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SOFIA  ALFORD                                                                                              email: sofia@gmail.com
309 Cottontail Road, Melville, 11309
Telephone: 631-367-9876   Cell: 631-807-1230


Summary
A driven, goal-focused professional with more than 20 years of successful information technology management experience.  Qualified at managing small, medium and large organizations through complex business and technical programs/ projects.  Adept at establishing relationships and working with all levels of business and technology personnel.  Excels at providing superior solutions by leveraging diverse technology and industry background.  Project Management Professional (PMP) Certified.

PRIME SOLUTIONS                                                                                              2009 to Present
Business/ Information Technology Consultant

Ø  Provided consulting services for broad range of corporations including:
Ø Managed multiple, concurrent projects related to sales force enablement (CRM), sales registration, business intelligence and new brand roll-out for a national pharmaceutical company.  Activities included plan management, business analysis, customer management, internal and external resource management and fiscal management.
Ø Worked with business personnel, senior management and technical team to manage the three projects for a global pharmaceutical company:
§  Managing deployment of a Healthcare Provider Compliance business intelligence application leveraging Cognos for corporate reporting supporting aggregate spend.
§  Managed implementation of a custom developed .Net application supporting metadata management for advertising agency-developed flash content.
§  Conducted strategic analysis of the business processes supporting the distribution and analysis of FDA-regulated promotional/ marketing materials.
Ø Worked with two commodities firms (oil, gas and gold) in the development of a broker confirm and reporting systems.

KEANE, INC.                                                                                                               2007 to 2009
Senior Program Manager/ Client Manager

Ø  Led all Keane client management, business development and PMO/delivery activities at a global pharmaceutical company.  Client projects included application outsourcing/ management and application development for Hyperion and Ariba (procurement) systems supported through an on-shore/off-shore model.  Additional projects included document management (SharePoint), project management enterprise deployment, FCPA Compliance, managed services for legacy applications and testing.  Over 100 on-shore/ off-shore resources under management spread over six projects.
Ø  Managed implementation of a legal/ compliance web-based J2EE application, customer data warehouse and business transformation for a large insurance brokerage company.   Established PMO function and provided leadership in all phases of the project including business analysis, application development, communications, organization design, user testing, change management and training.  The application supported business conflict management and OFAC/ Trade Sanctions monitoring and compliance establishing a corporate-wide data warehouse for all customer/ services information.   Worked directly with a team of over 40 internal business and technical staff from multiple firms located both on-shore and off-shore.

1-800 FLOWERS.COM                                                                                                             2006
Project Management Consultant                                                                                                                                            
Ø  Independent Contractor for 1-800 Flowers.com responsible for running eCommerce (web site development, affinity marketing and CheetahMail email marketing) and Financial Management (Oracle A/P and A/R) projects leveraging Agile approach.
FOUR SEASONS SUNROOMS                                                                                   2003 to 2006
Director of Information Technology

Ø  Defined company strategy and policies for supporting internal IT systems and infrastructure.
Ø  Implemented web on-line ordering (CAD-based), sales leads management, content management and shopping cart systems for B2B web site using Microsoft .Net and Open Source technologies.
Ø  Managed implementation and support of custom enterprise manufacturing, salesforce, and MAS 500 finance application distributed over eight locations.
Ø  Managed implementation of CRM process and system for maintaining franchising prospects/ opportunities and a customer CRM system for maintaining sales leads for corporate stores.
Ø  Managed department of eight supporting technology infrastructure including data center, networks, desktops, internet services, telephones and outsourced services.

ECI CONFERENCE CALL SERVICES                                                                      2002 to 2003
Director of Information Technology

Ø  Responsible for establishing strategy and policies for all Corporate Project Management, Software Development, Quality Assurance and Help Desk activities managing a department of over 20 IT professionals including several vendors and contract consultants.
Ø  Managed customer Extranet deployments and development/ roll-out of over a dozen conference calling and web-based products leveraging RUP and Agile Methodologies.
Ø  Managed implementation of SalesLogix CRM implementation and reporting data warehouse/ business intelligence repository that supported direct sales domestically.

PRICEWATERHOUSECOOPERS LLP                                                                       2001 to 2002
Director - Transaction Services

Ø  Lead teams in the execution of IT and Operational due diligences on over 20 Strategic and Private Equity targets.  Each due diligence project included a report and presentation to the Strategic or Private buyer’s business development team that included C-level personnel.
Ø  Lead IT and operations teams through large multi-national integrations in the Financial Services and Manufacturing industries.

CAP GEMINI ERNST & YOUNG                                                                                     1993-2000
Senior Manager

Ø  Led a team of 75 client, third-party consultants and CGE&Y personnel in the development of a Major Media Company’s second generation of Internet sites.  The new sites span over 12 web sites and 15 publications including streaming video and audio and extensive use of content management. 
Ø  Managed and deployed ERP package initiatives for Oracle, PeopleSoft and SAP implementation for Manufacturing, Consumer Products, Telecommunications and Financial Services organizations.
Ø  Led team of 20 establishing shared service center for a major life insurance company consolidating 400 jobs from seven locations throughout the US into a single site in Tampa Fl.
Ø  Led requirements definition and development of an activity based budgeting system for a regional Utility.

PREVIOUS EXPERIENCE

Metropolitan Life Insurance, Senior Business Analyst, 1988 – 1993
NorthAmerican Reinsurance/ Swiss Re, Statistical Assistant, 1987 – 1988
Chase Manhattan Bank, Investment Assistant, 1986 – 1987

EDUCATION
Hofstra University, MBA with Business Computer Information Systems concentration
University of Rochester, BA Economics Certificate in Finance/ Accounting (Simon School)


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