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Ruby  Morgan (508) 965-7896                                        email:Ruby@aol.com

Chief Information Officer/Director of Information Technology/Senior Project Manager

Turnaround Management / Recovery Projects /Execution /Implementation / P&L Responsibility / Strategic Planning / Start-ups

Fortune 500 Executive and Information Technology Leader: I have been fortunate to enjoy a classical systems and management career that included positions with well-known organizations such as Compaq Computer Corporation, Cooper & Lybrand, Bank of Boston and the Federal Reserve. As an Officer in the United States Army I consulted to Federal Emergency Management Agency (FEMA) and the NSA. Career Track: Professional growth through such positions as Application Developer, Network Manager, Project Manager, Senior Project Manager, Program Manager, Vice President of Systems, Manager of Information Technology, Director of Information Technology and Security and Chief Information Officer.

Entrepreneurial Experience / Start- ups/ Turnaround Management: During the last 20 years I have utilized my natural affinity for technology to build, optimize and secure Information Technology resources. I have a successful track record of increasing sales, reducing costs, streaming lining operations, optimizing and securing Information Technology resources in a wide range of industries and situations. I have been successful completing large deployments of IT resources, the recovery of projects that are failing and jump starting stalled software development projects. I utilize the “best practices” of PMI, Cooper’s & Lybrand and other project management methodologies to make people and projects succeed.  Having executed over 50 projects that total over $500MM in revenue, with full P&L responsibility, my projects are completed on time, under budget and with superior client satisfaction.

Proven Record of Success Across All Major Corporate Information Technology Functions: I am skilled in all areas of executive management, including developing state of the art Information Technology operations throughout the U.S. and worldwide. This includes building premier networks, securing systems and creating innovative solutions to difficult technical problems. My application development experience includes building the one of the first CRM systems in banking, automating loan documentation and web based internet applications. I have consistently exceeded company objectives while achieving double-digit gains in productivity while decreasing expenses. Very ROI focused while aligning IT with the firm’s business objectives.

Selected Achievements & Skills

·          Recovered a $25 million deployment and integration project for Fleet Bank/NCR. Over 100,000 retail I.T. systems were deployed to 1300 branches in 6 states.  Led a team of 20 project managers, 18 engineering teams and 12 administrative/logistic personnel.  Negotiated deliverables and Scope of Work with client. Although the project was in crisis when I arrived, it was completed on time with superior client satisfaction.  (RMS, Senior Project Manager)

·          Started small system electronic information security and training practice within the U.S. Army. Later, attendance became a required joint services training requirement. This included integration of existing and emerging security technologies including firewalls, vulnerability assessment, penetration testing, smart cards, biometrics, radio frequency and satellite tracking for providing premises, computer and logistics cargo security.  (Captain, US Army; also, as a contractor, with FEMA, US Navy, US Army, Joint Services, foreign agencies and Federal Reserve)

·          Designed and deployed Point Of Sale (POS) solutions for Armani, Eckard Drug and BJ’s Wholesale Club. This included infrastructure, security and inventory.

·          Managed all ebusiness, internet and firewall assets for the Federal Reserve Bank. This included malware, virus detection and prevention, audit response, compliance, SOX, penetration testing and vulnerability assessment. (Federal Reserve Bank, Compaq clients and Hill&Barlow)

·          Designed, programmed, and implementation a CRM/Relationship Selling mainframe/microcomputer database systems for Bank of Boston. System targeted and tracked 40,000 clients and sales goals for 8 divisions. Extensive negotiations to ensure buy-in from stakeholders and business units. Generated over $38 million during two years from current customers without increased staff. (Bank of Boston)

·          Successfully developed and implementation B-to-B and B-to-C e-commerce sites for 2 banks and a law firm. Translate high-level Internet vision and strategy into actionable programs for Compaq’s non-stop computing division. (Compaq, Hill&Barlow and others)

·          Reversed profit decline, improved profitability and successfully completed an $80MM global deployment at Pfizer, a worldwide pharmaceutical company. This 40,000-seat and 300 server project was in crisis when I arrived. Through renegotiations with business units and realigning goals with the business needs it was completed on time.  Managed 6 managers, 20 internal resources and over 40 staff members throughout the world. This included managing various contracts and diverse cultural resources worldwide.  (Compaq)

·          As Chief Information Officer of Advanced Financial Services, a $185MM Mortgage Lender/Financial Services company, I designed, programmed and implemented an automated loan document creation system that decreased production time by 75% and increased accuracy by 38%.  Immediate gain of over $2MM in increased business due to improved speed and accuracy. (ETC, client AFS, Interim CIO)

·          Designed and implemented a Business Continuance plan with a Disaster Recovery site utilizing T-1 lines to a remote server farm with 128 bit encrypted VPN nFuse remote access for 100% full desktop functionality. Negotiated contract and deliverables with vendors. (Director of IT and Security, Hill&Barlow)

·          Managed Application Development, Programming, Networking, Training, Telecommunications, Call Center/Help Desk, Systems Engineering, Internet/Intranet development, Security and consultants for vulnerability assessment and penetration testing for numerous law firms. Rebuilt infrastructure to include redundant servers, backup power, and Business Continuance/Disaster Recovery site with application redundancy. Zero system or security failures that impacted business.

·          Director of Information Technology and Security, Hill & Barlow, aggressive renegotiations and consolidation of vendors saved the firm over $300,000 within first 90 days.

·          Director of Information Technology and Productivity for a $300 million U.K. international manufacturing firm. Instituted security, backup and disaster recovery programs to ensure continuous operations. Zero network or security failures while Director. Extensive travel throughout the U.S., U.K. and Italy. Negotiated contract and deliverables with vendors related to IT Services for multiple sites.  (ETC-John Brown, Inc., Interim Director of IT and Productivity)

·        When the State of Rhode Island closed all RISDIC insured Savings and Loans, I became the acting CIO. My responsibility was to build an inventory and audit system that would compare all loan documentation vs. loans issued vs. loan payments. The difference was over $100MM. Loan system was created within 30 days and tracked over 100,000 questionable loans. This caused over 20 people to be arrested for bank fraud.

·        Designed and implemented eleven (11) Project Management Offices for numerous companies and implemented numerous methodologies.

·          Skills: Exceptionally strong written and verbal communication skills. I can explain very technical solutions in easily understandable terms.  Highly personable and have worked at the C-level. Proficient in solving problems and implementing solutions under tight budgets and deadlines. Successful history of recovering projects that were failing and making them successful. Hands-on executive, capable of efficient management of all level of staff, budgets and clients.

 

Ruby Morgan                            (508) 965-1230                                     email: Ruby@aol.com

Career Overview / Entrepreneurial and Fortune 500 Experience

SENIOR PROJECT MANAGER, Kforce, 1/2011 to Present

Manage multiple projects for Massachusetts Department of Transportation including:

·          A $5 million technology refresh of infrastructure, Microsoft licensing and software upgrades. This is a rapid deployment project with critical demands concerning time, personnel, and extensive vendor negotiation to completed deployments by June 2011.

·          International Registration Program (IRP) Replacement and CVISN deployment. Included RFQ, SOW and contracts with vendors.

·          Commercial Driver License Information System (CDLIS 5.2) upgrade to include automated medical certification documentation.

·          Special Projects for the CIO including research, position papers, Technology Summit, Disaster Recovery and legislative reports.

SENIOR PROGRAM MANAGER, Independent Contractor, 1/2010 to 1/2011 

·          Create a PMO to manage multiple projects including virtualization and cloud migration of data center assets to offshore. This reduced the time spent on managing the environment by 60%, reduce TCO by 30%, and the staff required to manage a server environment by 35%. (HCL, SONUS)

·          Create a PMO for a top-tier financial services company to increase management oversight, budget reporting and efficiency of project completion. (Knowledge/Fidelity)

SENIOR PROJECT MANAGER, IT AND SECURITY, Kforce, 7/2009 to 12/2009

·          Responsible for the State of Massachusetts email migration from Exchange 2003 to Exchange 2007 and hardware upgrade. This includes Exchange 2003/Outlook 2003 users as an upgrade to 2007 and migration of users from diverse email systems to Exchange/Outlook 2007. Extensive vendor management, matrix State employees and senior management interaction. Completed proof of concept, pilot and users migration within the first 35 days. Develop key metrics and scorecards for reporting IT performance against objectives and SLAs. Active Directory, storage, data center move, multi site environment and negotiation in a political environment were all part of the position.

·          Responsible for directing and executing the analysis, re-engineering, prioritization and resource management of initiatives to improve the internal operating efficiencies of the IT organization and training. Manage Systems Development Life Cycle activities, monitoring the usage and planning of resources, strategy for prioritizing, addressing process improvements, and the measurement of the effectiveness of the process change with active and passive measures. Interface with the IT Business Division for the process implications/improvements on large IT initiatives and represent IT on Committees.

·          Directed a cross functional team of over twenty staff and consultants. Budget was over $10 million.

SENIOR PROJECT MANAGER, IT AND SECURITY, Keane, 3/2008 – 6/2009.

·          Managed the rewrite of a major insurance company policy issuance program application and data warehouse. This program touched all aspects of the insurance company including outside credit agencies, state agencies, internet and legacy systems. The project was six weeks behind schedule when I arrived with weekly reports to senior management concerning the status. The project was completed on time and achieved every milestone.

·          As a project manager and technical expert on the Risk and Asset Management Systems team I was directly responsible for code, interface and data flows. Coordinated with other project teams and business analysts to translate detailed specifications into new or enhanced application solutions. Maintains peer relationships across IT areas (infrastructure, operations, etc) to support effective implementation.

SENIOR PROJECT MANAGER, IT AND SECURITY, QED Consulting, 2003 – 2008

·          Deployed a secure wireless network that included inventory, POS, credit card and telephones for 170 Stores and 4 Distribution Centers. Recovered 6 weeks   through vendor acceleration and streamlining of ordering process.

·          Worked with a government agency concerning the design of a wireless telemetry system for prisons.

·          Completed companywide Notes/Domino to Outlook/Exchange global migration for the Hartford Insurance Group. Managed all ebusiness, internet and firewall assets for the Federal Reserve Bank. This included presentations to senior management, malware threat containment, ActiveX filtering, virus detection and prevention, audit response, compliance, SOX, penetration testing and vulnerability assessment. Drove the ITIL initiative and implementation.

·          Demonstrated experience includes Microsoft Windows 2003/2007 Servers, Exchange Server 2003/2007, SQL Server, Oracle ERP, Cisco, Active Directory, VPN, RIM and VOIP.

·          Created PMO for StrategIT, Select, Preti and many other companies.

·          Interim Director of IT and Security for a law firm. Planned and implemented a network and software rebuild of all mission critical applications

DIRECTOR, INFORMATION TECHNOLOGY AND SECURITY, Hill & Barlow, 2001 – 2003. Firm closed.

As the Chief Information and Technology Officer for a top tier law firm, I was responsible for the strategic and tactical implementation of systems that meet the growing needs of the firm and its clients. All solutions were cost effective, time sensitive and with a Return on Investment (ROI) focus. Created a PMO to ensure projects were completed on-time and under budget. Significant accomplishments include:

·          Focused on stabilizing systems, CRM implementation, disaster recovery design and reducing staff turnover by increasing morale, training and definition of individual responsibilities. Zero percent unplanned turnover.

·          Rebuilt infrastructure to include redundant servers, backup power, Business Continuance/Disaster Recovery site and application redundancy. Zero system or security failures that impacted business.

·          Managed Application Development, Programming, Networking, Training, Telecommunications, Call Center/Help Desk, Systems Engineering, Internet/Intranet development, Security and consultants for vulnerability assessment and Penetration testing.

·          Aggressive renegotiations and consolidation of vendors saved the firm over $300,000 within first 90 days.

·          Utilized Intranet sites for Staff and Group areas of the firm to improve communication and efficiency. Implemented Logistics Intranet site improved ordering of catering, supplies and IT services. Saved $100,000 immediately.

·          $15million budget, managed 5 managers and 20 technologists.

DIRECTOR, WIRELESS IMPLEMENTATION PRACTICE/PMO, Paradigm4, 2000 – 2001-Firm closed.

Responsible for the Project Management Office (PMO), Product Development and the New Jersey Data Center. This included planning, staffing, budgeting, pricing, managing implementation teams, business development, wireless inter-operability, security, product road map and integration of enhancements into the wireless product. Significant accomplishments include:

·          Responsible for all electronic, data center (US and India) and wireless security. Zero penetration or failures.

·          With quality and performance improvements increased efficiency to reduce deployment time by 66% and save $1 million.

·          Worked with Oracle concerning wireless use of their product in government agencies.

·          Led vendor negotiation with Oracle, Sprint, AT&T, Microsoft, Qualcomm, Wireless Knowledge, RIM and others.

·          Responsible for strategic supplier/partner management with key customer support (RIM, Microsoft, Oracle, Qualcomm) including contract management and negotiation.  Extensive experience with legal and contract management. Negotiated 18 months license with Microsoft/Qualcomm/Wireless Knowledge for 12 months cost. Saved $1.5million

·          $12million budget, managed up to 4 project managers and over 20 engineers/technical staff.

Ruby Morgan                            (508) 965-1230                                     email: Ruby@aol.com

SENIOR PROJECT MANAGER, Compaq Computer Corporation, 1998 – 2000. Firm merged.

Responsible for Exchange, Outlook, NT, SMS, e-commerce, security and database management deployment to worldwide companies. Closed over $10M in new and change order business per year. Significant accomplishments included:

·          Global deployments of Exchange/Outlook, deployment of Oracle Financial applications and NT/Window2000 servers.

·          Created a seven (7) Project Management Offices (PMO).

·          Managed a 5000-seat Exchange/Outlook/NT/SMS/netIQ nationwide deployment.  Migrated legacy systems to Microsoft Exchange platform.

·          Created and implemented a "Project Audit" Practice to recover projects that were in jeopardy of failing. Recovered two projects that generated $1 million in expanded revenue.

·          Depending on the project, managed up to 8 project managers and over 40 engineers/technical staff.

SENIOR PROJECT MANAGER, Resource Management Systems (RMS), 1996 – 1998.

Rescued mission critical projects that are in crisis. Managed over twenty Project Managers, engineers, programmers and associated I.T. staff throughout the United States and Canada. Developed and deployed Oracle, PeopleSoft and Microsoft applications. Accomplishments included:

·          $45 million office automation rollout of PeopleSoft HR and Oracle financial software to over 300 sites for Olsten Corp.

·          $25 million 1200 branch automation and migration rapid deployment project with Fleet/NCR. 

·          $40 million nationwide pharmacy wireless automation and inventory project with Eckerd Drug/IBM.

·          Depending on the project, managed up to 5 project managers and over 30 engineers/technical staff.

SENIOR ASSOCIATE/PROJECT MANAGER, Coopers & Lybrand, L.L.P., 1994 – 1996.

Analyze, programmed and manage the integration of microcomputers, LAN, and mainframe computers. Significant accomplishments included:

·          Full System Life Cycle responsibility for a Visual Basic Sales Tracking and Reporting System for a large toy company, Hasbro. Also managed provided application support and training to GTECH and other manufacturing firms.

·          Designed and programmed a Lease Administration Program for the world's largest Levi distributor, Designs Inc.

·          Data Warehouse project and a Year 2000 analysis and implementation, Nissan and State of Massachusetts.

·          SAP, NT, Lotus Notes, CC:Mail and Oracle implementations

·          Depending on the project, managed up to 3 project managers and over 10 engineers/technical staff.

MANAGER OF CONSULTING SERVICES/ CIO, Excellence in Technology Consulting (ETC), 1991 – 1994.

·          Provided strategic information technology consulting, management, networking, application development and training services in Rhode Island and Massachusetts.  Significant accomplishments included:

·          Interim Chief Information Officer for Advanced Financial Services; a $185 million Financial Services company.

·          Interim Director of Information Technology and Productivity for John Brown; a $300 million international manufacturing firm.

·          Interim Manager of IT and Research for RI Economic Development agency.

·          Depending on the project, managed up to 3 project managers and over 10-20 engineers/technical staff. 

VICE PRESIDENT, Bank of Boston, 1987-1991.

Promoted numerous times into positions of increasing responsibility, complex challenges and new technology. Accepted and graduated from the Operations Management Training Program and Systems Training Program. Started as Application Developer and progressed through Project Manager/VP in Banking Services. Assisted with Diversity Recruitment. Used AS/400, IBM3090, LAN, WAN and PCs. Significant accomplishments included:

·          Managed the development, implementation and support of the Relationship Selling System using FOCUS mainframe, vendors, consultants and microcomputer technology. System generated $17million during the first year and $21million second year. Managed an operating budget of $2million, 2 managers and 5 employees.

·          Designed and programmed a LAN/dBase Check Reorder System. Increased reorders by 30% and reduced reorder time from 7 days to 1 day. Replaced mainframe system saving the Bank over $1million the first year of operation.

·          Designed and delivered Operations Management Training Program. This program rotated managers through 7 Operational Departments with the result of placing them within an Operational Department as a manager.

·          Manager of retail systems, vendors, debit card, ATMs, branch automation and the integration of microcomputers into the retail-banking environment.

·          Implemented a bank wide online teller and online platform CSR system on time and other budget.

·          Designed and programmed a Branch Automation Safe Deposit Box Inventory System. Discovered 30% of boxes were unused and 20% were   unpaid for more than 2 years. Increase sales by 50%, revenue by 80% and gained over $100,000 during the first year with captured funds and increased revenue without additional staff.

·          Managed an operating budget of $1.5million and 22 employees. Significant accomplishments included:

 

 

Education

·          NEW HORIZONS, Project Management Professional (PMP®) Certification Coursework, March 2010

·          NEW HORIZONS, SQL Querying - Level 2 Advanced Querying, March 2010

·          NEW HORIZONS, Information Technology Infrastructure Library (ITIL) Intermediate, March 2010

·          NEW HORIZONS, SQL Querying - Level 1 Fundamentals of Querying, March 2010

·          NEW HORIZONS, Information Technology Infrastructure Library (ITIL) Foundation v3 certification, February 2010

·             MASSACHUSETTS SCHOOL OF LAW, two years of JD study.

·          BOSTON UNIVERSITY, MBA, Honors, Finance and Management Information Systems.

·          BOSTON UNIVERSITY, BSBA, magna cum laude, Organizational Behavior and Marketing.

Certifications

* ITIL Foundation v3 Certified (2/2010) * Microsoft Infrastructure Deployment Course (MSF) * Certified Novell Engineer (CNE) * Quality Circles (QC) Facilitator Certification * Just in Time Certification (JIT) * Windows NT Administration Certificate * CITRIX Certification * Project Management Institute (PMI) Member * Information Security Certification * UNIX Administrator Certification * Summit D, Development and Application Management, Coopers & Lybrand * Six Sigma * Microsoft Exchange Certification * LOMA I and II * Additional: Graduate of Bank of Boston and the United States Army’s Systems Program. Harvard University systems course and possess numerous other certifications.

 

 

 

 

Ruby Morgan (508) 965-1230                                         email:Ruby@aol.com

Summary of Military and Government Experience concurrent with civilian experience

·          Military Intelligence School – Captain – Designed and delivered Systems Security Courses, conducted risk assessment and management for the United States Army, FEMA and Security Agencies. 1989 –1999

·          Annual training and special assignments with Security Agencies.

·          Information Technology, Litigation, e-Discovery support for Judge Advocate General (JAG). 

·          94th ARCOM, - 1st Lieutenant – Assisted ARCOM with design and delivery of Information Security policies. Member of IT-SWAT team that conducted forensic analysis of intrusion and system security issues.

·          Advised United States Army, Federal Emergency Management Agency (FEMA) and the NSA on system issues.

·          Top Secret Security Clearance.

·          Completed Quartermaster Officer Basic and Advance courses.

·          Managed the Army's largest automated warehouse as a Reserve Officer. Implemented RFID technology for Sensitive Items.

 

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