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SUMMARY
I am well qualified to be a Business Analyst, Senior Systems Analyst with a wide range of responsibilities.
Cincinnati
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309 Thorngate DrMason , OH 45001
|
309 Thorngate Dr
513-288-9876(M)
513-459-1230(H)
ruby_jazz@yahoo.com
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SUMMARY
~15
years experience as a Consultant/Senior Systems Analyst working in Customer
Care design/development for Telecom Wireless Billing Solutions (B/OSS).
Designated Subject Matter Expert (SME) for all Customer Care related projects.
I am proficient in End-End processes for software development life cycle (SDLC),
managed teams of up to 8 resources for various projects on/off-shore.
I
have built a strong relationship with clients by developing an in-depth
understanding of their business needs, processes, data, and issues, and firm
understanding of how changes impact cross-components. I have provided direction
and strategic leadership to appropriately identify and interact with
stakeholders and recommend solutions that fulfill business requirements and
align with the business/financial goals of the client and business unit.
Well
experienced in providing cost-effective custom solutions to various clients
across multiple releases, using Waterfall and Agile methodologies.
I
have participated in various RFPs, Estimates, Inbound/Outbound conversion,
Testing and On-call/On-Site production support for telecom wireless clients.
Strong
analytical skills, thought leadership, good written and communication skills,
collaborator and team builder, adaptive to change are some of my traits. Demonstrated ability to effectively manage and
participate in multiple, concurrent projects. Possess a high level of
interpersonal, problem-solving skills. I am results-oriented and possess an
excellent ability to multi-task, as well as a quick learner.
I am well qualified to be a Business Analyst, Senior Systems Analyst with a wide range of responsibilities.
TECHNICAL SKILLS:
Languages: MSVC,
C/C++, RogueWave, OIT, PERL, SQL, XML
O/S and Hardware: UNIX, Windows, HP9000,
Sun Sparc, Solaris, DEC
Databases: SQL, Oracle, IBM DB2
Others: CORBA, Tortoise
SVN repository, MS Office Suite, Lotus Notes, SQLDvlpr, Purify, WinRunner, Eclipse/JBoss,
BEA Tuxedo/Weblogic, Microsoft Visual Studio, Microsoft Visio
Skills/Strengths: Client
and Business Unit Liaison, Offshore Technical Lead, Client-server application
development, Order Management, Customer Care Application, Address verification,
Handset provisioning and Credit Check interface
EDUCATION &
TRAINING:
MS Electrical Engg. Lamar
University , Texas
B.Tech Electrical Engg. Jawaharlal Nehru
Technological University, India
Convergys internal training for various in house
billing system components.
Currently pursuing BA certification through
International Institute of Business Analysis (IIBA.org).
PROFESSIONAL EXPERIENCE:
Employee of Convergys from 2002-Feb 2012
Consultant with Kforce Inc, with Convergys as a client from 1997-2002
Convergys, Cincinnati ,
Ohio
Allied Wireless
Communication Corporation
·
Provided support
for custom changes to Customer Shopping and Ordering (CSO) functionality.
·
Modified Java layer
business code and provided test plans, created use cases for System Test
support. Used Eclipse/JBoss for compile and debugging of code.
·
Modified .xhtml
files for User Interface changes after working with Human Factors team on
requirements.
·
Attended weekly
status calls to discuss solutions for trouble tickets opened by client as well
as system testing.
·
Worked with cross-subsystem
SMEs for data and functional impacts during change control.
·
Provided weekend
on-call support and on-demand builds.
CSpire Wireless
·
Member of Custom
Architecture Team supporting customization work for in-house Atlys billing
system. Facilitated on-demand business engagement, cross-subsystem impacts of
customization, guide and advise the client through the finalization of the
solution to ensure it meets their needs. Create initiation documents (Design
concept, ROM (rough order of magnitude i.e., cost/hours), including preparation
of business case and cost/benefit analysis, in accordance with PMO standards
and framework.
·
Design, develop and
provide technical and project leadership for developing a custom solution for
LTE (4G) on a CDMA platform for CSpire Wireless. Rigorous scoping and
requirements identification working with stakeholders, gather and document
requirements using interviews, create functional design and use case/test plan
documentation.
·
Weekly status calls
with Business Unit, development teams to monitor project timelines and costs,
delivery schedules, implementation checklist updates, and classification of
billable work.
·
Provided high level estimates, design for Service
Segmentation by handset, using Dynamic Decision Solution (DDS) and Atlys.
·
Designed Commissions interface enhancement by providing
fail-safe mechanism in case of disk space issues. Client was very pleased to note that
downstream 3rd party vendor no longer faces commission backlogs.
Provided data reports during the outage. Convinced the client to make this work
billable.
·
Provide estimates and design for CSA Swap feature, Telephone
Number Inventory (TNI) cleanup. Designed PERL/SQL scripts and XML samples for
various business scenarios.
·
Designed and developed reference data cache sync up, to
avoid application server bounce. This was a major pain point for the client,
provided an interim solution into production. New Equipment models and Sales
Channels can now be dynamically added and used immediately.
·
Designed proof of concept for Editable Service Attribute, to
enable capturing of SIM card for downstream GSM processing. Provided XML and
GUI samples to show provisioning behavior. Provided consulting services and on-call
support
Duke Energy
- Member of Custom Development Team for Rating
and Billing Manager (Infinys RBM) solution.
- Designed and developed new custom APIs using
Oracle stored procedures to enable issue of Check Refunds. The APIs were
used by the Customer Service Management (CSM) portal solution (Java/J2EE
based web application).
- Participated in on-site meetings with Duke
Energy and RR Donnelly (check refund print vendor) for business
requirements, stakeholder meetings, business case documentation.
- Participated in requirements/architecture
meetings in house to discuss CSM GUI changes to handle check refunds.
Provided system test support, GUI use cases, change control and issue
management to ensure timely delivery and on-scope
- Designed and developed a PERL script (run
daily) to capture customer data for use by an outbound interface to RR
Donnelly. This interface contained all customer specific data to enable
issue of check refunds.
Leap Wireless, Metro
PCS
- Member of New Business Capture team, to support
RFP from wireless clients. Worked
with Sales/Proposal teams to ensure proper documentation/justification of
estimates. Collaborated on slide presentations.
- On site demo of various use case scenarios
documented in the RFP, high-level solution estimates for customization of
customer care component.
·
Product
demo using Atlys and CONSOLE to MetroPCS CIO and team, on TNI Management,
Port-In/Port-Out process and various activation/subscriber management
scenarios.
·
Leveraged
SME and peer relationships to accomplish design estimates for Web-dealer
application, Security and Platform design etc.
·
Worked with 3pty
vendor Micro Telecom to integrate our in house billing system XML APIs into
their Point of Sale front-end application, so that a solution for retail stores
could be show cased. Conducted WebEx
meetings and on-site demos to show the API integration, to Sales team and
MetroPCS staff.
- Collaborated on slide presentations for
architecture overview, network topology, Atlys to POS/Web-dealer interface
technical documentation/white paper.
- Created high level design document, use cases
to explain how handset provisioning works in the new solution, along with
other nightly data load processes, and other operational/maintenance
issues.
SunCom Wireless, Dobson Communications
·
Provide consulting services to SunCom/T-Mobile/Amdocs for
data cleanup efforts in the source system.
·
Designed a solution to provide upgrade rewards information
on SunCom customers to T-Mobile. Created a new test environment on a staging environment
with System Admin/Production Support resources to leverage CPU advantage
without impacting normal production. Processed 1.2 million accounts without causing
any production impacts. Created a 24x7 execution plan leveraging offshore
resources.
·
Assisted PMO on implementation check list.
·
Provided on-call support
·
Contributions
to SunCom Wireless recognized in the 2008 1st HALF CLIENT COMMITMENT PROGRAM
RESPONDENT REPORT by SunCom Manager (Emily Moneymaker).
·
Designed and developed CSA security feature, Hot Notes
functionality for conversion read-only requirements. This was to assist in
outbound conversion, and prevent service reps from accidentally modifying customer
data. Assisted System Engineer and PMO on Account lockdown impact assessment,
Database modifications and other requirement gathering.
·
Leveraged peer relationships and explored other Business
Units to identify if similar projects were implemented, coordinated resources
and this greatly reduced the turnaround time.
·
Custom Architecture Team SME for Customer Care projects.
Provided requirement gathering, GUI design input, consulting services to BU and
Production Support, System test staff.
·
Provided Design Concept and Estimates.
·
Supported release upgrade and GSM inbound conversion of
markets from AT&T. Created handset provisioning extracts for SunCom GSM
inbound subscribers and load into Convergys’s provisioning system.
·
Designed and developed a brand new XML API (Customer Upgrade
Program) to identify rewards eligibility for SunCom customers. This greatly
reduced the turnaround time for service reps to identify qualified customers. A
similar feature was also requested and designed for another client.
·
Designed a new Credit Check interface to TransUnion for
SunCom. Project involved requirements gathering and design/development and
support. Coordinated with Production support/System Admin team, Network
services group, external vendor for smooth data transition. Provided data
encryption using SSL to support Sarbanes-Oxley Act compliance. Provided
interface troubleshooting due to network issues, interface spec handling etc.
·
Supported performance improvements and new requirements
changes to Insight Download and Dun Bradstreet processes for SunCom. These
processes contain confidential customer data related to all activations and
maintenance on the subscriber. This is sent to outside vendors for commissions
and other data mining projects.
KForce Inc, Consultant at Convergys
·
Feature developer for CPNI (Customer Proprietary Network
Information, FCC mandated for all PCS providers). Responsibilities involve design, development
and testing of a new window using OIT4.1 on Windows NT4.0 client desktop
accessing information from an Oracle database running on a Sun Solaris machine
via Tuxedo middleware.
·
Designated Subject Matter Expert (SME) for Address
Verification system. This involves
maintenance/updates and testing of CODE1 address verification system (3rd
party tool) and related application code (client and server). Sanity test
monthly database updates for address verification. Create test cases for each
upgrade cycle.
·
Responsible for design and development of Error Management
System (EMS) GUI, EMS prototype, High Level Design Document for EMS . This
client-server application identifies and categorizes all types of Call Detail
Record errors and allows users to make the necessary changes to P2K. Development was done using OIT (Neuron Data
3.0.2) on Solaris, Oracle 7.x and Visual C++ 4.0. IBM’s DB2 was used to generate the CRUD APIs.
·
Year 2000(Y2K) Feature Lead for the entire application. Responsibilities include, invalid date
correction, application modification for Y2K compliance by writing PERL, SQL
scripts and other application code changes and monitoring the same for all
other subsystems. Develop a project
management plan to implement the project. Worked with PMO and Business Unit on
Implementation checklist for production implementation, daily/weekly status
calls.
·
US
·
Provided offshore knowledge transfer and training sessions,
onsite as well as via desktop sharing.
·
Repeated similar exercises for SunCom Wireless, Dobson
Communications launch, Release upgrades for existing clients at the time.
·
Provided technical and business consulting support to
various clients, multi-tasked on various production and system test issues,
updated test case documentation along with feature design docs.
·
Provided consistent billable work for business unit,
properly allocated hours for each project estimated to cover End-End process
controls, testing and client consulting hours. Achieved on average, 85% of
billable productive work.
·
Results-oriented and always provided the client with regular
updates on issue status/progress. Sharpened business acumen by reading Wireless
related news, proactively gathering business information from clients to
predict future work/scope of enhancements.
Honors and Awards
·
Achieving Convergys Excellence (ACE) Award
2Q, 2011
·
Duke Energy Smart CIS Launch, Team Award,
June 2010
·
Contributions to SunCom Wireless recognized
by their Client Commitment Program, 2008
Interests
Wireless
Billing and OSS
Immigration
Naturalized
U.S Citizen
Location
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