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SOFIA JOHNSON

E-mail - sofiajohnson@yahoo.com

     

PROFESSIONAL PROFILE

Hands-on results oriented team player with record of success in program and budget management.  Creative problem solver with the ability to drive program milestones, exceed company objectives, implement strategy, and build relationships.

q  Project Management – Experience managing teams of 3 – 40 developers and testers.  Experience working with Senior Accounting, Finance, and Contracting officers of all levels. Project planning and control techniques, contingency planning, cost estimating, strategic planning and implementation, work breakdown structure, and interpersonal management skills.

q  E-Commerce – Experience managing e-commerce sites that support external business customers (100 – 2000 users) world wide.   

q  Global IT Management & Integration – Strong experience managing In-house and Off-shore development and testing teams to support IT and Telecommunications projects.  Experience managing large integration projects with legacy systems that support web interfaces.  Experience managing and designing Internationalization (I18N)  & localization strategies for website development.

q  Budget Management – Solid experience creating, managing program and operational budgets between $500 K - $ 50 Million from the Business Case phase through project completion. 

q  Vendor Management – Experience managing and negotiating contracts between prime and subcontractors to staff IT and Telecommunication projects

q  Partnering with Business Senior Management to deliver IT Projects – Experience partnering with the Business Senior Management to develop Product Roadmap and Release schedules.

q  Operations & Systems Experience – Solid experience providing 24x7 project managing routine monthly, quarter, and annual software and systems enhancements and financial close initiatives.  Experience managing and working with System Verification Testing (SVT), Networks Verification Testing (NVT), and System Integration Testing (SIT) units. 

q  Sarbanes-Oxley Compliance & Audit Review – Strong experience running SOX compliance initiatives in the Financial Market in Information Technology departments.  Providing proof of system access controls, segregation of duties, and mapping business change management approvals to actual system code changes.

PROFESSIONAL EXPERIENCE

Bank of America                                                                                                                                July 2011 - Present

Senior Project Manager (converted Full Time Employee)/ Technical Delivery Manager

Responsible for managing multiple small and large projects from Initiation through Production Support Business As Usual (BAU) processes. Hands PM responsible for facilitating issues resolution topic meetings, creating meeting minutes, manage project budgets (forecast & actuals) ranging from $ 250 k - $ 6 M, track risks, and key documents required for Audit.

Sapphire Technologies                                                                                                                   Feb 2011 – July 2011

Senior Project Manager – Consultant at Bank of America

Responsible for supporting the Imaging department Functional teams manage enhancement and project budgets, schedules, and documentation.

Vespa Management Consulting                                                                                                    April 2009 – Feb 2011

Senior Project Manager – Consultant at Wells Fargo – ACH Integration – Wachovia Merger Project

Responsible for supporting the Application and Product Management in the Wells Fargo/Wachovia merger project with starting from Project Initiation through the Warranty Production Support phases:

-          Infrastructure Design/Build-Out (Linux, DB2, AIX, Actuate, MQ): supported the Infrastructure Architect & Planner to create project build-out plans, Proof of Concept Demo,  and vendor coordination.

-          GUI Design/Branding: Managed the project schedule, tracked status of branding gaps between the Vendor UI and the required Wells Fargo branding.

-          Vendor software development / Software testing / Performance Testing: Coordinate release schedule, coordinate Integration testing between multi-testing teams.

-          Application Integration:  Create project schedules, coordination meetings, product release schedules between the 7 – 8 different applications.

-          Customer Migrations: Create implementation game plan for the weekend events, manage the implementation weekend implementations, and tracked issues for resolution through-out the weekend.

Project & Budget Management:  Conduct team multi-day off-site mtgs. Managed project plans, managed a multi-year program budget $ 7M with month forecast and actual projections, tracked issues, actions, risks, and provided executive level reporting.  Support a team of 15+ across the US.  Conducted daily and weekly status meetings Responsible for project compliance documentation for Production releases.

Fannie Mae – Washington, DC                                                                                               January 2008 – April 2009                 

Senior Project Manager managing the Whole loan & GFEE Accounting

Project Management –Managed project plans, issues and actions, process diagrams, and executive level reporting.  Manage a team of three Project Managers across 12 work streams.

SharePoint site Management – Responsible for managing 20 different SharePoint sites between the various support teams.  Serve as the Administrator to authorize access, communicate project schedule, issues, status reporting, InfoPath.  Responsible for maintaining all project related documentation required for internal and external auditors.

JMG, Inc – Washington, DC                                                                                                          June 2007 – September 2007

Sub-contract with LMC Group, Inc at Fannie Mae

                Fannie Mae – Senior Project Manager –Accounting - Financial Controls & Systems

Project Management – Responsible for matrix managing a team of 35 - 40, creating Technical Release project plans, resolving technical enhancement issues, process diagrams, executive level reporting, and conducting meetings between multiple departments and divisions.  Liaison working with Internal and External audit teams to track risks and issues to resolution.

Partnering with Business Management - Experience partnering with the Business Senior Management to develop Product Roadmap and Release schedules.

SharePoint site Management – Responsible for managing 8 different SharePoint sites between the various support teams.  Serve as the Administrator to authorize access, communicate project schedule, issues, status reporting, InfoPath.  Responsible for maintaining all project related documentation required for internal and external auditors.

Case Management Group, Inc –San Francisco, CA                                                            October 2006 – April 2007

Sub-contract with Comsys at Wells Fargo

                Wells Fargo - Senior Technical Project Manager –- E-Commerce Software Development

Project Management – Matrix managed 30 – 35 Developers and Quality Assurance Engineers in multiple locations in the US and Off-Shore for a $ 1.5 M system integration project to provide business customer online access to bank account information for Well Fargo business customers.  Managed release schedules between 7 systems.  Manage budget, project schedule, issues, and key milestone handoffs.  Conduct weekly status meetings with Technical team.  Conduct bi-weekly status reports to the Vice President (Product Owner).

Partnering with Business Senior Management – Responsible for partnering with Business teams to outline the Release Schedule to support their high-profile projects.

AOL – Mountain View, CA                                                                                                    March 2006 – October 2006   

Senior Technical Project Manager – Software Development – “Uncut Video”

Project Management – Matrixed managed 10 - 12 developers and Quality Assurance Engineers.  Supported Internationalization (i18N) and localization enhancements for “Uncut Video” launch.  Responsible for providing 24/7 support to Java, SQL, and J2EE software products that feed into the corporate G/L.  Supporting Product Marketing to development “Personalized” enhancement for “Uncut Video.”

Sapphire Technologies – Consultant for Fannie Mae                                                            April 2005 - March 2006

Senior Project Manager –Financial Restatement Program Management Office – Mark to Market – Investment Portfolio

§  Project Management – Responsible for managing a team of 6 Project Managers and Business Analysts.  Matrix managed a team of 15 – 20 development staff. Responsible for creating Production & Release project plans, issues and actions item lists, process diagrams, executive level reporting, and conducting meetings between multiple departments   divisions.

§  Partnering with Business Management - Experience partnering with the Business Senior Management to develop Product Roadmap and Release schedules.

Freddie Mac – McLean, VA                                                                                                       January 2004 – April 2005

Technical Project Manager – Software Development – Investments Accounting & Capital Markets

§   Project Management – Managed a team of 15 Developers and Quality Assurance testers and providing 24/7 support to Java, SQL, and J2EE software products that feed into the corporate G/L.  Managed the development of the Custodial Reconciliation System (CRS) and Amortization projects to reconcile expected principal and interest (P&I) payments on mortgage and asset backed securities held by the retained portfolio with the actual payments provided by custodians.  Partnered with business teams to develop enhancements.

§  Partnering with Business Management - Experience partnering with the Business Senior Management to develop Product Roadmap and Release schedules.

Telecommunications Development Corporation – Washington, DC                                        March 2001 – Jan 2004

            IT Development / Organization Senior  Manager

§   Responsible for developing and managing corporate initiatives regarding service delivery, project management, business process development, and consultant / employee recruitment. 

§   Project Management – Budget management. Produced status reports. Responsible for providing Project Management Guides & Templates for Company consultants in the following areas:  program scheduling, work packages, risk analysis and assessment, issue management, scope change management, status reporting, contingency planning and budget management.

§  Vendor/Account Management – Responsible for managing the business relationships for the Bureau of ATF and the Government of the District of Columbia (revenue totaling $ 4 Million).  Serve as a liaison between Senior & Executive Directors of District and Federal Agencies. 

§  Project Manager -–Electronic Benefits Transfer Program (EBT) & Kiosk “City of Access” Initiative Consultant to the Government of the District of Columbia – Office of the Chief Technology Officer / Office of the Chief Financial Officer. Managed a team of 10. Interfaced with Senior & Executive Directors of District and Federal Agencies. Tracked budget against plan. Produced weekly status reports.  Conducted PERT analysis against program schedule.  Responsible for managing financial budgets for both programs ranging from $ 2 – 7 million.

Concert Global Telecommunications – Reston, Virginia                                          January 1999 – March 2001

Project Manager - Customer Migrations

Responsible for Customer Network Migrations from the US Subnets for: US, Canada, Mexico, Venezuela, Argentina, Chile, and Columbia over 1500 customers with Frame, Packet, and ISDN-DBU platforms. 

§   Project Management - Managed a team of 5 across in GA and VA. Tracked project milestones, deliverables, budget, and financials. Conducted weekly conference calls for all countries and products. Produced weekly and monthly status reports.  Identified & escalated contingencies within migrations and implementation schedules/plans and showstoppers.  Created low-level and high-level process documentation. 

§   Supplier Management - Managed 200 global suppliers supporting 1500 customers. Primary interface between suppliers in Mexico, Venezuela, Argentina, Chile, and Columbia to ensure customer orders have been progressed.  Interfaced with Senior and Executive Level Management for executive level reporting.

§   Budget Management - Tracked financial budgets for ATM, IP, and Data programs totaling $15 – 20 million.  Created spending plans and program budget forecasts.  Responsible for organizing a solid work package process to map associated program deliverables.  Generated and tracked Purchase Orders for all equipment and services under these programs.

Future Enterprises, Inc. – Washington, DC                                                           June 1997 – December 1998

Customer Service / Inside Sales Manager

Responsible for implementing process to meet the business sales objectives for computer training firm. 

§   IT Management  & Business Development -  Managed customer service, front office, and inside sales departments (team of 8).  Responsible for generating $1.5 Million annual public revenue.  

§  Budget Management – Responsible for tracking 1.5 Million dollars.  Created department spending plans, headcounts, and revenue projections. 

 

EDUCATION

Bachelor of Arts - History - Old Dominion University, Norfolk, VA                                              1997   Deans List

 

PROFESSIONAL TRAINING

End User Applications – MS Project, Primavera, Outlook, Access, Excel, Word, PowerPoint, Visio, Remedy, Rational - ClearQuest, ClearCase.

PMP - ESI International, MS Project – Orange Belt Training

Global Training - Global Effectiveness – Partnership Development

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