Senior Manager Resume Building Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Ruby Sutak

309 Old Aqua Landing West, Montgomery, TX 77001

oruby@yahoo.com

614 395-9876

Summary of Qualifications:

·         More than 17  years of experience as a senior manager with experience working in the Oil/Gas, IT Manufacturing, Utilities, Financial and Healthcare  industries

·         Ten years of managing and supporting medium to large project teams  thru SDLC, Infrastructure implementations and Data Center migrations

·         Knowledge and skill areas include:  Program/Project Management, manager of staff for  Product life cycle development, New Product Technology and Quality Assurance Planning

·         Results-focused, quality-driven professional with extensive experience in Business Process Development, Quality Improvement Models and Vendor Management

·         Track record of  supporting medium to large scale PMO Operations for senior management and developing Enterprise Business Strategies for Global Project Delivery Teams

·         Experienced in all aspects of technology research, budget planning, expense management, internal and external staff management, Global Delivery Models and executive level reporting

Areas of Expertise:

·         Global Resource Planning/Management	·         Vendor Management Strategies	·         Six Sigma, PMI, ITIL & Agile Methodologies
·         PMO  7+ years	·         Budget/Expense Management	·         Capability Maturity Model (CMMi)
·         Service Delivery Models	·         Quality Assurance and Auditing	·         Executive Level Reporting and Communication
·         Business Process Improvement	·         Team Management/ Mentoring	·         Reporting, Metrics and KPI’s

Experience Profile

Employer Confidential, Houston TX                                                                                         10/2011- Present

Program Manager, Global Managed Services

·         Responsible for strategic sourcing for large scale infrastructure Programs/Projects within the US and UK Global operations

·         Manage professional services and external staff through vendor contracts and Statements of Work

·         Support service delivery teams and manage resource requests for Upstream and Downstream business units

·         Responsible for staffing requests related to the following activities: Capital approvals and Change Management,  internal/ external resource allocation/ utilization planning, reporting and spend management for each Project

Hewlett Packard, Houston, TX                                                                                                  02/2011 – 9/2011     

Program Manager, Quality and Engineering

·         Managed a Quality Assurance and Engineering team across PSG business unit

·         Develop a PMI based Program Management Office to support Engineering Leads responsible for driving Quality and Design improvement projects for each platform for Consumer, Commercial and S-Class platforms

·          Manage Project Portfolio for senior management and develop reporting, metrics for World Wide Projects and Quality and Engineering initiatives   

·         Provide coaching and mentoring to Project and Engineer Leads for full life cycle projects, quality defect management & containment initiatives working with regional and Global partners and vendors

Net Xperts, Pittsburgh, PA                                                                                                               07/2010 - 2/2011

Technology Consultant                                                                                     

·         Consult clients on network architecture, capacity planning and testing for LAN/WAN migrations, Network monitoring and production support

·         Responsible for expanding Managed Services practice in Pittsburgh market.  Provide recommendations on improving current service model, resource management and tier maintenance agreements

·         Manage Production Support agreements for clients and vendor partners; manage System Engineers and Production Support resources for customers

Tek Systems                                                                                                                                      09/2009 – 8/2010

Principle Consultant

·         Responsible for nationwide program relating to strategic sourcing, hardware deployment, vendor and resource management for a Fortune 50 Health Care company.

·         Manage infrastructure deployment strategy for WAN solution, desktop refresh and configuration, business model requirements and solution design.   

·         Leadership: manage a team of infrastructure PMs that led the front end planning efforts for the infrastructure deployed and field operations for the business unit.  Peer leadership members included the business directors and vice president of operations.  Analysis of business continuity and disaster recovery plans was part of the Infrastructure program to support the market growth objectives while identifying deficiencies in certain regions. 

·         Team building: recruit technical and management resources to support IT targeted roles and was single point of contact for business unit, strategic sourcing, infrastructure, real estate and facility construction.

·         Customer management: responsible for communication plan for each of the 200+ sites that was in-scope and was point of escalation for site construction, deployment vendors and issues raised by business director and staff.

·         Reporting: created and maintained multiple reporting channels for program management team, senior leadership and PMO office to satisfy all required communications needed by the business and IT groups.  Document new operating procedures for corporate and field operations to follow during this hardware and software implementation.

CGI Inc.                                                                                                                             12/2005 – 05/2009

Senior Consultant, Delivery Manager

·         Responsible for program delivery of hardware and software implementations for Financial and Healthcare clients.

·         Responsibilities included sales, project delivery, and budget forecasting/expense management, internal and external staffing, global delivery models, and resource management and reporting.

·         Leadership: successfully managed accounts with multi-million dollar revenue streams through sales cycle and SDLC methodology and expanded business footprint in the Ohio banking and insurance markets.

·         Team building: recruited technical services team noted for integrity and competency in 2007/2008 in US and India based operations.

·         Customer service and customer relations: improved client relations by meeting or exceeding their expectations in delivering ADM projects and supporting their time to market objectives and budget constraints.

·         Communication and reporting: created and managed reports for internal sales team and provided customers with new technology and market studies for their industry that supported their corporate goals and objectives.

Chase Bank                                                                                                                                      06/2002 – 12/2005

Program Manager

·         Managed a PMO team that was responsible for vendor contract negotiations, internal/external staff planning/management for mortgage and retail lines of businesses, created and managed quality assurance audits for $MM programs and projects. 

·         Responsible for performance reviews for 12 associates and created retention plans during merger/acquisition activities

·         Managed a PMO team that was responsible for software delivery lifecycle (SDLC) adopted by Bank One and Chase Merger and Acquisition team.

·         Developed and implemented a project delivery model based on PMI framework for project governance and portfolio management.

·         Responsible for strategic sourcing for large scale hardware and software projects and sourcing professional services through vendor contracts and SOW’s.

Ciena Communications                                                                                                                  01/2001 – 04/2002 

Senior Program Manager

·         Responsible for a $260 MM Global Account in Dublin, OH and Denver, CO.  Responsibilities included:  program management activities, contract agreements between client, third party vendors and managed services organizations in US, Canada and Mexico. 

·         Consulted client on network architecture, capacity planning, new product introduction and integrated network testing for migrations and network builds.

·         Managed a hardware/software development program in Cupertino, CA and in the UK to service and support design issues, hardware and software releases for optical switching division.

Adelphia Business Solutions                                                                                                        03/1997 – 12/2000

Project Engineer

·         Managed the deployment of regional DWDM and Sonet networks for delivering voice, data and video broadcasting capabilities to residential and commercial customers. 

·         Performed overall design and deployment for Central Offices units in Southeast and Midwest Metropolitan regions. 

·         Managed the operational and facility construction for 40 Central Offices in the Southeast region.

·         Implemented safety regulations in accordance with OSHA guidelines and performed ISO 9000 audits as required.

Education & Professional Affiliations / Training

West Liberty State, WV-Business Administration

PMI, Houston, TX Chapter member

Capability Maturity Model Integration (CMMi)

Project Estimation Model & Workforce Management Training -IBM

Clarity, SharePoint & RAT (Resource Allocation Tool)

Evanta- Leadership Networks

Telcordia Quality & Assurance Audit Certified

Download Resume Format