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Joy Schaffer

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309 Pheasant Trail      ·      Hudson, Massachusetts        ·         01001        ·       978.567.9876        ·       joy@comcast.net

SUMMARY

Extensive leadership in program management, project management, information technology, software development and related technical fields. Well experienced with full Software Development Life Cycle (SDLC) to include project ideation, program scheduling, cost estimation, matrix organization staffing, tracking program progress, risk identification and abatement, cost control, managing to a predicted forecast and management reporting. I have held several software engineering technical positions prior to transitioning into Program management. Seeking a Management, Program Manager or Project manager position in IT or system development.

 

Key Words:

Program, Project, Manager, Life Cycle, Process, WBS, Software Development, HP Quality Center, Matrix Organization, Delivery, Scrum, Agile Development, Veteran

PROFESSIONAL EXPERIENCE

2010 – Present  Apex Systems, Inc.

Sr. Project Manager

·         Assigned to the Wolters Kluwer, Risk and Compliance, account working with the GainsKeeper Team.

·         Responsible for planning multiple concurrent enhancement projects to bring the GainsKeeper product into compliance with the new Federal Cost Basis Legislation.

·         Duties include full SDLC ownership which includes project cost estimation to include labor cost over multiple matrix organizations (Engineering, Software Development, Quality Assurance and Business Analyst), subcontractor cost, risk assessment and abatement, scope creep and management reporting

·         Create and maintain the project schedule to include management reporting and change control.

·         Manage the multi-functional teams to develop the project requirements, design specification, implementation, quality testing and deployment.

·         Created and implemented HPQC requirements uploading and tracking to test cases and test completeness reporting.

·         Created and maintain the master Project Backlog data for the Product Management Team.

2006 – 2010       H&R Block, Digital Tax Solutions

Sr. Project Manager

·         Responsible for multiple concurrent projects for enhancements, new technology, performance improvement or security upgrades to H&R Block At Home (formerly TaxCut) tax products. I managed projects for both the online and desktop versions.

·         Duties include full SDLC ownership which includes project ideation, cost estimation to include labor cost over multiple matrix organizations (Engineering, Software Development, User Experience, Operations, Quality Assurance and Business Analyst), material cost, risk assessment and abatement, scope creep and management reporting

·         Worked directly with the Product Management Team to develop new requirements and for metric collection and analysis to help in future analysis

·         Create Statements of Work (SOW) for vendor purchased hardware, software purchases and licenses

·         Create and maintain the project schedule to include management reporting

·         Manage the multi-functional teams to develop the project requirements, design specification, implementation, quality testing and deployment.

·         Work with the contract sourcing team to negotiate favorable pricing and terms and conditions from vendor product purchases.

·         Manage some projects using  agile development via the Scrum Methodology

2004 – 2006       Global Consulting, Incorporated

Senior Project Manager/Release Manager

·         Assigned to the Verizon Online account

·         Managed product change requests for the Verizon online portal software system part of the Verizon Online (VOL) broadband network including DSL, FiOS and Dial customers

·         Responsible for the entire SDLC for each project

·         Processing of change requests (CR) from the many Verizon businesses and organized them into Portal Releases with budget and schedules

·         Assigned them to development groups and managed the development process through the final User Acceptance Testing (UAT) and into production.

·         Projects include authentication, provisioning of the user and capture of metrics of use in support of the marketing and sales organization to measure the effectiveness of each commercial offering.

·         Tracked and reported on funding and budgets for all projects of the department

·         Authored the departmental weekly status report to the Executive Director and Senior Vice President.

·         Represented the Department at project planning sessions

2001-2004          Consultant

Self employed as an independent consultant.

·        Update a municipal government building with new network, added connections and new servers.

2000-2001          USPowerSolutions, Inc.

Vice President of Professional Services

·         Managed the Professional Services Department responsible for system deployments of the company’s deregulated electric PowerSolution^TM product line

·         Coordinated internal teams from the Professional Services, eCommerce, Engineering, Regulatory and Knowledge Management Departments to effectively deploy product

·         Responsible for the application of the Professional Project Management (PMP) process to all projects

·         Covered the entire lifecycle to include Project Initiation, Project Planning, Project Execution, Project Control, Project Closing

·         Developed statements of work (SOW), project costing and budget reporting, the creation of work breakdown structures (WBS), project scheduling and tracking using Microsoft Project, risk identification and management, resource management, monthly reporting, cost-to-complete monitoring, requirements change management, configuration management, and customer sign-off

1996-2000         Teldata Solutions, Inc.

   Principle Project Manager

·         Managed Customer Information Systems projects for municipal utility companies

·         Responsible for the total SDLC including sales support, proposal pricing, contract negotiations, delivery and customer sign-off

·         Acquired staffing, both internal and consultant based, to affect total delivery

·         Responsible for the relationship with the software provider both from a business and technical perspective

·         Managed other third party suppliers to projects

·         Managed software development and operation of Teldata’s Energy Information Services (EIS) Internet service and Teldata Manager automatic meter reading (AMR) software

·         Established first commercially available system that allows an electric customer to view continuous 15-minute meter profile data via Internet on a next day or next hour basis

·         Supported Sales and Marketing Departments with technical presentations and proposals

·         Monitored state and federal requirements for metering and Meter Data Management Agent (MDMA) systems to ensure Teldata software is in compliance

1983-1996          Computer Science Innovations, Inc.

   Executive Vice President/COO

·         Co-founder of Computer Science Innovations, Inc. in 1983

·         Member of the Board of Directors and was elected corporate Secretary

·         Responsible for contract bids, negotiations and managing government classified projects in the C³I, digital mapping and data mining arenas

·         Led the company through yearly DCAA indirect rate determination and audits

·         Negotiated with Federal and Municipal government customers on large software development contracts

·         Managed computer aided dispatch and vehicle location projects built for the City of Eugene, OR, the City of Seattle and SEPTA in Philadelphia.

·         Product manager for an automatic meter reading (AMR) software product

·         Product manager for an electric utility daily demand forecasting product using neural network technology

 

1980-1983          Harris Corporation, Government Systems Sector

   Principal Engineer/Chief Programmer

·         Designed overall architecture of a major software system including integration of special purpose hardware for two classified high-speed communications data collection systems

·         Designed and implemented a multi-user on-line database that operated concurrently with communications equipment control software.

·         Designed and implemented a dual computer controlled real-time resource management capability   controlling several radios, communications and other processing resources.

·         Designed and implemented a multi-computer solution providing zero down time.

·         Interfaced custom hardware devices into operating system with special device drivers.

·         Managed integration of all software components to actual systems hardware.

·         Managed and participated in delivery of system to an overseas Government facility.

EDUCATION                                                                                                           

·         B.S. Electrical Engineering/Computer Engineering, George Washington University, Washington, D.C.

·         Associate in Applied Science, Electrical Technology, Hudson Valley Community College, Troy, New York

CERTIFICATIONS

·         Certified Scrum Master – Scum Alliance – May 7, 2007

MILITARY SERVICE – United States Army                                                        

·         Rank SP/4 Class - Computer Specialist

·         Honorable Discharge

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