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SOFIA ALFORD email: sofia@gmail.com
309 Cottontail Road,
Melville, 11309
Telephone: 631-367-9876 Cell: 631-807-1230
Summary
A driven, goal-focused professional with more than
20 years of successful information technology management experience. Qualified at managing small, medium and large
organizations through complex business and technical programs/ projects. Adept at establishing relationships and
working with all levels of business and technology personnel. Excels at providing superior solutions by
leveraging diverse technology and industry background. Project Management Professional (PMP) Certified.
PRIME SOLUTIONS 2009
to Present
Business/ Information Technology Consultant
Ø Provided consulting services for
broad range of corporations including:
Ø Managed multiple, concurrent
projects related to sales force enablement (CRM), sales registration, business
intelligence and new brand roll-out for a national pharmaceutical company. Activities included plan management, business
analysis, customer management, internal and external resource management and
fiscal management.
Ø Worked with business personnel,
senior management and technical team to manage the three projects for a global pharmaceutical
company:
§ Managing deployment of a Healthcare
Provider Compliance business intelligence application leveraging Cognos for
corporate reporting supporting aggregate spend.
§ Managed implementation of a custom
developed .Net application supporting metadata management for advertising
agency-developed flash content.
§ Conducted strategic analysis of the
business processes supporting the distribution and analysis of FDA-regulated
promotional/ marketing materials.
Ø Worked with two commodities firms
(oil, gas and gold) in the development of a broker confirm and reporting systems.
KEANE, INC. 2007
to 2009
Senior Program Manager/ Client Manager
Ø Led
all Keane client management, business development and PMO/delivery activities
at a global pharmaceutical company.
Client projects included application outsourcing/ management and
application development for Hyperion and Ariba (procurement) systems supported
through an on-shore/off-shore model.
Additional projects included document management (SharePoint), project
management enterprise deployment, FCPA Compliance, managed services for legacy
applications and testing. Over 100 on-shore/
off-shore resources under management spread over six projects.
Ø Managed
implementation of a legal/ compliance web-based J2EE application, customer data
warehouse and business transformation for a large insurance brokerage
company. Established PMO function and
provided leadership in all phases of the project including business analysis,
application development, communications, organization design, user testing,
change management and training. The
application supported business conflict management and OFAC/ Trade Sanctions
monitoring and compliance establishing a corporate-wide data warehouse for all
customer/ services information. Worked
directly with a team of over 40 internal business and technical staff from
multiple firms located both on-shore and off-shore.
1-800 FLOWERS.COM 2006
Project Management Consultant
Ø Independent
Contractor for 1-800 Flowers.com responsible for running eCommerce (web site
development, affinity marketing and CheetahMail email marketing) and Financial
Management (Oracle A/P and A/R) projects leveraging Agile approach.
FOUR
SEASONS SUNROOMS 2003
to 2006
Director of Information
Technology
Ø Defined
company strategy and policies for supporting internal IT systems and
infrastructure.
Ø Implemented
web on-line ordering (CAD-based), sales leads management, content management
and shopping cart systems for B2B web site using Microsoft .Net and Open Source
technologies.
Ø Managed
implementation and support of custom enterprise manufacturing, salesforce, and
MAS 500 finance application distributed over eight locations.
Ø Managed
implementation of CRM process and system for maintaining franchising prospects/
opportunities and a customer CRM system for maintaining sales leads for
corporate stores.
Ø Managed
department of eight supporting technology infrastructure including data center,
networks, desktops, internet services, telephones and outsourced services.
ECI
CONFERENCE CALL SERVICES 2002
to 2003
Director
of Information Technology
Ø Responsible
for establishing strategy and policies for all Corporate Project Management,
Software Development, Quality Assurance and Help Desk activities managing a
department of over 20 IT professionals including several vendors and contract
consultants.
Ø Managed
customer Extranet deployments and development/ roll-out of over a dozen
conference calling and web-based products leveraging RUP and Agile
Methodologies.
Ø Managed
implementation of SalesLogix CRM implementation and reporting data warehouse/
business intelligence repository that supported direct sales domestically.
PRICEWATERHOUSECOOPERS LLP 2001
to 2002
Director - Transaction Services
Ø Lead
teams in the execution of IT and Operational due diligences on over 20
Strategic and Private Equity targets.
Each due diligence project included a report and presentation to the
Strategic or Private buyer’s business development team that included C-level
personnel.
Ø Lead
IT and operations teams through large multi-national integrations in the Financial
Services and Manufacturing industries.
CAP GEMINI ERNST & YOUNG 1993-2000
Senior Manager
Ø Led
a team of 75 client, third-party consultants and CGE&Y personnel in the
development of a Major Media Company’s second generation of Internet
sites. The new sites span over 12 web
sites and 15 publications including streaming video and audio and extensive use
of content management.
Ø Managed
and deployed ERP package initiatives for Oracle, PeopleSoft and SAP
implementation for Manufacturing, Consumer Products, Telecommunications and
Financial Services organizations.
Ø Led
team of 20 establishing shared service center for a major life insurance
company consolidating 400 jobs from seven locations throughout the US into a
single site in Tampa Fl.
Ø Led
requirements definition and development of an activity based budgeting system
for a regional Utility.
PREVIOUS
EXPERIENCE
Metropolitan
Life Insurance, Senior Business Analyst, 1988 –
1993
NorthAmerican
Reinsurance/ Swiss Re, Statistical
Assistant, 1987 – 1988
Chase Manhattan
Bank, Investment Assistant, 1986 – 1987
EDUCATION
Hofstra
University, MBA with Business Computer
Information Systems concentration
University
of Rochester, BA Economics Certificate in
Finance/ Accounting (Simon School)
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