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Kyla SPRAGUE

309 Nighthawk Drive  ~  Frenchtown, MT 59001

610-996-9876                                                                                     spraguek. kyla@comcast.net

Information  Technology  Professional

Leadership ~ Business Acumen  ~  Communication ~ Collaboration ~ Architecture  ~  eBusiness ~ Healthcare, Insurance,  Employee Benefits

Results-driven, self-motivated Information Technology professional with a proven record of success generating business value, building strong relationships with customers, and aligning technology with business strategy. Reduced end-to-end cycle time from six months to six weeks for delivery of physician eDetail programs. Proven ability to deliver business value by leveraging a unique balance of domain and technical knowledge.  Additional business technology capabilities include:

      ¨    Program & Project Management      ¨    Business Process                ¨    People Leadership

      ¨    Enterprise Lifecycle (ITILv3)          ¨    Software Engineering          ¨    Infrastructure Design    

      ¨    Training & Education                       ¨    Change Enablement             ¨    BI & Reporting

 

EXPERIENCE

PFIZER INC., Collegeville, PA                                                                                  Jul. 2004 - Present

Senior Manager, Business Service Architecture –Business Technology Infrastructure (May. 2010 – Present)

·       Create infrastructure designs, cost estimates, and application hosting recommendations for the deployment of departmental, regional, and global systems for the Worldwide Biopharmaceutical Business Unit. Scope includes AMER, LATAM, EMEA, and APAC regions.

·       Designed the technical architecture and infrastructure for a regional shared services offering comprising Business Intelligence, ETL, and Data Warehouse. The core infrastructure was deployed to strategic data centers in AMER (Needham, MA), EMEA (Brussels, BE), APAC (Singapore, CN) with Riverbed WAN acceleration devices deployed to the edge sites to minimize network latency and bandwidth utilization.

·       Conducted an infrastructure assessment of the Siebel CRM and Campaign Management System. Worked with Oracle, line architects, enterprise architects, and platform engineers to provide recommendations and cost estimates to enable high availability and disaster recovery of the end-to-end system with RTO/RPO requirements in minutes.

·       Led the analysis, technical design, and business case development for the migration of 100+ servers and 250+ terabytes of data supporting US Commercial Business Intelligence from an external hosting provider to Pfizer’s AMER data center.

·       Led the analysis, technical design, and business case development for the consolidation of application infrastructure from edge sites in Mexico, Argentina, Costa Rica, Chile, Peru, and Equador into Pfizer’s strategic AMER data center. Analysis included assessments of WAN capability, application architecture and performance profile, server and storage architecture, backup, disaster recovery, budget/funding for capital and operating expense (one-time and ongoing).

WYETH PHARMACEUTICALS, Frazer, PA                                                                                      

Director, Global Portal Solutions (Sep. 2008 – Apr. 2010)

·   Build and maintain strong business relationships with client partners across a wide range of functional areas: HR, Finance, Marketing & Sales, Manufacturing, and Procurement. 

·       Define strategy, drive innovation, develop roadmaps for portal team services, solutions, capabilities and market to internal & external stakeholders.

·       Define system development lifecycle methodology; provide leadership and guidance throughout the enterprise lifecycle: scope & requirements, architecture & design, planning & control, development & testing, release planning & deployment, ongoing maintenance & enhancements, and change management.

·       Manage, track, and report on the overall team portfolio of work which includes: forecasting demand vs. capacity, securing funding, sourcing, tracking milestones, analyzing activity trends (service requests & incident management tickets), and mitigating risks.

·       Define the organizational structure, define roles & responsibilities and provide overall leadership for a team of approximately 15 software professionals comprised of the following roles: Solution Architect, Business Analyst, Project Manager, Software Engineer and Developer.

·       Investigate emerging technologies, conduct technology POCs and present findings to business stakeholders and executive leadership.

·       Prepare monthly activity reports and forecasts and present to CoE leadership.

MAJOR ACCOMPLISHMENTS:

·       Reduced delivery cost structure 15% by negotiating contractor rates to better align with adjustments in the local market, implementing a release strategy, and instituting a change management procedure.

·       Reversed downward customer service trend within first 90 days by strengthening customer relationships, increasing employee engagement, and creating transparency with stakeholders.

·       Increased productivity and delivered major new capabilities during a challenging period of acquisition and uncertainty. Examples include developing an online sales order system to support the launch of  Prevnar 13 and deployment of SAP Supplier Relationship Management in China.

·       Transformed the portal team, within 12 months, into a mature solution center delivery team with full service capabilities spanning the entire systems development lifecycle.

·       Won competitive bid to design & build a BPM solution to optimize the global manufacturing product quality review and batch disposition processes.  

Principal Application Architect Lead,  Global Portal Solutions (Feb. 2007 – Aug. 2008)

·       Led the architecture and design activities for Wyeth.com, an e-Business platform. Solutions provided personalized content and premium application services to more than 130,000 registered physicians and healthcare professionals.

·       Improved business agility by designing reusable application frameworks to deliver personalized medical content and services to physicians. Examples include reusable frameworks enabling physicians to request online product eDetails and placing online orders for samples and vaccines.

·       Improved customer satisfaction and user experience by leading the architecture and design of single sign-on solutions that enabled Wyeth.com to integrate with third-party providers of premium health-care content and business services (e.g. ePocrates, MedPage Today, A.D.A.M, and AHM). Technologies deployed include secure web services via SSL and X.509 certificates, custom JAAS LoginModule, custom authentication tokens using AES encryption and SAML.

·       Reduced costs and improved agility by expediting the software engineering process. Developed detailed software designs using UML class, sequence, and deployment models and detailed infrastructure models using MS Visio.

·       Collaborated with marketing brand teams, legal, compliance, third-party service providers, shared services infrastructure and platform engineering teams, solution centers, and hosting partners to design solutions that deliver business value, adhere to corporate standards, and minimize total cost of ownership.

·       Informed decision making by conducting new project concept reviews with clients and stakeholders. Provided consulting, guidance and subject matter expertise during the scope and requirements definition phases. Provided direction for high level solution options including estimating costs, resources, timelines, and risks.

·       Increased team knowledge and skills by mentoring junior architects and working with development leads to provide guidance on design patterns and development best practices. Assisted with technical risk mitigation and troubleshooting of high severity and complex incident tickets.

·       Supported the overall efforts of the team by automating the generation of code stubs based on UML models, developing and executing automated test cases using JUnit, developing and executing performance tests using JMeter, and assisting engineers with low-level troubleshooting such as JVM analysis (JProbe), thread dumps and protocol analysis ( Ethereal, Fiddler, Tamper).

Enterprise Application Architect, IS Shared Services – Enterprise Architecture (Jul. 2004 – Feb. 2007)

·       Designed and planned the technical and application infrastructure supporting Wyeth’s Service Oriented Architecture (SOA) initiative. Technical architecture was based on 64-bit Intel Xeon processors and Red Hat Linux to provide low-cost horizontal scalability. The application platform was based on Weblogic Server 8.1 in a cluster configuration. Security services were centralized using Oblix CoreID for authentication/authorization and Novell eDirectory for identity management. Service interfaces were published and managed using LogicLibrary’s Logidex metadata repository tool.

·       Planned and executed a project to evaluate and position enterprise portal products. Formulated requirements and success criteria, developed the project plan, assembled a cross-functional team, developed the test plan, detailed test cases, and assisted with execution. Analyzed the data, led the team to consensus, and published results in a position paper.

·       Collaborated with Research Information Management, Global Document Management, and Commercial Intelligence groups to conduct research for developing a strategy and architecture for Wyeth’s enterprise search platform. The strategy considered multiple information repositories and data formats, information security, existing search engines embedded within applications, desktop search, and knowledge worker patterns.

·       Worked with Clinical Research development team to architect and design Wyeth’s first enterprise web service. Solution leveraged Weblogic Integration 8.1 to provide cross-platform application integration with Documentum Content Server. Use case was to provide a standard service for applications to automate storage and retrieval of regulated adverse event documentation. Major design elements included Java Process Definitions (JPDs) wrapped by Java Web Service (JWS) interfaces which provided synchronous, asynchronous callback, and asynchronous polling invocation mechanisms. Contributed to code development, testing, regulatory validation, production deployment, and post launch support.

·       Provided architecture and design guidance as a member of the SAP HR Portal implementation team. Made recommendations for portal technical infrastructure, for example: using LDAP for user authentication and implementing J2EE clustering for load balancing and high availability. Developed and proposed a matrix support model for SAP Enterprise Portal that leveraged existing skill sets across organizational boundaries to minimize headcount and ongoing support costs.

·       Worked with the Sales and Marketing development team to design and develop the Integrated Customer View (ICV) enterprise web service. Provides a service-oriented interface for integrating with the ICV system. Followed the WSDL-first design method and used XMLSpy to model the interface and design the XML Schema Definitions. Used Weblogic Workshop to automate the creation of the web service skeleton from WSDL.

TOWERS PERRIN, Philadelphia, PA                                                                    Nov. 1987 - Jun. 2004

Senior Information Technology Architect (Sep. 2000 – Jun. 2004)

·       Led a team responsible for planning, designing and implementing a mission-critical enterprise Internet infrastructure to support high-volume transaction processing. Scope included network security, user authentication and authorization, single sign-on, LDAP directory services, system availability, load balancing, failover, performance monitoring, and disaster recovery.

·       Led the design of an enterprise LDAP directory structure and standard schema for supporting Internet authentication and authorization.

·       Member of a team of architects responsible for evaluating distributed computing frameworks (J2EE and .NET) and presenting a recommendation to the Information Technology Steering Committee for standardization across the firm.

·       Worked with BearingPoint on a technology refurbishment project. Implemented operational efficiencies and platform consolidation with projected savings of more than $20 million over five years.

·       Led a project to audit and remediate Weblogic software license compliance resulting in savings of more than $1 million.

·       Led the design and implementation of a system change control and configuration management solution. Scope included the complete system development life cycle and spanned multiple departments, including product management, four development teams, quality assurance, migration control, and systems administration/support.

·       Led a team responsible for migrating client facing web applications from Microsoft web technologies (ASP/COM) to J2EE standards-based technologies (JSP/Servlet/JavaBeans/EJB).

·       Developed and documented application development standards based on Java, J2EE, the Jakarta Struts Model View Controller framework and other industry standard design patterns (e.g. Sun Microsystems and The Gang of Four).

·       Designed, planned, and implemented a robust, redundant, and scalable technical infrastructure based on J2EE standards and the Weblogic Server platform in a high availability configuration.

·       Conducted training for developers and led advanced study groups including Java 2 certification, refactoring and design patterns.

·       Designed and developed prototypes and sample applications to aid developers transitioning from Microsoft technologies to J2EE. Examples included: Using Jakarta Struts MVC framework, implementing J2EE security in web applications and EJBs, accessing LDAP directory services from Java, integrating Struts web applications with Netegrity Siteminder security infrastructure, and developing SOAP-based web services with Weblogic Server.

·       Designed, developed, and implemented a virtual identity repository  using EJB, the Abstract Factory design pattern, and the Data Access Object design pattern to provide a common interface to client applications for managing user profile and credential information across multiple back-end identity stores (RDBMS, LDAP and Netegrity Siteminder).

·       Designed and Implemented web single sign-on (trusted partner inbound) between Towers Perrin and JP Morgan/American Century, International Paper, Sony, and Thomson Financial.

·       Designed, developed, and implemented a SOAP-based web services solution to integrate the Authoria content engine (Microsoft ASP/COM application) with a Health & Welfare administration system (J2EE, Oracle and UNIX business tier).

·       Architected and designed a solution for providing secure SOAP web services over the public internet. Solution implemented mutual authentication using SSL and X.509 certificates.

·       Provided troubleshooting support to Systems Administration and Application Development teams. Worked extensively with LoadRunner and Optimizit to find memory leaks and performance bottlenecks in the applications and infrastructure.

·   Led a small staff of architects and senior developers.

Manager, Applications Development (Jan. 1997 – Sep. 2000)

·       Led a software development team responsible for developing and implementing product-based and custom solutions for Fortune 500 clients. Solutions provided personalized employee benefit communication services to clients using Internet, interactive voice response, and high-speed digital printing technologies.

·       Led a team of 25 people geographically disbursed across Philadelphia, Los Angeles, Boston, and Atlanta. Staff included project managers, developers, business analysts, graphic designers, and technical support specialists.

·       Worked with product managers, consultants, and external clients to define scope, functional requirements, and deliverables for standard products and custom solutions.

·       Developed applications to support health & welfare flexible benefits enrollment, defined contribution, and defined benefit account modeling and reporting of current/projected benefits and total compensation employee benefit statements.

·       Worked with Document Sciences Corporation, a Xerox company, to engineer and market an enhancement to Compuset, their enterprise document-publishing product. The Enhancement provided a competitive advantage by enabling data-driven business charts in digital personalized employee communications. Worked with internal and external public relations firms and the media to assist with product marketing.

Technical Lead (Nov. 1987 – Jan. 1997)

·       Designed, developed and implemented dynamic data-driven web applications to automate flexible benefits enrollment, pension and savings plan modeling, and 360-degree performance management for client organizations. Sample clients:  United HealthGroup, University of Chicago, Bankers Trust, and United Technologies.

·       Developed a web front-end using Java, Servlets, and TCP/IP sockets to integrate with an OS/390 mainframe based business tier written in CICS/COBOL.

·       Designed, developed, and implemented real-time web services using Java HTTP and XML to retrieve health care provider data from GEOACCESS.com and current stock price data from PCQUOTE.COM.

·       Designed, developed, and implemented a database-driven document processing solution for generating high-volume digital personalized employee benefit statements in full-color.

·       Designed, developed, and implemented interactive voice response applications to automate flexible benefits enrollment and pension/savings plan modeling for client organizations.

·       Analyzed data requirements and developed programs to generate HRIS, payroll, and third-party vendor interfaces.

·       Developed programs to manipulate data, perform complex employee benefit calculations, and generate highly formatted print output.

PROVIDENT MUTUAL INSURANCE, Philadelphia, PA                                                    1985 - 1987

Senior Developer

·       Developed actuarial technology platform and software to support premium and claims analysis, loss ratio analysis, reserve studies, and pricing.

·       Developed a financial reporting system with real-time access to corporate premiums and claims databases.

·       Developed a system to analyze group health claims lags used to set incurred but unreported reserves.

·       Developed a group manual rating system for remote sales offices.

TECHNICAL SKILLS

Operating Systems:  Red Hat Enterprise Linux, Solaris, Windows Server, MVS, VM/CMS

Application Platforms:  Weblogic, JBOSS, Tomcat, SAP NetWeaver, Microsoft .Net

Web Servers, Portals:  Apache, IIS, Weblogic Portal, SAP NetWeaver Portal

Databases:  Oracle, MySql, SQL Server, DB2

Access Management & Directories:  Novell eDirectory, Sun Directory Server, Netegrity Siteminder, Oracle CoreId, MS Active Directory

Languages:  Java, C#, C++, Visual Basic, APL, COBOL

SDKs, APIs, Frameworks:  Android, JSP/Servlet, EJB, JDBC, JMS, JMX,  JSSE, JAAS,  DOM, SAX, JAXP, JAXB, Xalan/Xerces, LDAP, JAX-RPC, SAAJ, Apache Axis, Apache Struts, Spring, Hibernate, Log4j, .Net WSE, Siteminder DMS, Documentum DFC

Web, Web Services:  SOAP, Attachments (MIME, DIME, MTOM), WSDL, XML/XML Schema, WS-Security, HTTP, HTML, JavaScript, CSS, XSL/XSLT, XPATH

Modeling Tools:  Poseidon UML, ARIS Architect, MEGA

Development/Testing/Debug Tools:  Eclipse, Weblogic Workshop, SAP NetWeaver Developer Studio, Visual Studio 2008, JUnit, JProbe, Optimizeit, Mercury LoadRunner, ANT, Apache TCPMon, Ethereal, Fiddler, Tamper, CVS, Visual Sourcesafe, ConsoleOne, LDAPBrowser, SAS, SPSSx, SQL*Plus, WinSQL, SPUFI, QMF, Java Decompiler, XMLSpy

Desktop, Productivity:  MS Office Suite (Word, Excel, Powerpoint, Project, Access, Visio), Documentum eRoom, Novell GroupWise, MS Outlook

EDUCATION

PHILADELPHIA UNIVERSITY, Philadelphia, PA - Bachelor of Science Degree in Computer Management, 81 - 85

PROFESSIONAL TRAINING

Information Technology Infrastructure Library

·         ITILv3 Foundation Certification

Sun Microsystems

·         Architecting and Designing J2EE Applications

·         Java Programming Workshop

·         Developing J2EE Compliant Enterprise Applications

·         Enterprise JavaBeans Programming

·         Beyond CGI, Developing Java Servlets

·         JavaServer Pages

·         Sun Certified Java Programmer

BEA Systems

·         Developing Solutions With Weblogic Integration 8.1

SAP

·         SAP Enterprise Portal - Knowledge Management

·         SAP NetWeaver Fundamentals

·         SAP BI and Portals 2008

·         SAP Sapphire 2007 (Presented on SOA and Process Portals)

·         SAP TechEd 2005

Towers Perrin

·         Client-centered Project Management

·         Essential Facilitation Workshop

·         Consultative Selling Workshop

·         Supervisory Skills Workshop

University of Pennsylvania Wharton School

·         Certified Employee Benefits Specialist (CEBS exams 1 thru 6)

INTERESTS & ACTIVITIES

·         Reading, hands on investigation of emerging technologies, baseball, skiing, hiking, fishing

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