Senior Program Manager Resume Creative Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Maya Weiser

309 Altamead Drive, Los Altos, CA 94001 ¿ weisermaya@me.com ¿ 408.348.9876

_______________________________________________________________________________

PROFESSIONAL SUMMARY

·         IT Management experience, currently managing a team of Business Analysts helping deliver new products and services to over 18 million DIRECTV subscribers.

·         Significant experience in delivering technology solutions in large-scale B2C and e-commerce environments where flexibility and adaptability is necessary and a fast pace is routine.

·         12+ years of experience in project/program management overall, including 4.5 years at one of the world’s largest and most popular e-commerce web sites (eBay), managing 8-10 projects simultaneously utilizing cross-functional teams in a global product development environment, with teams working in India, China, and many other countries.

·         Flexible, resourceful, and entrepreneurial, with a keen sense of business and strong communication and relationship-building skills.

·         Experienced in a wide range of responsibilities including program management, business analysis, product requirements, specifications and statement of work documentation, business development, sales, marketing, deployment, training, technical documentation, and quality assurance.

• Tools: MS Project, Visio, Excel, Word, Powerpoint, iRise, Sharepoint, CA Clarity, Rational ClearCase, Rational ClearQuest

·         Methodologies: RUP, Agile, SCRUM, SDLC, PLC, Waterfall

PROFESSIONAL EXPERIENCE

DIRECTV, Inc.                                                                                                                                            April 2010 - Present

Senior Manager – IT Business Analysis (Dotcom/Advanced Services/Engineering)

Currently managing a team of 10 Business Analysts responsible for requirements analysis for the Dotcom/Advanced Services/Engineering domain. This domain includes all aspects of development for Directv.com as well as delivery of new products and services to the home via new hardware and new set-top box capabilities. Examples include: delivering new media capabilities such as online streaming of content and streaming to mobile and PC, integrating social networking capabilities, and delivering networked set-top box and home media server capabilities to the home. In general, the Dotcom/Advanced Services/Engineering domain delivers new and cutting-edge products to DIRECTV’s subscribers and drives the creation of “anytime, anywhere” content solutions.

Responsibilities include:

• Primary liaison between business strategy teams and technology providers - Manage, monitor, and constantly improve collaboration and communication between Business Analysts, business partners, and project stakeholders.
• Direct the activities of 10 business analysts producing Initial Assessment (IA) and Solution Analysis Specification (requirements) documents for a high volume of high-visibility projects.
• Allocate and assign resources to projects.
• Monitor quality, compliance, and progress of requirements analysis activity for projects with a total budget of $30-$50 million.
• Participate directly in large-scale and complex projects to ensure that the BA team evaluates the “big picture” and gathers end-to-end requirements across multiple systems. Validate documented requirements with the business.
• Recommend and implement process change and improve communication among cross-functional teams.
• Hiring, on-boarding, and career development of new Business Analysts
• Promote domain ownership and develop domain expertise among Business Analysts to create a team of trusted subject matter experts.

OpenTV (Kudelski Group)                                                                                            January 2010 – March 2010

Sr. Project Manager (contract)

Contributed project planning and project leadership expertise for various middleware/engineering projects related to cable and satellite set-top box upgrades and features, such as Video on Demand (VOD), HD, Digital Video Recording (DVR), advanced user interfaces, and device management, monitoring, and reporting. Daily responsibilities included creating/maintaining project plans as well as leading and participating in meetings focused on product strategy and roadmap, resourcing, and scope.

eBay, Inc.                                                                                                                             March 2005 – August 2009

Senior Project Manager/Program Manager

Led product development efforts for major strategic initiatives focusing on search, navigation, seller experience, product catalog integration and operations, delivering complex customer-focused projects designed to increase user satisfaction and revenue. Successful track record of delivering both large and small projects on time and within initial scope by leveraging exceptional interpersonal and communication skills and using proven tracking, status, and reporting methods, and tools such as MS Project, Excel, and Powerpoint, and Visio. Day-to-day activities: developing, tracking, and maintaining project schedules, communication of project status to senior management, issue resolution, risk management and risk avoidance including appropriate escalation activity, process compliance and process improvement recommendations, planning and leading weekly status meetings and daily checkpoints with primary team members and key stakeholders, and identifying key decision-makers and building strong relationships throughout the organization.

·         Led an executive-driven effort utilizing agile development methodology to quickly release and test variations in search results formatting. The result was improved innovation and TTM in delivering better search results for eBay’s huge community of users.

·         Managed the category rollout process for over 2 years, leading a team of developers and category specialists locally and in China, rolling out changes to eBay’s category structure on a monthly basis. Championed and organized the effort to improve the process and eliminate steps, cutting the engineering and operations hours spent on the process in half.

·         Led the development effort to bring a major new feature to the site for sellers – the Seller Dashboard. Seller Dashboard gives sellers an up-to-the-minute, at-a-glance update of their status and ranking so they can continually improve their ability to reach buyers via search results. This project alone accounted for approximately 700 developer days and $1.2M in developer headcount budget, and involved 50 team members from many functional areas – development, operations, user experience, visual design, interaction design, product management, QA etc.

·         As Program Manager, routinely administered a developer headcount budget of $10-$15M and coordinated internal, contract, and outsource teams from concept phase to release.

·         In 2008 spent 6 months working abroad in eBay’s India Development Center, spearheading the effort to create and manage the India Program Management team.

(2002-2003 attended Brooks Institute of Photography and completed an AA in Visual Journalism)

Webprint.com, Inc.                                                                                                              August 2001-December 2002

Program Manager

Designed and implemented a software program management methodology for projects that included web-based services and client software. Webprint operated as an ASP to create and implement online document ordering and delivery systems for customers of franchise, chain, and privately owned printing and office supply stores. Responsibilities: worked closely with business development, engineering, and executive teams to shape initial product features, market, and direction; organized product focus groups, testing, and pilot customer programs; worked closely with engineering to create overall user experience and user interface; executed project management and control standards and processes on assigned projects; organized and managed project status meetings with team members to assure delivery within time, scope, and cost; created and managed core formal documentation for assigned projects including MS Project documents, product requirements, milestone status reports, meeting minutes and training documents; coordinated cross-functional groups, including engineering, QA and product management; performed QA and provided initial feedback on development efforts; communicated project status across teams and managed and escalated issues as needed.

• Participated in all phases from business development through implementation and customer satisfaction, with the challenge of developing a customer base of chain, franchise, and facilities management companies in a start-up environment.

CAM Systems, Inc. (now OpenTV)                                                                                           May 1997 – August 2001                                                             

Project Manager

Managed all resources for successful installation of Eclipse cable advertising traffic and billing software and internet/intranet services. This included working with all departments internally and all resources at the customer level as the project leader throughout the software development life cycle and into implementation at the client site. Using MS Project, created central project plans to determine project tasks and associated timelines and managed all resources to meet project milestones. Scheduled meetings with all project personnel and created meeting agendas. Led business analysis efforts and managed documentation of requirements and specifications; led meetings for prioritization of features and release scheduling; executed all risk management, problem resolution, and change control procedures; involved in design, testing, and implementation of new features and upgrades; and post-project success/failure analysis. The Eclipse product also featured a variety of online components for reporting, statistical analysis, and sales inventory management that required management of web development, involvement in report design and troubleshooting, knowledge of SQL database queries, and design and testing of web user interface elements.

Marketing & Product Specialist

Multi-faceted role fulfilled the marketing, business development, project management, and customer support needs during the start-up phase of this company. Responsibilities included: product design, testing, and documentation, response to customer feature requests and issues, development and management of online and printed marketing communications projects, and planning and execution of trade show activity.

Employment prior to 1997 (further information available upon request):

Columbine JDS Systems/Cable Systems Division (3/6-5/97) – Project Manager

AT&T Media Services/Comcast Cable (4/93-3/96) – Account Coordinator

Dazai Advertising (3/92-3/93) – Account Coordinator

EDUCATION

·         BA English – Cal Poly San Luis Obispo

·         AA Visual Journalism – Brooks Institute of Photography

Download Resume Format