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Kylie Pace
309 Matador Street Harvey, LA 70001 Day Phone: (228)255-9876 Email: Kylie.Pace@park.edu |
Clearance:
|
Top secret/SCI
|
Veterans' Preference:
|
5-point preference based on active duty in the U.S. Armed
Forces
|
WORK EXPERIENCE
Jacobs Technology Advanced Systems Group
6/2011 - Present
New Orleans, Louisiana US
Hours per week: 40
Senior
Systems Analyst I
•Responsible for providing day-to-day support activities
required for end-to-end monitoring, administration, and maintenance of the USMC
Regional network capabilities.
•Vast knowledge of Department of Navy IT network operations and
security operations experience with the ability to work effectively in a high
demand information sharing environment.
•Active in analyzing and sustaining capacity and performance
requirements for Department of Defense while providing additional
operation/technical support as required.
•Assist the Government in monitoring and reporting
organization's compliance with Information Assurance Vulnerability Alert (IAVA)
and Information Operations Condition (INFOCON) requirements and directives.
•Enforce DoD Operation Directives to comply with security
policies on all personnel having access to the network.
•Serves as a senior specialist directing and overseeing
the on-line information systems and microcomputer operations within the field
office.
•Monitor Solarwinds and IP Sentry platforms for availability;
install and test upgrades and patches; implement security and encryption
technology and processes.
•Provide 24/7 support for critical situations and technical
support to operational assessments of network events.
(Contact Supervisor: Yes, Supervisor's Name: Willie F. Henderson
III, Phone: (504)427-4936)
U.S. Navy (NCTAMS
LANT)
11/2006 - 11/2010
Norfolk, VA US
Hours per week: 40
Information Systems Technician Training
Consultant
•Researched,
wrote, and often illustrated industrial-guage materials including theory,
safety
requirements,
installation and setup procedures, operation guide, and maintenance
requirements.
•Revised
technical and operational procedures for nondestructive inspection, saving over
$22M and
10,000
man-hours.
•Utilizes
standardized procedures and/or operates microcomputer to make periodically
scheduled retrievals of reports and listings for users.
•Restructured
personnel training program, brought personnel up to unit standards
45%
faster than previous training methods.
•As
the Training Officer Assistant, identified command training shortfalls
resulting in an immediate increase in authorized manning and plans for future
growth based on changes in command mission resulting in an increased of
Information Systems Technician (IT) manning from 76% to 91% and overall command
manning from 80% to 88%.
(Contact
Supervisor: Yes, Supervisor's Name: Kataris Thomas, Phone: (757) 581-8358)
U.S. Navy
6/2002 - 10/2006
Ingleside, Texas US
Hours per week: 40
Information Systems Tech Advanced Network
Analysis
•Installed and configured Cisco routers and switches including
the 1900 and 2400 series.
•Managed the uses of Cisco Call Manager
and Unity voicemail at the Hosting Center, that supports nearly 1,950 IP
phones.
•Serves as
the local area network (LAN)/wide area network (WAN) subject matter expert for
classified and unclassified networks being utilized by the division.
•Directed
Internet server implementation project, various software application
implementation projects, and a complete physical LAN rewiring project.
•Oversaw
servers, workstations, user application troubleshooting and problem
resolution.
•Provides
technical support to all levels of personnel concerning the implementation and
daily operations of the computer systems and individual microcomputer functions
within the office.
•Assists
senior IT Specialists in overseeing the on-line information systems and
microcomputer operations within the field office.
•Developed
and tested storage strategies and disaster recovery plan for U.S. Navy
operational
database, delivering solutions that guaranteed recovery performance and high
availability.
•Primary
contact for I.S. in the Customer Service Department, assisted users with basic
application and operating system problems.
•Maintained
a network of 400-users with 1 assistant.
U.S. Navy
2/1998 - 5/2002
Overseas, Overseas US
Hours per week: 40
Information Systems Tech Network Specialist
•Provided
technical support for over 40 branches, back offices and more than 5000 users
throughout
the
U. S. Navy resulting in 98% availability for end users.
•Diagnosed
major system problems and resolved issues Navy wide.
•Logged
all customer calls, resolving all problems as the first point of contact
escalating to higher authority.
•Installed,
monitored, upgraded, and configured network file server software,
software-based applications, and hardware.
•Monitored
network performance, identified/resolved hardware and software problems.
•Investigated
and troubleshot hardware and software problems, performing minor system
hardware and communication connection repairs, to restore operations, while
performing all required diagnostic testing.
•Reset
passwords for LAN, VPN(Virtual Private Network) / Dial-up, and email using MS
Outlook and Sendmail.
•Participates
in testing and debugging various aspects of on-line systems programs and
providing feedback to IT Manager Specialists concerning possible changes or
modifications.
•Monitored
network circuits and devices, server alerts from Dell Remote Assistant and IBM
Director, and Mainframe using RADMIN and RLogin.
•Investigated,
designed, developed, installed, and evaluated 15 information systems at various
military installations worldwide.
•Refurbished
donated computers for schools, low-income families and nonprofit agencies,
supporting over 500 charities statewide (VA).
•Supervised
application support for email, Microsoft Office Suite, and PC Audit.
•Performed
equipment diagnostics, test, and systems scans to determine if hardware or
software is functioning properly.
•Supervised
4 personnel on weekly updates to comply with Information Security Vulnerability
Management (ISVM) program.
•Troubleshooter
for all telecommunications problems. Effectively resolved all complaints
relating to the telephone system and user support.
U.S. Navy
11/1990 - 1/1998
Overseas, Overseas US
Hours per week: 40
Info Sys Tech Customer Care Specialist
•Enhanced
end users’ understanding of computer systems by conducting pre-implementation
workshops,
delivering group and individual training sessions and creating user-friendly
training
materials.
•Maintained
network integrity by initiating systems updates to individual nodes via Radia
software
distribution utility.
•Managed
remedy tickets process of base wide operations totalizing 700 items, including
software and hardware configuration maintenance, troubleshooting, and component
replacement.
•Rendered
expedient and appropriate answers to incoming inquiries regarding system
malfunctions.
•Tracked
the status of problem solutions, confirming “closing” with customers’ that the
problem
has been resolved to the customer’s satisfaction.
•Trained
and assisted clients and users in office applications, network operations and
procedures, and basic and advanced computer use.
•Serves as
point of contact for user complaints concerning computer malfunctions.
•Interfaced
with shipping clients to ensure proper and expedient handling of airline cargo.
EDUCATION
Park University
Parkville, MO US
Bachelor's Degree -
10/2008
166 Semester Hours
Major: Mgmt/Computer
Information Systems
GPA: 3.64 out of 4.0
Florida Community
College at Jacksonville
Jacksonville, Florida
US
Associate Degree -
5/2003
73 Semester Hours
Major: Associate in
Arts
GPA: 3.04 out of 4.0
CompTIA
Oakbrook Terrace, IL
US
Certification - 5/2011
Major: Security+
Candidate job roles
include security architect, security engineer, security consultant/specialist,
information assurance
technician, security administrator, systems administrator, and network
administrator.
CompTIA
Oakbrook Terrace, IL
US
Certification - 7/2009
Major: Network+
The CompTIA Network+
certification is the sign of a competent networking professional. It is an
international,
vendor-neutral certification that proves a technician’s competency in managing,
maintaining,
troubleshooting, installing and configuring basic network infrastructure.
CompTIA
Oakbrook Terrace, IL
US
Certification - 3/2009
Major: A+
CompTIA A+ Essentials
measures the necessary competencies of an entry-level IT professional with a
recommended 500 hours
of hands-on experience in the lab or field. It tests for technical
understanding of computer technology, networking and security, as well as the
communication skills and professionalism now required of all entry-level IT
professionals. CompTIA A+ Practical Application is an extension of the
knowledge and skills identified in CompTIA A+ Essentials, with more of a
"hands-on" orientation focused on scenarios in which troubleshooting
and tools must be applied to resolve problems.
United Services
Military Apprenticeship Program
Pensacola, Florida US
Certification - 5/2000
Major: Computer-Peripheral-Equipment
Operator
Relevant Coursework,
Licensures and Certifications: Operates computer peripheral equipment, such as
printer, plotter, computer
output microfiche machine, and document reader-sorter to transfer data to
and from computer and
to convert data from one format to another: Reads instructions and schedule,
such as schedule of
documents to be printed, or receives instructions from supervisor orally, to
determine work for
shift. Mounts reels and cartridges of magnetic tape in tape drives, loads paper
in
printer, loads checks
or other documents in magnetic ink reader-sorter or optical character reader,
sets guides, keys, and switches, enters commands into computer, using computer
terminal, and performs other tasks, to start and operate peripheral machines.
Observes machine operation and error lights on machines to detect malfunction.
Observes materials printed for defects, such as creases and tears. Removes faulty materials and notifies
supervisor of error or machine stoppage. Unloads and
USA Resume
magnetic tape for delivery to other worker or tape library. May separate, sort, and distribute output. May clean and supply equipment operated with paper, ink, film, developing solution, and other materials.
USA Resume
magnetic tape for delivery to other worker or tape library. May separate, sort, and distribute output. May clean and supply equipment operated with paper, ink, film, developing solution, and other materials.
JOB RELATED TRAINING
Advanced Network
Analyst Oct/2005
Information Systems
Administrator Mar/1998
Computer Based
Training Technician May/1997
Tactical Support
Communications
Replacement Program System Operator May/1998
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