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Maya Anderson.
309 Crosswinds Drive
Charles Town, WV 25001, USA
Home: (304) 728-9876
Cell: (304) 261-1230
maya.anderson@yahoo.com
Introduction
Mr. Anderson has over 19 years of experience in
business and project analysis, technical writing and editing, training and
development, and advanced computer operations. Expert technical knowledge of
all aspects of Software Life Cycle Development, Configuration Management
(CM), Quality Assurance (QA), Requirements analysis and management, Document
and Requirements Repository creation and management, and software testing.
Competent in Web Administration, Hardware configuration, and Software
configuration of Unix/Linux, Windows, and Macintosh Operating Systems.
Mr. Anderson has expert technical knowledge
of Microsoft NT, 2000, and XP, Microsoft Office Professional Suite, Primareva
(Oracle) ProSight, PowerPoint, Visio, Publisher, Access, Rational Test Studio,
Rational RequisitePro, Rational ClearQuest, Rational Robot, Rational
TestManager, PVCS, Microsoft Visual SourceSafe, Microsoft SharePoint Portal
(2003/2007), AuthorIT, RoboHelp, Doc-to-Help, Adobe Acrobat Professional,
SnagIT, CorelDraw, and Microsoft FrontPage (2003/2007).
Experience
Fannie Mae
Sr. Business Analyst and
Project Portfolio Management
Herndon, VA, USA
January 2006 - Present
§ Operations Support and User Acceptance Testing Lead for $3M enterprise
project portfolio management system implementation
§ Project Portfolio Manager for $5.5M project portfolio for major
corporate functions
§ Software functional testing for newly created internal Project
Management software solution
§ Creation, development, deployment and administration of Project
Reporting Solution using InfoPath (2003) forms and MS Access (2003) and SQL
Server (2005) databases
§ Primavera ProSight development/deployment/administration for Project
Portfolio Management (PPM)
§ Development and implementation of overall artifacts management
strategy for division encompassing live and archival storage using the artifact
toolsets SharePoint, ClearCase, ClearQuest, DOORS, QualityCenter, and ERStudio
§ Managed transition of 70000+ files into new strategy configuration
§ Responsible for SharePoint intranet site redesign supporting
approximately 1000 internal customers
§ Updating IBM-Rational ClearCase 2003 VOBs for improved folder design,
enabling easier search/retrieval capabilities
§ Designed new documentation layout capturing relevant metadata for
Business Management team
Digicon, Inc.
Senior Documentation
Specialist
Herndon, VA, USA
March 2004 - January 2006
§ Managed Rational Repositories for FAA NIMS Project (ReqPro, Rose,
ClearQuest)
§ Designed, developed, and documented System Administration Manuals,
Architecture Documents/Diagrams, System Design Descriptions, Trouble Ticket
Reports, Test Reports, Data Model documentation, Roles and Activities Models
and Diagrams, and Requirements design, elicitation, and definitions
§ Managed/conducted Physical Configuration Audits and hardware
configuration management database via Rational RequisitePro
§ Managed hardware inventory listing and controls
§ Managed documentation control and change management via Visual
SourceSafe
§ Developed online manuals for customer application using FrontPage
2003, Cascading Style Sheets (CSS), HTML, and JavaScript navigation tools
Fuentez Systems Concepts (bought
by Stanley Associates)
Sr. Technical Writer/Tech.
Support Group Manager
Chantilly, VA, USA
May 1997 - March 2004
§ Managed the day to day operations of the Technical Support Group
§ Supervised 25 technical writers
§ Supervised 5 QA Testers
§ Supervised 2 CM Specialists
§ Managed the software life-cycle management (SLCM) documentation
process for over 25 mission essential client systems in a CMM Level-2
environment (approaching Level-3)
§ Participated in the development of (and wrote) the Software
Engineering, Software CM, Software Testing, Requirements Management, and
Software QA plans and policies for the (until that time) largest client
software development effort to date
§ Developed test plans and test scripts (manual and automated) for
systems under development
§ Wrote technical manuals, training materials, online help systems,
standard operating procedures, design documents, and software requirements
documents based on in-person interviews, document reviews, and Joint
Application Design (JAD) session meeting minutes
§ Developed and coordinated production of proposal responses, brochures,
and marketing materials with technical writing staff, engineers, management,
and internal/external vendors
§ Proposed and implemented a Microsoft Sharepoint (CMS and Documentation
Library tool) installation; Managed the team responsible for moving all
documentation from the outdated Lotus Domino.doc system to the Sharepoint
documentation library
§ Supervised process and content development for converting old Intranet
content to Sharepoint portal technology
§ Developed, maintained, and supported intranet websites supporting the
Technical Support Group and development teams
§ Installed, configured, and managed team groupware application
(FullXML) for sharing information within the technical support group
§ Installed, configured, and managed the installation of various desktop
applications supporting my team
§ Developed Microsoft Access databases to track documentation progress,
laptop/inventory controls, etc.
§ Member of the Engineering Process Group charged with mating software
engineering practices to CMM requirements and documenting them for
certification
Electronic Learning
Facilitators
Instructional Designer
Bethesda, MD, USA
June 1996 - December 1996
§ Analyzed instructional needs for multiple clients in the public and
private sector by conducting surveys, interviews, and gap analyses to identify
problem areas
§ Researched methods to address training needs and recommended policies,
processes, procedures, and/or products to meet the needs
§ Designed training programs to meet clients' training needs and
developed/coordinated storyboards for interesting and effective
multimedia-based training efforts
§ Assessed effectiveness of delivered training programs; performed
manual testing of beta products to assess usability and compliance with
user/customer requirements and to perform quality control
The Learning Group Corporation
Senior Instructional
Technologist
Rockville, MD, USA
June 1991 - June 1996
§ Conducted training/organization needs analysis for public and private
sector clients; designed appropriate training, process re-engineering, or
educational programs based on results of the needs analyses
§ Monitored effectiveness of beta program solutions and modified as
necessary
§ Oversaw final implementation of solutions (when requested)
§ Performed analyses of existing client documentation and client staffs
to assess reading/mathematical levels for the purposes of examining why certain
training programs/materials were not meeting existing goals
§ Examples include software user manuals, CBT storyboards, curricula
design, educational programs, reengineered business processes
Education
Wake Forest University
BA, Psychology
Winston-Salem, NC
University of North Carolina
at Charlotte
MA, Industrial and Organizational Psychology
Charlotte, NC
NOTE: Completed all
coursework (3.5+ GPA) for a Master of Arts (M.A.) degree. Moved (married)
before thesis was completed.
Skills and Abilities
§ Excellent Functional and Business Analysis skillset
§ Strong documentation and organizational skills
§ Uncanny ability to translate technical concepts to the appropriate
audience level
§ Strong leadership skills
§ Solid experience in Instructional Systems Design (ISD) ADDIE
methodology
§ Excellent communication skills with all levels of the organization
§ Microsoft Office (InfoPath, Word, Excel, Powerpoint, Publisher,
Access)
§ Microsoft SharePoint Designer
§ HP QualityCenter
§ Rational TestStudio (RequisitePro, Test Manager, ClearQuest, Robot)
§ PVCS (repository configuration and administration)
§ Microsoft Visual SourceSafe (repository configuration and
administration)
§ Microsoft Operating Systems (DOS through Windows 7)
§ Microsoft Visio (up to 2007 Enterprise)
§ Microsoft InfoPath(all versions up to 2007)
§ Intermediate Microsoft Frontpage 97/2003
§ Microsoft Sharepoint Portal general administration
§ Basic Unix\Linux skills (workstation setup and configuration)
§ Basic to Intermediate online help development (Doc-to-Help and
RoboHelp)
§ Website administration skills (IIS, Apache installation and basic
configuration)
§ PDF Creation via Adobe and Open Source solutions
§ Portal/Content Management Server setup/configuration/management
with various open source applications (Joomla, WordPress, e107, Drupal, etc.)
Training/Certifications
§ Primavera ProSight (Project Portfolio Management)
§ Lean Six Sigma Yellow Belt (Lean Six Sigma)
§ Microsoft FrontPage 2003
§ Microsoft SharePoint 2003 Advanced (MindLeaders)
§ Rational RequisitePro Basic (Rational Inc.)
§ Rational RequisitePro Advanced (Rational Inc.)
§ Rational TestStudio (Rational Inc.)
§ Software Configuration Management (Learning Tree International)
§ Advanced Doc-to-Help (WexTech Systems)
§ Microsoft Project Basic
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