, MVS JCL, NDM, FTP, MQ, 

L,

                       Easytrieve, Changeman, Internet Explorer, Windows XP

EDWARD JONES – Maryland Heights, MO                                      12/2006 – 1/2008

Consultant
Member of the Variable Efforts Team providing solutions to production maintenance and service requests. Class Action Lawsuit development focused DB2/SQL

• IDMS COBOL abandonment project conversions to Edward Jones DAL facility.
• Analysis and development support for Class Action Project Team
• Develop and implement Data Base Data Loads for DB2
• Extract Data from IDMS data base for load to DB2 Database
• Consult on Data Base Design and SQL development

Environment: IDMS, COBOL, MVS JCL, DB2, SPUFI SQL, Windows XP, HTML, Internet Explorer

SOUTHWEST AIRLINES - Dallas, TX                                            06/1999 - 09/2006

Software Developer
 Developer supporting financial applications on the IDMS-CAS mainframe database application and cross-platform Accounts Payable document imaging system.

• Support for Accounts Payable image capture and management application including customer interaction and cross-platform application development.
• Develop and maintain COBOL programs to support CAS, Flight Tracking and Liquor Tracking IDMS database applications.
• Manage COBOL, MVS JCL, stored procedures and parameter libraries using ENDEVOR migration tools.
• Support cross-platform financial document imaging system utilizing COBOL, J2EE, and C++ in a MVS and Windows server environment.
• Participated in development of Mail Tracking application for processing and billing of  US Postal Service Mail
• Additional exposure to TIBCO messaging platform, UNIX shell scripts, SQL, and on call production support and recovery.

Environment: IDMS, COBOL, MVS JCL, ENDEVOR, FTP, MQ, Windows XP, J2EE, C++, UNIX  C shell scripts, SQL, Windows XP, HTML, Internet Explorer, Visual Basic, TIBCO, HSL

BANK OF AMERICA - Dallas, TX                                                  02/1990 - 06/1999

Assistant Vice-President - Print Operations (2/1996-6/1999)
Provided leadership and performed managerial duties for print production staff to meet internal and external client expectations.

• Managed Print Operations staff of 8 in production of Banking statements, reports and customer on-demand requests.
• Responsible for operation of Print Operations Mainframe computer system and storage equipment.
• Generated printing operations metrics reports for Senior VP for Dallas Data Center operations
• ISO9000 representative for initiating and implementing quality control systems to better serve customer base.

Environment: IBM MVS Mainframe, JES2, Windows 2000, INFOPAC reporting, SAS

Operations Officer - Print Automation (10/1994-01/1996)
Provided consulting and performed conversions for corporate wide initiative to implement INFOPAC report distribution system.

• Developed in concert with customer department’s conversion schedules from various reporting tools to INFOPAC corporate standard.
• On call support for INFOPAC reporting and development of monitoring tools using SAS language.

Environment: INFOPAC, SAS, Changeman, JCL, Easytreive, SMF

Information Officer - Print Operations Tech Support (1/1992-10/1994)
Provided technical support and software maintenance for IBM mainframe printing systems and XEROX laser printing.

• Developed and implementing XEROX print modules for new applications and conversions from custom forms to generic flash forms.
• Primary developer for IBM print conversion from box feed to roll feed landscape printing format.
• Maintained AFP and PPFA utilities and implemented updates per customer requests.

Environment: XEROX Print Controls, IBM Print Controls, AFP, PPFA

Officer - Customer Support (2/1991-12/1991)
Provided customer support for and report distribution and customer service requests.

• Assisted internal customers in determining the most efficient reporting and distribution strategies for their needs.

Environment: IBM

Officer - Response Center (2/1990-1/1991)
Provided front line support for customer inquiries and job requests.

• Identified and determined the best resolution or routing to correct area to fulfill customer needs.

Environment: Custom Tracking and Reporting Application, IBM MVS/JES2

NCNB TEXAS Austin, TX                                                                03/1981 - 01/1990                                                                                          

Officer - Data Center Supervisor (2/1989-1/1990)
Provided supervisory support for 3 shifts and 13 associates in the Austin Data Center.

• Managed job duties and supervised the processing of printed reports for the data center customers.
• Extensive use of MVS/JES2 system commands and TSO utilities.
• Participated in planning and execution of corporate initiative to close facility and transfer operations to Dallas Data Center.

Environment: MVS/JES2, TSO, Datagraphix, DOS, Lotus

Associate - Lead Data Processing Distribution (1/1982-1/1989)
Provided leadership for 3rd shift distribution of printed and microfiche reports.

• Trained associates on impact printer operation, microfiche production equipment and report distribution.
• Acquired on the job working knowledge of MVS/JES2, TSO, JCL and Datagraphix microfiche systems.

Environment: IBM MVS/JES2, TSO, JCL, Datagraphix microfiche systems

Associate - Check Sorter/Distribution (3/1981-12/1981)

• Operated IBM 1419 check sorter for bank accounts, exceptions, bulk sorts and clearing house exchanges
•  Separations and distribution of printed reports for bank departments and correspondent banking clients.

Environment: IBM MVS/JES2, IBM 1419 check sorter equipment

EDUCATION

B.B.A. degree in Business Computer Information Systems, August 1996 - May 1999
University of North Texas, Denton TX

A.A.S. degree in Computer Information Systems, August 1993 - May 1996
El Centro College, Dallas, TX


HONORS

El Centro College - Delta Epsilon Chi Business Club Faculty Advisor

REFERENCES

Available upon request

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