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joy Woods

Profile: 

Accomplished professional who seeks a challenging and rewarding management level position.  With 30+ years experience in the financial services industry; seven years in loan origination, customer engagement and servicing related activities.  Twenty-Six years of secondary market experience at a leading mortgage investor.  Broad experiences in all aspects of origination, secondary marketing, pricing, client / customer management, risk management, quality control/SOX processes, pricing, contracting, loan reconciliation, automated underwriting, servicing, cash management and loan accounting.   

Accomplishments

·     Identified an improved data flow of loan attributes by utilizing Enterprise Service Bus (ESB) for legacy applications for the Rate Lock Project.  It allows the enterprise to move towards target state and move away from traditional methods of modifying current data flow interfaces which are time consuming and costly.

·     Developed documentation inventory for the transition to managed services provider environment where the project team acquired and identified 85% of the documentation that was required for managed services.

·     Implemented paper reduction eliminating the need to retain paper trail evidence and move to storing all evidence to electronic format. 

o    Reduction of time spent reconciling cash remittances by eliminating unnecessary steps and gaining 25 to 30% time efficiency.

o    Operating cost reduction of $80,000 annually.

·     Identified and implemented process improvements bringing reduction of administrative costs, office space and time spent performing cash processing day-to-day functions.

·     Identified, developed and implemented a Quarterly Analysis between single-family custodial P&I accounts to P&I drafting accounts.  Researched discrepancies and worked with internal and external partners to resolve.

·     Successfully transitioned the fee reconciliation and billing teams from SF Business to SF Operations within the planned timeframe.  This included consolidating the fee reconciliation responsibilities from three regional offices to the home office, hire and train new staff and developed process and procedure documentation.

·     Created and implemented policy and procedure documentation around SOX controls related to pricing, reconciliation and billing processes.

·     Created and implemented policy and procedure documentation for multiple business units.

·     Successfully managed and enhanced Sarbanes-Oxley controlled processes to ensure full compliance and zero deficiency ratios.

·     Created/wrote multiple manuals, training tools, and job aides for several applications and designed and conducted training sessions to internal customers.

Skills

·     16+ years of project management, business/systems analysis in business requirements, solution specifications, interface requirement documentation, service level agreements, system context diagrams, test cases, use cases, and full scale analysis within the Fannie Mae software development life cycle (SDLC).

·     Ability to identify organizational effectiveness; optimize the use of technology and reducing costs.

·     Over four years of people management experience managing the contracts, pricing, reconciliation and billing teams.

·     Served as client engagement liaison by managing the relationship between business units and technology.

·     Ability to manage multiple projects/processes and tasks simultaneously; efficiently and effectively.

·     Ability to identify and implement process efficiencies/improvements reducing staffing, time and cost.

·     Negotiated contract terms with assigned lender partners.

·     Skilled at facilitating working sessions for requirements/solution spec gathering, process improvement, etc.

·     Excellent critical thinking and analytics skills with ability to interpret key issues and opportunities.

·     Strategic, Innovative and Creative Thinking

·     Excellent negotiations skills in contracting, pricing and project management.

·     Strong industry relationships at all levels of management.

·     Strong written and verbal interpersonal communication skills.

·     Ability to influence business partners in order to meet targeted goals and project deadlines.

·     Strong customer service skills to internal and external customers at all organization levels.

Program/Software Skills

COTS Tools:  Microsoft Office Suite, including Access, Publisher, Visio and Project, SharePoint, Siebel and Siebel VOC, Business Objects Report and Analytics package, Crystal Reports, PeopleSoft, DOORS, Requisite Pro, Remedy, Test Director, Subversion, Documentum.

Fannie Mae Tools:  PeopleSoft: RSS, General Ledger, Online Billing Service, CTS, LPP, Risknet, SIR, Test Director, Pricing Shared Services, LEAPS, eCommitting, MCTSXpress, MOBAS, ARDB, FRS, Loan Delivery, CRS, COOL, Desktop Underwriter and various other systems utilized by Fannie Mae business units.

Education

Master of Business Administration in Management and Finance – North Central College, Naperville, IL ▪ 2002

Bachelor of Arts in Finance and Marketing – North Central College, Naperville, IL ▪ 1998

Associate Business Analysis Certificate – George Washington University, Washington DC ▪ 2010

Professional Experience

Fannie Mae, October 1985 to present

Senior Systems Analyst V – Securitization & Ops Services Technology, May 2010 to present

·     Provide business/technology domain and process expertise on several technology projects (i.e. ULDD, Rate Lock, Message Manager, MCTSXpress, PSS, ARDB etc.).

·     Identify technical solution improvements in order to move single-family legacy applications to desired future enterprise architecture plan.

·     Provide project management support to department manager on technology project.

·     Serve as a mentor to junior level analyst or other staff members.

·     Serve as platform/project manager and the liaison between technology and business partners.

·     Prepare status weekly status reports around the platform projects for management.

·     Provide LOE on potential IT initiatives and provide strategic guidance by recommending IT solutions that are cost efficient and move the organization to our target state.

·     Identify process improvement and efficiencies.

·     Serve as one of the system analysts for high profile initiative (ULDD Project).

·     Serve as Requirements CoE Champion for the division providing training and guidance around the SDLC process to analysts, developers and other staff members. Participated and contributed on weekly analysts calls and projects tasks sponsored by the CoE.

·     Perform data analysis at various stages of project, in order to assure development of a quality application.

Cash Management Analyst IV – Cash Processing, January 2009 to May 2010

·     For six months was acting co-manager of a team of seven FTEs and five contractors.

·     Lead analyst for SIR and Cash Remittance System production/operation issues related to the daily inbound and outbound interface processes impacting cash remittances and bank account information to PeopleSoft RSS.

·     Responsible for managing the cash remittance production and operation activities for mortgage backed securities and portfolio loans for single- and multi- family business channels.

·     Provided customer assistance to internal/external customers as it related to monthly payments of P&I, guaranty fees, LLPAs and miscellaneous fees; G/L journal entries, custodial accounts, etc.

·     Managed the relationship between cash processing and tech operations and resolved issues related to nightly interactions with upstream systems.

·     Identified and developed process for month end files to be reviewed by peers instead of manager.

·     Identified and developed process of sending correspondence related to fees due via email instead of utilizing U.S. postal service, which reduced overhead costs by 20% annually.

·     Maintained and updated all related documentation to responsible business units.

·     Performed G/L Journal entry for responsible business units each month.

·     Participate and provide guidance and SME expertise to the MBS Consolidation project.

·     Led and created process for custodial accounts analysis to ensure identified audit findings are satisfied. 

Manager – Fee Reconciliation and Technology Billing, July 2007 to January 2009

·     Managed, mentored, coached and provided guidance to staff.

·     Lead the production and operation responsibilities of fee reconciliation and technology billing.

·     Serviced as the client engagement manager for the relationship between business partners, customer account teams and the external customers as it related to pricing, reconciliation and technology billing.

·     In 2008, the fee reconciliation team was responsible for collecting $6.1 million in uncollected risk based pricing fees; and the technology billing team was responsible for accurately processing $267.2 million in technology related charges.

·     Researched whole loan pricing deficiencies utilizing Loan Delivery and ARDB to determine root cause and corrective course of action.

·     Facilitated the planning and execution of changes to pricing and billing systems through the use of technology.

·     Cleared all SOX and Audit findings related to Billing and reduced the number of identified SOX controls from 13 to 5. 

·     Maintained a controlled environment with no SOX or audit findings.

·     Reviewed and approved month end G/L journal entries for Technology Billing and Fee Reconciliation.

·     Participated as SME in several Lean Six Sigma projects which included pricing, contract and securitization processes.

·     Identified enhancements to the systems used and worked with the business support to ensure timely and accurate implementation by providing accurate business requirements and UAT testing was completed.

·     Prepared weekly and monthly reporting

·     Participated and provided subject matter expertise on the MBS Value Stream project.

Manager – Pricing Rules Team, October 2005 to July 2007

·     Managed and provided guidance and coaching to a team of eight FTE and 15+ contractors ensuring the accuracy of set-up of lender loan level price adjustments, notional fees or product eligibility in or pricing and eligibility systems.

·     Served as the Client Engagement Manager between technology and the business.

·     Developed and implemented SOX controls for the team and refined to eliminate testing deficiencies.

·     Worked with Operation Risk team to develop and implement our SOX remediation effort to ensure SOX compliant on all contracting and pricing related activities are met.

·     Cleared all SOX and Audit findings related to pricing rules team prior to transition team to new manager.

·     Maintained/updated documentation related to business unit.

Senior Business Analyst – Lender Strategies, July 2001 to October 2005

·     Managed the operation business processes of the Master Commitment Tracking System, MOBAS, Lender Eligibility and Product Services and Pricing Shared Services.

·     Managed contractors and term employees.

·     Serviced as the Client Engagement Manager and subject matter expert on all areas related to contracting, pricing, credit enhancement structures and outstanding master balance forecasting.

·     Provided oversight and governance as it related to the applications that the division owned.

·     Managed the LEAPS project for lender strategies by creating requirements, testing and participated in all facets of the project to ensure timely and accurate implementation.

·     Serviced as project manager for the team on the eCommitOne project for the Dedicated Channel Best Efforts product.  This team went on to win the annual Chairman’s Award in 2004.

·     Serviced as project manager where I initiated and managed project enhancement requests for the regional offices related to the contract and pricing processes and systems.

·     Worked on enhancing MOBAS in order to provide more accurate forecasting of outstanding master balances to the finance office.

·     Initiated and managed the project where an automated solution in updating SMC credit enhancement information.  This eliminated the existing manual process and providing a more efficient means to report out monthly information to the regional offices, management and mortgage insurance companies.

·     Prepared requirements and testing documents and coordinated with the technical team on development, design and testing specifications.

·     Prepared training documentation and facilitated training sessions.

Various Positions at Fannie Mae– Chicago Regional Office, October 1985 to July 2001

• Marketing Analyst-Team Lead, Chicago Regional Office, July 1997 to July 2001
• Account Associate, Chicago Regional Office, November 1995 to July 1997
• Executive Secretary to Vice President of Marketing, September 1986 to November 1995
• Sales Representative for Affordable Housing ( 9 month Rotational Assignment)
• Negotiated Transaction Specialist, March 1986 to September 1986
• Secretary to Director of Marketing, October 1985 to March 1986
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