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PAyTON
309 Little Harbor Way
Katy, Texas 77001
(713) 256-9876
payton.ade@hotmail.com
QUALIFICATIONS SUMMARY
An exceptional Senior Manager with over 15 years of extensive experience in developing and implementing QA processes, QA programs, leading large teams, implementing best practices, encouraging collaboration among IT teams, interfacing with executives, and communicating with stakeholders.
Successfully lead large global teams through program and project tasks.
Delivery-focused and able to motivate teams.
Perform work with project proposals, oral presentations, timeline determination, budget estimation and staffing plans.
Multiple engagement experience with global delivery model including offshore functional and development support.
Proven track record in cost reduction/budget controls, service management, application and QA management, and vendor management.
TECHNICAL SKILLS
Certifications: Certified Scrum Master.
Industries: Utilities, Oil and Gas, Telecommunications, Health Care, Software and Insurance.
Industry Guidelines: The Capability Maturity Model -- Integrated (CMM/CMMI).
Software Quality Assurance Tools: QTP 6.5, Test Director Version 6.0/8.0,Quality Center, and Rational Clear Quest/Clear Case and Requisite Pro.
Platforms: UNIX, Linux, Windows (95, 98, Me, NT, 2000, XP, 2003, Vista).
Database Systems: Oracle, Microsoft SQL Server and My SQL.
Programming Languages: SQL, C++, VBA, .NET, Java Script.
Other: BPT, PeopleSoft HCM, Agile methodology, Water Fall, Backend testing, RUP, UAT, Integration Testing, Microsoft SharePoint, Star Team, Microsoft Excel, Visio, Microsoft Office 2000, Microsoft Project, DBArtisan, SQL Server Management Studio, Clear Case, and Microsoft SharePoint.
PROFESSIONAL EXPERIENCE
04/2010-Current IBM
Senior Manager (Test Management/QA)
Successfully lead and manage a global team (onshore/offshore QA professionals).
Provide thought leadership and strategic direction as it relates to software quality assurance.
Communicate and manage the execution of the overall test strategy, ensuring test plans align with strategy.
Communicate the testing status and ongoing program testing progress and issues to the project stakeholders.
Resolve customer issues by seeking win-win solutions that add value to the customer.
Provide End to End test scope and approach oversight/insight to Project Manager, Development Manager and Lines of Business (SMEs) throughout the program lifecycle.
Oversee and manage Test Managers and Key Test Leads.
Facilitate communication between all technical and business areas impacted by the testing effort.
Participate in the major testing/project decisions.
Coordinate participation of appropriate project test resources.
Schedule Results review meetings.
Track/Report progress of program testing.
Implement client satisfaction programs to ensure services are on a continuous improvement plan to reduce cycle time, defect elimination, and improved time to delivery
Define the Quality Framework and Quality Policy and ensure that it is communicated, effectively deployed and implemented and that its core processes are measured, monitored, and continually improved.
Select and hire employees. Train and evaluate employees to enhance their performance, development, and work product.
Address performance issues and make recommendations for personnel actions.
Monitor spending for adherence to budget.
Responsible for periodically reviewing adherence to QA processes and also acting pro-actively where there are perceived to be issues with quality.
Develop a system of metrics to ensure that quality processes are performing effectively and report quality related status, findings, and concerns to Executive Management.
Provide proactive leadership and vision for continual improvement of test processes and overall product quality.
Analyze Metrics to identify trends and make recommendations.
Ensure that quality procedures are used as a tool to improve customer satisfaction and to achieve the excellence in service delivery.
Drive the metrics reporting process in a clear and transparent way to accurately reflect the status of projects and the adherence of different elements to quality standards.
Review end-to-end testing processes (including defect management, test environment preparation, test data preparation, test environment control etc.) and make necessary changes required to ensure successful delivery.
Ensure compliance with established standards and procedures for the Software Development Life Cycle (SDLC) in accordance to the SQA processes.
Lead the testing/QA operation, designing and controlling test artifacts.
Responsible for SLA accomplishments regarding the testing/QA operations.
9/2009-03/2010 Accenture, Houston, TX
QA Manager
Successfully manage a team of onshore/offshore Quality Assurance professionals.
Head the entire test program and responsible for the overall outcome.
Perform the role of a "trusted advisor" and advises regarding testing leading practices.
Identify and implement process improvements to increase overall product quality and reduce testing costs.
Implement the whole life cycle of QA methodologies starting from planning, capturing, creating, executing, reporting and tracking the defects.
Work with product management to identify gaps in the SDLC and improve the overall SDLC process and recommend course of action for initiating and integrating QA/best practices policies and procedures into their Software Development Lifecycle.
Develop and maintain QA resource allocation to projects.
Strong management and leadership for direct reports with capacity to mentor and coach QA staff.
Utilized HP Quality Center for test management.
Establish strong working relationship with the Business partners.
Created QA guidance policies and procedures as needed.
Provide guidance for all project quality assurance related practices.
Manage the daily activities including updating and tracking progress on issues, action items, risks identified by, and assigned to, the Testing team.
Drive follow up with various teams on progress and bring closure to outstanding issues/actions.
Forecast, schedule, and track testing activities.
Document processes and procedures for distribution to project team members.
Evaluate current development and testing processes for improvement and accountability.
Conduct and attend various meeting.
Responsible for the effective development and implementation of QA processes to ensure that all information systems products meet company standards and end-user requirements.
Responsible for developing and supplying qualified staff that is focused on delivering value to the customer.
Coach employees and managers when situations arise that impede their work and follows through to resolution.
Effectively manage multiple conflicting priorities by continuously prioritizing and reprioritizing deliverables and to respond to unexpected changes as required.
Attend leadership meetings in order to align project to organizational goal.
Review test environment and test data requirements with the test leads on the various projects.
Define the test execution and defect reporting needs and determine frequency and communication of these reports.
Assist in risk/issue resolution by developing options, workarounds, etc. and discuss with Test Leads.
Provide support as needed to test leads in issue resolutions.
Ensure all QA deliverables (e.g. QA estimates, Test Artifacts, test script/cases, results summary) are created, delivered and signed off, according to project timelines.
Implement processes and procedures in various projects as defined in Master Test Strategy by the QA team.
Responsible for resource management and allocation.
Responsible for reviewing and approving testing estimates.
Manage the control checkpoints of testing completion as scheduled and effectively communicate delays and impacts to management.
Attend defect review meetings.
Attend test strategy review and approval meetings.
11/2008-08/2009 Direct Energy, Houston, TX
QA Program Manager
Developed testing strategy, define test requirements, and manage scope change impacts.
Determined all application needed to conduct successful end-to-end testing.
Worked to secure test environments for all applications involved in end-to-end testing.
Planned and conduct test planning, status and Exit Gateway meetings.
Had oversight of the primary activities of individual contributors to ensure completion of tasks.
Reviewed test plan, and test criteria for the testing effort and reviewed them with other teams involved in the project.
Selected and assigned appropriate task to team member(s) based upon size, complexity, and time frame of project.
Responsible for managing multiple testing projects, prioritizing tasks as necessary; reporting upon and coordinating all testing activities.
Made recommendations to management regarding test issues and resource constraints.
Ensured test case creation, test execution, aligning development support, defect management, and all status and reporting.
Managed the control checkpoints of testing completion as scheduled and effectively communicate delays and impacts to management.
Attended defect review meetings.
Educated others on Quality Assurance methodologies and leading practices.
Worked with developers on a daily basis to test new builds and fixes in a timely manner regarding systems functional efficiency.
Develop management reports (e.g. Test Execution and Defect Status Reports).
Attended test case review and approval meetings.
Facilitated test strategy review and approval meetings.
Met with PM, business users, and various stakeholders to ensure understanding of current plan and phase scheduling, resource allocation, and level-of-effort expectations.
Assisted in planning and facilitating User Acceptance Testing.
Participated in Test scenario and test case review meetings.
6/2007-11/2008 Chevron, Houston, TX
Senior QA Manager
Analyze company development processes and methodology to determine and recommend course of action for initiating and integrating QA/best practices policies and procedures into their Software Development Lifecycle.
Managed a team of onshore/offshore QA professionals.
Provided quality assessment of test case and defect management processes.
Established new and refined existing standards, processes, policies and controls for QA projects.
Contributed to the analysis and improvement of the software development life-cycle process, with specific focus on improving the QA process.
Identified and implemented process improvements to increase overall product quality and reduce testing costs.
Scheduled and assigned the testing of all software and web-based software components.
Assured the completion of all assigned projects in accordance with predetermined production schedules, including all project deliverables [e.g., quality assurance plans, test plans, testing priorities, status reports, user documentation, etc.].
Prepared a status report for all testing activities and assist technical support personnel in solving problems reported on software in the area assigned.
Created and managed the maintenance of software testing project control and error tracking tools
Required Qualifications.
Ensured that all quality processes were appropriately planned and executed.
Continuously analyzed existing testing procedures, defining and implementing software quality standards for the organization where appropriate.
Implemented and standardized test case management practices for consistency, usability and reporting across the different Scrum teams allowing other business units and project teams to leverage our processes.
Developed an overall test approach/plan for the following phases: component, integration, system, performance, user acceptance and operational acceptance test phases in multiple test environments.
Responsible for providing test tool recommendations, implementation, developing defect management and life cycle processes, and identifying necessary resources for a global testing team.
Maximized current resources for efficiency while consistently evaluating employee performance. This included downsizing where necessary while maintaining current product deliverables.
Assisted in planning and facilitating User Acceptance Testing.
Reviewed test plans and test scenarios and provide feedback.
Divided the test effort accordingly.
Ensured all bug reports are forwarded to the client.
10/2006-6/2007 Triple Point Technology, Houston, TX
Senior Quality Assurance Manager
Created and maintained project plans, test plans, and test cases for subsequent releases for the Energy Trading Application.
Managed a team of onshore/offshore QA professionals.
Utilized HP Quality Center for test management.
Met daily with Program and Technical Delivery Managers, business users, and various stakeholders to ensure understanding of current plan and phase scheduling, resource allocation, and level-of-effort expectations.
Provided daily/weekly status reports to Customer Project Team ensuring that the project stayed on track and that all issues were resolved quickly with internal development.
Analyzed existing testing processes, defined and implemented software quality standards for TPT.
Performed analysis on defects and worked to improve quality.
Ensure that test cases are approved by the technical and business teams.
Reviewed and approved testing estimates.
Ensure the quality of the system being delivered to UAT.
Responsible for managing the QA team of onshore/offshore teams.
Responsible for managing multiple testing projects, prioritizing tasks as necessary; reporting upon and coordinating all testing activities.
Developed the test strategy.
Made recommendations to management regarding test issues and resource constraints.
Worked with Service Coordinators to request and track releases in test environments.
Provided weekly status reports to management of all issues being addressed to all business customers as well as other projects and programs.
Provided weekly status of work completed and time spent on various tasks to project supervisor.
Updated testing chart with test deadlines and production dates.
Test Strategy development for TPT through partnering with the Offshore Delivery team focused on:
1. Test Strategy-Scope Definition and Prioritization
2. Maximizing the offshore test planning and execution capability
3. Business Process Alignment of Testing
4. Requirement Traceability
5. Test Metrics and Reporting
6. Tools and Regression Approach
7. Test Estimation
8. Test Approach (System)
1/2006 09/2006 Reliant Energy, Houston, TX
Quality Assurance Manager
Reviewed test results to ensure business requirements are being met.
Utilized Test Director (now HP Quality Center) for test management.
Implemented whole life cycle of QA methodologies starting from planning, capturing, creating, executing, reporting and tracking the defects.
Reviewed the user requirements document and prepared the test strategy.
Reviewed test plan, and test criteria for the testing effort and reviewed them with other teams involved in the project.
Generated of all reports for the test cases through Test Director's document
generator.
Worked with developers on a daily basis to test new builds and fixes in a timely manner regarding systems functional efficiency.
Reviewed and revised the system test strategy using requirement management tool to improve the efficiency of testing with a view to reducing time and effort but maintaining quality of deliverables.
Created process improvements by developing document templates and implementing a formal documentation strategy.
Provided analysis, reports and status of all products in test, and milestone progress.
Researched defect tracking and test case management tool within a budget and provided my recommendation for appropriate tools for the entire test team that upper management then approved.
Provided weekly status update of testing progress to upper management.
Interacted with Development team and QA Release management in bug reporting process, emergency bug fix requests and sign-off.
Responsible for proactively conducting interviews with all project stakeholders to elicit functional requirements, modeling those requirements in an organized manner, then managing and communicating those requirements throughout the project life cycle.
Responsible for the management of the software process from requirements gathering, documentation, management approval, client approval, development, to testing and final presentation to the client.
Responsible for managing and maintaining relationships with clients as they pertain to new enhancements.
Reviewed to ensure that business requirements are being met.
Responsible for documenting manual processes & risk points where operational errors can have the most damaging effects.
Planned, designed and developed manual test cases to meet the business requirements of the different modules of the energy trading application using Test Director.
Helped Identify and deploy process improvements and standards for key practices in requirements management, metrics management, and test management.
Led the effort to create testing standards and best practices to be used across the test organization.
Coordinated with developers to fix the problem and enhancing the application.
7/2004 12/2005 Well Point, Houston Texas
Quality Assurance Manager
Responsible for the test effort of the PeopleSoft HCM System Integration for WellPoint.
Provide proactive leadership and vision for continual improvement of test processes and overall product quality, including test automation and other efficiency tools.
Ensured test case creation, test execution, aligning development support, defect management, and all status and reporting.
Utilized Test Director (now HP Quality Center) for test management.
Created and maintained all testing and defect management documentation.
Reported expectations, process continuation, adherence to CMMI requirements, and other testing related activities.
Assist in risk/issue resolution by developing options, workarounds, etc. and discuss with Test Leads.
Provided support as needed to test leads in issue resolutions.
Ensured all QA deliverables (e.g. QA estimates, Test Artifacts, test script/cases, results summary) are created, delivered and signed off, according to project timelines.
Implemented processes and procedures in various projects as defined in Master Test Strategy by the QA team.
Responsible for resource management and allocation.
Responsible for reviewing and approving testing estimates.
Managed the control checkpoints of testing completion as scheduled and effectively communicate delays and impacts to management.
Attended defect review meetings.
Attended test case review and approval meetings.
Attended test strategy review and approval meetings.
Used Mercury Interactive Test Director 8.0 for test management, execution of multiple scripts, analyzed results and Tracked defects.
Responsible for core activities of the testing effort which includes Identifying and defining the required tests, monitoring detailed testing progress and results in each test, monitoring detailed testing progress and results in each test cycle.
Responsible for defining all aspects of requirements for the respective modules, including but not limited to; functionality, reporting, interfaces, customizations and configuration.
Prepared test plans, test strategies, test assets and storage.
Created and executed test plans and test suits; ad hoc testing; bug documentation and regression.
Facilitated brainstorming sessions with development team/testing team to find ways to solve quality issues and prevent problems.
Responsible for reporting defects to developers and seeing to it that defects are fixed in a timely manner.
Responsible for reporting project status to management and escalating unresolved issues.
Determined all testing environment requirements and tools.
Worked with the deployment lead to plan the application pilot.
1/2003 6/2004 SunGard Energy, Houston, TX
QA Lead
Utilized Test Director (now HP Quality Center) for test management.§
Responsible for managing the results of the quality assurance and testing teams.§
Responsible for managing the testing efforts for SunGards Gas Pipe Line application tracking system.§
Responsible for delivering testing progress and status metrics.§
Responsible for objectively evaluating processes, work products, and§ services against applicable process descriptions, standards, and procedures.
Responsible for identifying and documenting noncompliance issues.§
Provides feedback to project staff on the results of quality assurance activities.§
Accountable for QA/Testing portion of project deliverables (i.e. test§ plans, testing solutions, results, budgets, schedules, and quality.
Created a climate of collaboration and teamwork among team members and customer groups.§
Interfaced with all levels of management to negotiate project priorities and outcomes.§
Participated in requirements, design and code reviews and related software meetings.§
Engaged in software quality assurance and testing process improvements.§
Ensured smooth integration and/or rollout of systems and coordinated§ closely with the affected functional and technical teams.
Helped§ identify and deploy process improvements and standards for key practices in requirements management, metrics management, software engineering, testing and release management.
Worked closely with configuration§ management team to manage the release of fixes to relevant environments for regression and system testing.
Recorded problems and issues in accordance with the project's problem and issue management plans.§
4/2001 12/2002 Century Tel, Monroe, LA
Lead Quality Assurance Analyst
Responsible for the gathering of requirements from clients,§ completing business analysis, writing of the Data Dictionary, Preliminary and Final Function Specifications.
Utilized Test Director (now HP Quality Center) for test management.§
Conducted interviews with all project stakeholders to elicit§ functional requirements, modeled those requirements in an organized manner, then managed and communicated those requirements throughout the project life cycle.
Responsible for the Planning and execution of§ all test plans and test cases that specified testing overviews and responsibilities.
Performed business process modeling through interviews, documentation review, observation and flow diagramming.§
Documented current workflows and assessed/recommended business process re-engineering opportunities.§
Generated reports for the test cases through Test Director's document§ generator. Assign, Analyzed, logged and tracked all defects of test cases through Test Director.
Analyzed functional specifications§ with a view of ensuring automated Test Lifecycle Methodology (ATLM) Testing-unit, link, systems/functional, integration, progression and compatibility with UAT and AUT.
Responsible for implementing a§ matrix form to write test scenarios so that one test scenario could be incorporated in one row of a spreadsheet.
Performed analysis, design and implementation activities to integrate new functionality into our web application§
Prepared documentation for test cases, test results, Use Cases, Process Flows, FAQ, Training manuals and test procedures.§
Performed Regression, Functional, Integration and Ad hoc testing.§
Interacted with Development team and QA Release management in bug§ reporting process, emergency bug fix requests and sign-off.
Identified and applied updates and fixes. Performed mod migrations to various instances and environments§
Tested the application for specific performance and end user testing§ on its compatibility on various web browsers like Netscape navigator and Internet Explorer.
Compiled Test Scripts and generation of§ reports for identified errors in the application and logged errors into Test Director tracking tool.
Recorded Test Cases, and generation of test Script for automation of the testing process using Test Director 7.6.§
12/1999 3/2001 Hewlett Packard, Houston, TX
Lead Quality Assurance Tester
Worked closely with the Plan Management team in the analysis of§ system functionality by understanding the requirements documentation and translating the requirements to testing specification.
Utilized Test Director (now HP Quality Center) for test management.§
Configuration management of various issues raised by developers, business users and third party ventures.§
Responsible for the Planning and execution of all test plans, test§ cases and test Scripts which specify testing overviews and responsibilities
Applied Risk assessment techniques to facilitate project completion with limited resources and compressed delivery schedules§
Converted manual tests to automated tests using WINRUNNER to perform functional and Regression testing.§
Created data-driven tests using Data Driver Wizard.§
Used Test Verification and GUI verification to verify modules that dynamically generates report on various functions.§
Responsible for implementing a matrix form to write test scenarios so§ that one test scenario could be incorporated in one row of a spreadsheet.
Utilized business and technical tools to develop§ business, financial, and system requirements analysis with supporting variance reports, current and target business process flow, traceability metrics, and front-end prototype.
Worked with developers on a§ daily basis to test new builds and fixes in a timely manner regarding systems functional efficiency.
Regression system testing and performance testing ensuring defects tracking and analysis in Test Director.§
Responsible for defining all aspects of requirements for the§ respective modules, including but not limited to; functionality, reporting, interfaces, customizations and configuration.
Planned and executed test plans, test cases and test Scripts that specify testing overviews and responsibilities.§
Created Test Strategy, Methodology and Test Plan Templates.§
Responsible for creating a high, intermediate and detailed-level§ requirement Validation Matrix, which respectively verifies coverage of requirements by builds, test runs and test cases.
7/1996 10/1999 Hewitt Associates, Houston, TX
Business Analyst/Testing Specialist
Responsible for gathering requirements and writing functional specifications.§
Developed business process designs and process flows for our external interfaces.§
Used excel to store and document requirements and business rules.§
Debugged and troubleshoot complex interface issues.§
Planned and executed test plans, test cases and test Scripts that specify testing overviews and responsibilities.§
Created Test Strategy, Methodology and Test Plan Templates.§
Responsible for creating a high, intermediate and detailed-level§ requirement Validation Matrix, which respectively verifies coverage of requirements by builds, test runs and test cases.
Created and§ executed test plans and test suite; exploratory and ad hoc testing; bug documentation and regression; team and individual work.
Wrote software requirement based on system/business/data requirement§
Performed automated regression testing by using WinRunner.§
Verified Database checkpoints and performed Integrity checks.§
Used Text Verification and GUI verification to verify modules that dynamically generates report on various functions.§
Reviewed and revised the system test strategy using requirement§ management tool Test Director to improve the efficiency of testing with a view to reducing time and effort but maintaining quality of deliverables (i.e. Q/A)
Created functions and loaded into Function generator§
Helped Identify and deploy process improvements and standards for key§ practices in requirements management, metrics management, software engineering, testing and release management for standard Windows Desktop and Server platform.
EDUCATION
University of Houston,
309 Little Harbor Way
Katy, Texas 77001
(713) 256-9876
payton.ade@hotmail.com
QUALIFICATIONS SUMMARY
An exceptional Senior Manager with over 15 years of extensive experience in developing and implementing QA processes, QA programs, leading large teams, implementing best practices, encouraging collaboration among IT teams, interfacing with executives, and communicating with stakeholders.
Successfully lead large global teams through program and project tasks.
Delivery-focused and able to motivate teams.
Perform work with project proposals, oral presentations, timeline determination, budget estimation and staffing plans.
Multiple engagement experience with global delivery model including offshore functional and development support.
Proven track record in cost reduction/budget controls, service management, application and QA management, and vendor management.
TECHNICAL SKILLS
Certifications: Certified Scrum Master.
Industries: Utilities, Oil and Gas, Telecommunications, Health Care, Software and Insurance.
Industry Guidelines: The Capability Maturity Model -- Integrated (CMM/CMMI).
Software Quality Assurance Tools: QTP 6.5, Test Director Version 6.0/8.0,Quality Center, and Rational Clear Quest/Clear Case and Requisite Pro.
Platforms: UNIX, Linux, Windows (95, 98, Me, NT, 2000, XP, 2003, Vista).
Database Systems: Oracle, Microsoft SQL Server and My SQL.
Programming Languages: SQL, C++, VBA, .NET, Java Script.
Other: BPT, PeopleSoft HCM, Agile methodology, Water Fall, Backend testing, RUP, UAT, Integration Testing, Microsoft SharePoint, Star Team, Microsoft Excel, Visio, Microsoft Office 2000, Microsoft Project, DBArtisan, SQL Server Management Studio, Clear Case, and Microsoft SharePoint.
PROFESSIONAL EXPERIENCE
04/2010-Current IBM
Senior Manager (Test Management/QA)
Successfully lead and manage a global team (onshore/offshore QA professionals).
Provide thought leadership and strategic direction as it relates to software quality assurance.
Communicate and manage the execution of the overall test strategy, ensuring test plans align with strategy.
Communicate the testing status and ongoing program testing progress and issues to the project stakeholders.
Resolve customer issues by seeking win-win solutions that add value to the customer.
Provide End to End test scope and approach oversight/insight to Project Manager, Development Manager and Lines of Business (SMEs) throughout the program lifecycle.
Oversee and manage Test Managers and Key Test Leads.
Facilitate communication between all technical and business areas impacted by the testing effort.
Participate in the major testing/project decisions.
Coordinate participation of appropriate project test resources.
Schedule Results review meetings.
Track/Report progress of program testing.
Implement client satisfaction programs to ensure services are on a continuous improvement plan to reduce cycle time, defect elimination, and improved time to delivery
Define the Quality Framework and Quality Policy and ensure that it is communicated, effectively deployed and implemented and that its core processes are measured, monitored, and continually improved.
Select and hire employees. Train and evaluate employees to enhance their performance, development, and work product.
Address performance issues and make recommendations for personnel actions.
Monitor spending for adherence to budget.
Responsible for periodically reviewing adherence to QA processes and also acting pro-actively where there are perceived to be issues with quality.
Develop a system of metrics to ensure that quality processes are performing effectively and report quality related status, findings, and concerns to Executive Management.
Provide proactive leadership and vision for continual improvement of test processes and overall product quality.
Analyze Metrics to identify trends and make recommendations.
Ensure that quality procedures are used as a tool to improve customer satisfaction and to achieve the excellence in service delivery.
Drive the metrics reporting process in a clear and transparent way to accurately reflect the status of projects and the adherence of different elements to quality standards.
Review end-to-end testing processes (including defect management, test environment preparation, test data preparation, test environment control etc.) and make necessary changes required to ensure successful delivery.
Ensure compliance with established standards and procedures for the Software Development Life Cycle (SDLC) in accordance to the SQA processes.
Lead the testing/QA operation, designing and controlling test artifacts.
Responsible for SLA accomplishments regarding the testing/QA operations.
9/2009-03/2010 Accenture, Houston, TX
QA Manager
Successfully manage a team of onshore/offshore Quality Assurance professionals.
Head the entire test program and responsible for the overall outcome.
Perform the role of a "trusted advisor" and advises regarding testing leading practices.
Identify and implement process improvements to increase overall product quality and reduce testing costs.
Implement the whole life cycle of QA methodologies starting from planning, capturing, creating, executing, reporting and tracking the defects.
Work with product management to identify gaps in the SDLC and improve the overall SDLC process and recommend course of action for initiating and integrating QA/best practices policies and procedures into their Software Development Lifecycle.
Develop and maintain QA resource allocation to projects.
Strong management and leadership for direct reports with capacity to mentor and coach QA staff.
Utilized HP Quality Center for test management.
Establish strong working relationship with the Business partners.
Created QA guidance policies and procedures as needed.
Provide guidance for all project quality assurance related practices.
Manage the daily activities including updating and tracking progress on issues, action items, risks identified by, and assigned to, the Testing team.
Drive follow up with various teams on progress and bring closure to outstanding issues/actions.
Forecast, schedule, and track testing activities.
Document processes and procedures for distribution to project team members.
Evaluate current development and testing processes for improvement and accountability.
Conduct and attend various meeting.
Responsible for the effective development and implementation of QA processes to ensure that all information systems products meet company standards and end-user requirements.
Responsible for developing and supplying qualified staff that is focused on delivering value to the customer.
Coach employees and managers when situations arise that impede their work and follows through to resolution.
Effectively manage multiple conflicting priorities by continuously prioritizing and reprioritizing deliverables and to respond to unexpected changes as required.
Attend leadership meetings in order to align project to organizational goal.
Review test environment and test data requirements with the test leads on the various projects.
Define the test execution and defect reporting needs and determine frequency and communication of these reports.
Assist in risk/issue resolution by developing options, workarounds, etc. and discuss with Test Leads.
Provide support as needed to test leads in issue resolutions.
Ensure all QA deliverables (e.g. QA estimates, Test Artifacts, test script/cases, results summary) are created, delivered and signed off, according to project timelines.
Implement processes and procedures in various projects as defined in Master Test Strategy by the QA team.
Responsible for resource management and allocation.
Responsible for reviewing and approving testing estimates.
Manage the control checkpoints of testing completion as scheduled and effectively communicate delays and impacts to management.
Attend defect review meetings.
Attend test strategy review and approval meetings.
11/2008-08/2009 Direct Energy, Houston, TX
QA Program Manager
Developed testing strategy, define test requirements, and manage scope change impacts.
Determined all application needed to conduct successful end-to-end testing.
Worked to secure test environments for all applications involved in end-to-end testing.
Planned and conduct test planning, status and Exit Gateway meetings.
Had oversight of the primary activities of individual contributors to ensure completion of tasks.
Reviewed test plan, and test criteria for the testing effort and reviewed them with other teams involved in the project.
Selected and assigned appropriate task to team member(s) based upon size, complexity, and time frame of project.
Responsible for managing multiple testing projects, prioritizing tasks as necessary; reporting upon and coordinating all testing activities.
Made recommendations to management regarding test issues and resource constraints.
Ensured test case creation, test execution, aligning development support, defect management, and all status and reporting.
Managed the control checkpoints of testing completion as scheduled and effectively communicate delays and impacts to management.
Attended defect review meetings.
Educated others on Quality Assurance methodologies and leading practices.
Worked with developers on a daily basis to test new builds and fixes in a timely manner regarding systems functional efficiency.
Develop management reports (e.g. Test Execution and Defect Status Reports).
Attended test case review and approval meetings.
Facilitated test strategy review and approval meetings.
Met with PM, business users, and various stakeholders to ensure understanding of current plan and phase scheduling, resource allocation, and level-of-effort expectations.
Assisted in planning and facilitating User Acceptance Testing.
Participated in Test scenario and test case review meetings.
6/2007-11/2008 Chevron, Houston, TX
Senior QA Manager
Analyze company development processes and methodology to determine and recommend course of action for initiating and integrating QA/best practices policies and procedures into their Software Development Lifecycle.
Managed a team of onshore/offshore QA professionals.
Provided quality assessment of test case and defect management processes.
Established new and refined existing standards, processes, policies and controls for QA projects.
Contributed to the analysis and improvement of the software development life-cycle process, with specific focus on improving the QA process.
Identified and implemented process improvements to increase overall product quality and reduce testing costs.
Scheduled and assigned the testing of all software and web-based software components.
Assured the completion of all assigned projects in accordance with predetermined production schedules, including all project deliverables [e.g., quality assurance plans, test plans, testing priorities, status reports, user documentation, etc.].
Prepared a status report for all testing activities and assist technical support personnel in solving problems reported on software in the area assigned.
Created and managed the maintenance of software testing project control and error tracking tools
Required Qualifications.
Ensured that all quality processes were appropriately planned and executed.
Continuously analyzed existing testing procedures, defining and implementing software quality standards for the organization where appropriate.
Implemented and standardized test case management practices for consistency, usability and reporting across the different Scrum teams allowing other business units and project teams to leverage our processes.
Developed an overall test approach/plan for the following phases: component, integration, system, performance, user acceptance and operational acceptance test phases in multiple test environments.
Responsible for providing test tool recommendations, implementation, developing defect management and life cycle processes, and identifying necessary resources for a global testing team.
Maximized current resources for efficiency while consistently evaluating employee performance. This included downsizing where necessary while maintaining current product deliverables.
Assisted in planning and facilitating User Acceptance Testing.
Reviewed test plans and test scenarios and provide feedback.
Divided the test effort accordingly.
Ensured all bug reports are forwarded to the client.
10/2006-6/2007 Triple Point Technology, Houston, TX
Senior Quality Assurance Manager
Created and maintained project plans, test plans, and test cases for subsequent releases for the Energy Trading Application.
Managed a team of onshore/offshore QA professionals.
Utilized HP Quality Center for test management.
Met daily with Program and Technical Delivery Managers, business users, and various stakeholders to ensure understanding of current plan and phase scheduling, resource allocation, and level-of-effort expectations.
Provided daily/weekly status reports to Customer Project Team ensuring that the project stayed on track and that all issues were resolved quickly with internal development.
Analyzed existing testing processes, defined and implemented software quality standards for TPT.
Performed analysis on defects and worked to improve quality.
Ensure that test cases are approved by the technical and business teams.
Reviewed and approved testing estimates.
Ensure the quality of the system being delivered to UAT.
Responsible for managing the QA team of onshore/offshore teams.
Responsible for managing multiple testing projects, prioritizing tasks as necessary; reporting upon and coordinating all testing activities.
Developed the test strategy.
Made recommendations to management regarding test issues and resource constraints.
Worked with Service Coordinators to request and track releases in test environments.
Provided weekly status reports to management of all issues being addressed to all business customers as well as other projects and programs.
Provided weekly status of work completed and time spent on various tasks to project supervisor.
Updated testing chart with test deadlines and production dates.
Test Strategy development for TPT through partnering with the Offshore Delivery team focused on:
1. Test Strategy-Scope Definition and Prioritization
2. Maximizing the offshore test planning and execution capability
3. Business Process Alignment of Testing
4. Requirement Traceability
5. Test Metrics and Reporting
6. Tools and Regression Approach
7. Test Estimation
8. Test Approach (System)
1/2006 09/2006 Reliant Energy, Houston, TX
Quality Assurance Manager
Reviewed test results to ensure business requirements are being met.
Utilized Test Director (now HP Quality Center) for test management.
Implemented whole life cycle of QA methodologies starting from planning, capturing, creating, executing, reporting and tracking the defects.
Reviewed the user requirements document and prepared the test strategy.
Reviewed test plan, and test criteria for the testing effort and reviewed them with other teams involved in the project.
Generated of all reports for the test cases through Test Director's document
generator.
Worked with developers on a daily basis to test new builds and fixes in a timely manner regarding systems functional efficiency.
Reviewed and revised the system test strategy using requirement management tool to improve the efficiency of testing with a view to reducing time and effort but maintaining quality of deliverables.
Created process improvements by developing document templates and implementing a formal documentation strategy.
Provided analysis, reports and status of all products in test, and milestone progress.
Researched defect tracking and test case management tool within a budget and provided my recommendation for appropriate tools for the entire test team that upper management then approved.
Provided weekly status update of testing progress to upper management.
Interacted with Development team and QA Release management in bug reporting process, emergency bug fix requests and sign-off.
Responsible for proactively conducting interviews with all project stakeholders to elicit functional requirements, modeling those requirements in an organized manner, then managing and communicating those requirements throughout the project life cycle.
Responsible for the management of the software process from requirements gathering, documentation, management approval, client approval, development, to testing and final presentation to the client.
Responsible for managing and maintaining relationships with clients as they pertain to new enhancements.
Reviewed to ensure that business requirements are being met.
Responsible for documenting manual processes & risk points where operational errors can have the most damaging effects.
Planned, designed and developed manual test cases to meet the business requirements of the different modules of the energy trading application using Test Director.
Helped Identify and deploy process improvements and standards for key practices in requirements management, metrics management, and test management.
Led the effort to create testing standards and best practices to be used across the test organization.
Coordinated with developers to fix the problem and enhancing the application.
7/2004 12/2005 Well Point, Houston Texas
Quality Assurance Manager
Responsible for the test effort of the PeopleSoft HCM System Integration for WellPoint.
Provide proactive leadership and vision for continual improvement of test processes and overall product quality, including test automation and other efficiency tools.
Ensured test case creation, test execution, aligning development support, defect management, and all status and reporting.
Utilized Test Director (now HP Quality Center) for test management.
Created and maintained all testing and defect management documentation.
Reported expectations, process continuation, adherence to CMMI requirements, and other testing related activities.
Assist in risk/issue resolution by developing options, workarounds, etc. and discuss with Test Leads.
Provided support as needed to test leads in issue resolutions.
Ensured all QA deliverables (e.g. QA estimates, Test Artifacts, test script/cases, results summary) are created, delivered and signed off, according to project timelines.
Implemented processes and procedures in various projects as defined in Master Test Strategy by the QA team.
Responsible for resource management and allocation.
Responsible for reviewing and approving testing estimates.
Managed the control checkpoints of testing completion as scheduled and effectively communicate delays and impacts to management.
Attended defect review meetings.
Attended test case review and approval meetings.
Attended test strategy review and approval meetings.
Used Mercury Interactive Test Director 8.0 for test management, execution of multiple scripts, analyzed results and Tracked defects.
Responsible for core activities of the testing effort which includes Identifying and defining the required tests, monitoring detailed testing progress and results in each test, monitoring detailed testing progress and results in each test cycle.
Responsible for defining all aspects of requirements for the respective modules, including but not limited to; functionality, reporting, interfaces, customizations and configuration.
Prepared test plans, test strategies, test assets and storage.
Created and executed test plans and test suits; ad hoc testing; bug documentation and regression.
Facilitated brainstorming sessions with development team/testing team to find ways to solve quality issues and prevent problems.
Responsible for reporting defects to developers and seeing to it that defects are fixed in a timely manner.
Responsible for reporting project status to management and escalating unresolved issues.
Determined all testing environment requirements and tools.
Worked with the deployment lead to plan the application pilot.
1/2003 6/2004 SunGard Energy, Houston, TX
QA Lead
Utilized Test Director (now HP Quality Center) for test management.§
Responsible for managing the results of the quality assurance and testing teams.§
Responsible for managing the testing efforts for SunGards Gas Pipe Line application tracking system.§
Responsible for delivering testing progress and status metrics.§
Responsible for objectively evaluating processes, work products, and§ services against applicable process descriptions, standards, and procedures.
Responsible for identifying and documenting noncompliance issues.§
Provides feedback to project staff on the results of quality assurance activities.§
Accountable for QA/Testing portion of project deliverables (i.e. test§ plans, testing solutions, results, budgets, schedules, and quality.
Created a climate of collaboration and teamwork among team members and customer groups.§
Interfaced with all levels of management to negotiate project priorities and outcomes.§
Participated in requirements, design and code reviews and related software meetings.§
Engaged in software quality assurance and testing process improvements.§
Ensured smooth integration and/or rollout of systems and coordinated§ closely with the affected functional and technical teams.
Helped§ identify and deploy process improvements and standards for key practices in requirements management, metrics management, software engineering, testing and release management.
Worked closely with configuration§ management team to manage the release of fixes to relevant environments for regression and system testing.
Recorded problems and issues in accordance with the project's problem and issue management plans.§
4/2001 12/2002 Century Tel, Monroe, LA
Lead Quality Assurance Analyst
Responsible for the gathering of requirements from clients,§ completing business analysis, writing of the Data Dictionary, Preliminary and Final Function Specifications.
Utilized Test Director (now HP Quality Center) for test management.§
Conducted interviews with all project stakeholders to elicit§ functional requirements, modeled those requirements in an organized manner, then managed and communicated those requirements throughout the project life cycle.
Responsible for the Planning and execution of§ all test plans and test cases that specified testing overviews and responsibilities.
Performed business process modeling through interviews, documentation review, observation and flow diagramming.§
Documented current workflows and assessed/recommended business process re-engineering opportunities.§
Generated reports for the test cases through Test Director's document§ generator. Assign, Analyzed, logged and tracked all defects of test cases through Test Director.
Analyzed functional specifications§ with a view of ensuring automated Test Lifecycle Methodology (ATLM) Testing-unit, link, systems/functional, integration, progression and compatibility with UAT and AUT.
Responsible for implementing a§ matrix form to write test scenarios so that one test scenario could be incorporated in one row of a spreadsheet.
Performed analysis, design and implementation activities to integrate new functionality into our web application§
Prepared documentation for test cases, test results, Use Cases, Process Flows, FAQ, Training manuals and test procedures.§
Performed Regression, Functional, Integration and Ad hoc testing.§
Interacted with Development team and QA Release management in bug§ reporting process, emergency bug fix requests and sign-off.
Identified and applied updates and fixes. Performed mod migrations to various instances and environments§
Tested the application for specific performance and end user testing§ on its compatibility on various web browsers like Netscape navigator and Internet Explorer.
Compiled Test Scripts and generation of§ reports for identified errors in the application and logged errors into Test Director tracking tool.
Recorded Test Cases, and generation of test Script for automation of the testing process using Test Director 7.6.§
12/1999 3/2001 Hewlett Packard, Houston, TX
Lead Quality Assurance Tester
Worked closely with the Plan Management team in the analysis of§ system functionality by understanding the requirements documentation and translating the requirements to testing specification.
Utilized Test Director (now HP Quality Center) for test management.§
Configuration management of various issues raised by developers, business users and third party ventures.§
Responsible for the Planning and execution of all test plans, test§ cases and test Scripts which specify testing overviews and responsibilities
Applied Risk assessment techniques to facilitate project completion with limited resources and compressed delivery schedules§
Converted manual tests to automated tests using WINRUNNER to perform functional and Regression testing.§
Created data-driven tests using Data Driver Wizard.§
Used Test Verification and GUI verification to verify modules that dynamically generates report on various functions.§
Responsible for implementing a matrix form to write test scenarios so§ that one test scenario could be incorporated in one row of a spreadsheet.
Utilized business and technical tools to develop§ business, financial, and system requirements analysis with supporting variance reports, current and target business process flow, traceability metrics, and front-end prototype.
Worked with developers on a§ daily basis to test new builds and fixes in a timely manner regarding systems functional efficiency.
Regression system testing and performance testing ensuring defects tracking and analysis in Test Director.§
Responsible for defining all aspects of requirements for the§ respective modules, including but not limited to; functionality, reporting, interfaces, customizations and configuration.
Planned and executed test plans, test cases and test Scripts that specify testing overviews and responsibilities.§
Created Test Strategy, Methodology and Test Plan Templates.§
Responsible for creating a high, intermediate and detailed-level§ requirement Validation Matrix, which respectively verifies coverage of requirements by builds, test runs and test cases.
7/1996 10/1999 Hewitt Associates, Houston, TX
Business Analyst/Testing Specialist
Responsible for gathering requirements and writing functional specifications.§
Developed business process designs and process flows for our external interfaces.§
Used excel to store and document requirements and business rules.§
Debugged and troubleshoot complex interface issues.§
Planned and executed test plans, test cases and test Scripts that specify testing overviews and responsibilities.§
Created Test Strategy, Methodology and Test Plan Templates.§
Responsible for creating a high, intermediate and detailed-level§ requirement Validation Matrix, which respectively verifies coverage of requirements by builds, test runs and test cases.
Created and§ executed test plans and test suite; exploratory and ad hoc testing; bug documentation and regression; team and individual work.
Wrote software requirement based on system/business/data requirement§
Performed automated regression testing by using WinRunner.§
Verified Database checkpoints and performed Integrity checks.§
Used Text Verification and GUI verification to verify modules that dynamically generates report on various functions.§
Reviewed and revised the system test strategy using requirement§ management tool Test Director to improve the efficiency of testing with a view to reducing time and effort but maintaining quality of deliverables (i.e. Q/A)
Created functions and loaded into Function generator§
Helped Identify and deploy process improvements and standards for key§ practices in requirements management, metrics management, software engineering, testing and release management for standard Windows Desktop and Server platform.
EDUCATION
University of Houston,
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