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VICTORIA  GAJENDRAN

309, Jasmine Ave #102,	(310) 339-9876
Los Angeles, CA 90001	gsvictoria@gmail.com

An accomplished Senior IT Management Professional and SME in Digital Asset Management with broad background in directing IT strategy and operations, process optimization, and international program management. Demonstrative success in advising C-level and senior executives, mentoring experienced project management professionals, and leading teams to accomplish challenging objectives in high-pressure situations.  

AREAS OF EXPERTISE:

Ø  Digital Asset Management Ø  Long-range strategic planning Ø  Directing and managing IT Operations Ø  Large and complex program management

Ø  Value creation and business development Ø  International team management Ø  Executive and board-level presentations Ø  Business-technology alignment

WORK EXPERIENCE:

Cognizant Technology Solutions – Business Consulting: Senior Manager, Sep 2010 – Present

Client: 20th Century Fox, California

• Successfully managed a $9M/year budget enterprise level program (team size 70+), involving 18 simultaneous projects ranging from Business Process Re-engineering to IT solutions delivery using Global Delivery Model.
• Directed and managed a large-scale (over 5 million assets) Digital Asset Management solution from ideation and ROI analysis to launch and support. This solution managed end to end automated workflows for post-production work-in-progress assets, broadcast quality assets, and marketing assets, including ingestion, provisioning, metadata management, and secure delivery, resulting in over $17M cost avoidance per year (ROI).
• Set annual and quarterly goals, and provided thought leadership to establish innovative IT strategy and thought equity in Enterprise Media Framework, Content Management and Digital Rights Management.
• Presented executive recommendations and bi-weekly updates directly to Fox CIO and Vice Presidents of Theatrical Entertainment, Home Entertainment, TV Distribution, EST\VOD, and Studio Operations.
• Implemented strategies to convert CapEx to OpEx and enabled client to scale up and down adaptively\dynamically using AWS Cloud solutions.
• Ensured alignment of the IT services and technologies with enterprise strategy and vision.
• Identified Key Success Factors, and defined business outcome, performance goals and evaluation metrics, and monitoring\control procedures.
• Supervised vendor\partner selection process. Managed relationships with external and internal outsourcing partners and suppliers, including negotiating supplier contracts and monitoring Service Level Agreements.
• Improved business development strategies, organizational processes and structure of the Cognizant’s Digital Asset Management practice as an active Steering Committee member.
• Held direct accountability for the budget, quality, availability, effectiveness, and support of all enterprise portal business solutions.
• Oversaw financial, resource, infrastructure, technology, and operations planning, procurement and recruiting to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, Buy\Build\Subscribe and ROI analysis, deployment, and management of current and future technologies.
• Provided leadership and direction to IT department with regard to developing and maintaining an operating plan.
• Developed and maintained expertise in business processes, business data, industry standards and regulatory requirements.

Syscon Justice System, Canada: Program Management Consultant, Jan 2010 – Sep 2010

Client: Los Angeles Sheriff’s Department, California

• Performed business analysis, fit-gap analysis, pre-implementation (ROI) analysis, and functional system design for a $12M program. Created Charter and Statement of Work (SOW) for a program worth $25M.
• Identified business expansion opportunities and presented Business Case and product\solution Concept Proposal.
• Worked with senior management to set direction for the IT department in alignment with the business strategies.
• Worked internationally with Executives and other Product Directors to set priorities, implemented strategy, communicated status, and ensured timely high-quality deliveries.
• Analyzed and ensured that proper IT governance and SDLC processes are developed, maintained, and followed.
• Managed and maintained positive vendor and customer relationships by working closely with them and negotiating contracts and SLAs.
• Created budget, designed organizational structure, and matrix-managed diverse teams. Aided accurate management of capital expenditure and operations budget for all IT areas and projects.
• Ran the IT Steering committee meetings, analyzed processes and product portfolio with strong UX sensibility and big picture acumen.
• Led, supported, and participated in multiple projects and oversaw multiple teams that developed websites, huge ERP applications and Process Control solutions to ensure that scope, deadlines, budget, and quality requirements are met.
• Used performance management tools, training resources and individual coaching to maximize the performance of application development human resources.
• Worked with cross-functional teams including sales, marketing, development, QA and operations, to create, develop, launch, and support IT solutions.
• Managed the resolution of all problem incidents: escalate to senior management as necessary, conduct post mortem analysis for incidents, and document findings and recommendations.
• Gathered and analyzed feedback from internal and external sources, and transformed potential recommendations to product feature using a data-driven decision making process.

Ericsson Inc. – Digital Media Business Unit, California: Program Manager, Apr 2005 – Nov 2009

• Successfully led three different teams in a matrix environment to develop, enhance, and support multiple high-quality product suites for Video-On-Demand, Time-Shifted (StartOver) TV, Asset\Content Management and Interactive TV using Scrum methodologies. These product suites generated $15M annual revenue.
• Gathered business intelligence via research and conducted competitive analysis of the media and entertainment industry.
• Participated in writing and responding to RFP, RFI and RFQ. Worked on Charters and SOW for Asset Creation, Management, Transcoding, Delivery Solutions and Context-Sensitive Advertisement Solutions.
• Created budget, revenue forecasts, product development roadmap, and resource plan for several large-scale projects.
• Managed the procurement, invoice management, asset management, and contract and license management for IT hardware and software assets.
• Supervised development of websites, workflow systems, distributed, and standalone applications in a dynamic and deadline-driven environment. Managed product versioning and life cycle.
• Worked with internationally distributed teams and vendors to define interfaces and ensure smooth integration of high-availability (five nines) embedded software solutions.
• Increased team productivity by implementing best practices and by enabling them to consistently resolve issues quickly and reliably, thereby reducing costs by 15%.
• Sourced and managed contractors, consultants, and outside suppliers of application services and software.
• Facilitated communication between staff, management, vendors, and other technology resources within and outside the organization.
• Managed network and infrastructure support resources to ensure business efficiency, uptime, and measurable responsive deliverables for all IT oversight areas (desktop PCs, servers, network equipment, telephony and software applications).
• Directed, managed, and audited the enforcement of appropriate disaster recovery and business continuity processes.
• Reviewed all project documents and provided constructive, proactive critique of work.
• Collected customer feedback and field escalations statistics to identify problem areas and provided input to development and executive teams for strategic decision making.
• Improved customer satisfaction by consistently meeting or exceeding expectations by proactively resolving the most frequently-reported issues.

Jidea Oy, Finland: Management Consultant (MBA Intern), Jun 2009 – Dec 2009

• Attended several trade shows to gain business intelligence and build network.
• Analyzed match between key success factors in the industry and core competencies of this Construction Software firm.
• Conducted cost analysis, market research and competitive profiling, and evaluated the US market opportunity for Jidea’s software products. Created business plan.
• Researched customer base to understand their pains and needs, created solutions with existing products and mapped them to each customer segment based on their needs.
• Identified target customers, and defined improved cost structure, sales and marketing strategy.
• Optimized business processes and reduced IT slack to improve profitability by 24% in Finland.

PubTV Online LLC, Arizona: Software Engineering Lead, Mar 2003 – Apr 2005

• Provided leadership and direction to assigned IT teams to ensures the availability of required facilities, tools and resources.
• Enabled the firm’s annual revenue to increase by 33% due to increased operational efficiencies and reduced overhead.
• Liaised between customers and product management to identify opportunities and develop roadmap.
• Analyzed, optimized, designed, and developed a customizable, web-based Production System, which enabled expansion of business from only public television channels to commercial channels for processing Nielson Media’s ratings data.
• Successfully implemented project management techniques to plan, manage and communicate project activity, status, issues, risks, budgets and costs.
• Staffed properly and ensured growth of personnel skill sets in order to support the operating plan.
• Managed development and testing efforts to deliver quality products in a fast-paced environment.
• Supervised documentation of process workflows, deployment scenarios, Use Cases, and Test Cases.

Tata Consultancy Services, India: Systems Engineer, Jun 1999 - Jul 2001

Clients: AIG Insurance, New York; V Television Network, India

• Played as an active backup project leader, managing an international development team.
• Innovated automation of ERP application development, saving 7 person-months of development effort and cost.
• Maintained liaison with clients to resolve issues pertaining to insurance claims processing systems.
• Performed duties as a software developer and onsite project management coordinator.
• Conducted root cause analysis using issue statistics to prevent future defects, thereby providing effective risk avoidance.

EDUCATION:

1)      Master of Business Administration, University of California, Los Angeles, Sep 2007–Jun 2010, GPA: 3.8 on 4.0, Top 15%

2)      Master of Science, Computer Engineering, University of Arizona, Tucson, Aug 2001–Aug 2003, GPA: 4.0 on 4.0, Top 10%

3)      Bachelor of Engineering, Bharathiyar University, India, Aug 1995–May 1999, GPA: 4.0 on 4.0

AWARDS:

1)      Above and Beyond Award – Cognizant Technology Services, Aug 2011

2)      UCLA Anderson Honors – UCLA, Jun 2010

3)      Core Values Award for Accountability (Nomination) – Ericsson Inc., Oct 2006

4)      Best Practices Award – Tata Consultancy Services Ltd, Mar 2000

ADDITIONAL TRAINING:

1)      Certified Scrum Master in Agile Product Development – Scrum Alliance Inc, Nov 2007

2)      Project Management Training – Ericsson Inc., Apr 2008

TECHNICAL EXPERTISE:

Management, Tracking & Presentation Tools	MS Project, MS SharePoint, BMC Remedy, MS Visio, Rational Rose, Adobe Dreamweaver, MS Office Products
Software Development Process	Scrum, X770, Waterfall, Iterative, Prototyping
Operating Systems	UNIX, LINUX, Windows
Programming Languages	Java, VC++.NET, C, C++, MFC, VB, Python, Delphi
RDBMS & Tools	Oracle, MS SQL Server, MySQL, DB2, MS Access, TOAD, SQL Developer
Internet Technologies	Servlets, JSP, Struts, Hibernate, JMS, EJB, CORBA,  AJAX, JavaScript, ASP, D L, CSS, HTML, XML, XSL(XSLT, XPath), DTD, Design Patterns
Data Presentation Tools	Crystal Report, Oracle Forms\Reports

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