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Kayla Conlogue
kayla@gmail.com – Cell:
601-953-9876 – 19 Jenkins Drive, Downingtown, PA 19001
Senior
Program Management & Training Professional
More than 15
years of increasingly responsible experience driving improvements in data
warehousing, business intelligence, analytics, and large-scale systems design
across a wide spectrum of industries. Leverages top-flight analytical and
technical skills to deliver best-in-class systems that solve business and
client needs. Authentic leader with the ability to inspire trust, clarify
purpose, align organizational systems, and build collaborative relationships
throughout all tiers of an organization.
Core Expertise
SAP Implementation – Change Management – Strategic Planning – Data Warehousing –
Customer Relationship Management –
Training & Development –
Process Improvements – Business Intelligence – Analytics – Multiunit Operations
Professional Experience
VWR – Radnor, PA 2010
to Present
Global distributor of scientific laboratory equipment,
supplies, and chemicals
Program Manager, Learning & Development
(SAP Training & Documentation Lead)
Hired to build $1.3M SAP technical training program from the ground up.
Drive production and execution of all training deliverables while overseeing a
cross-functional team of 16 internal and external resources. Lead curriculum
development, master and transactional data loads, course designs, and logistics
for 2K+ employees. Collaborate with business process leads and executives to
build and communicate learning strategy.
- Achieved end-user training satisfaction score of
4.83 out of 5
- Implemented blended learning culture across widely
dispersed workforce; increased efficiency and significantly decreased training
costs by customizing learning to departmental need
- Named best-run team on the SAP project by
Corporate Audit
- Designed 47 unique courses across 6 business areas
using RWD uPerform, Microsoft Office, and Sharepoint
Amerisource Bergen – Valley Forge, PA 2009
to 2010
Major wholesale supplier to the pharmaceutical
industry
Senior Program Manager,
Master Data and Technical Development
Led coordination
and delivery of corporate master data and coding across three SAP
implementations. Managed Master Data and WRICE-F development activities for
$450M build with 400+ project resources. Partnered with contract and business
resources to establish, communicate, and monitor data cleansing, extraction,
transformation, loading, and support strategy. Maintained work schedules and
resource allocations across competing work streams. Communicated company-wide status,
strategy, and achievement.
Worked with
deployment team to prepare team members and business resources for dual
maintenance, cutover execution, and system production information. Performed
key role in organizational mapping activities necessary to assign SAP roles in
GRC, avoid segregation of duty conflicts, and align training needs.
- Coordinated 100+ legacy master and transactional
data extracts to support system cutover across three phased rollouts
- Scripted, executed, and tracked 300+ test cases
using HP Quality Center; resolved defects, and led regression testing
Campbell Soup Company – Camden, NJ 2002
to 2008
Industry-leading food manufacturer
Senior Program Manager,
Training & Change Management 2004
to 2008
Balanced HR
and IT functions and planned all aspects of $11M training and change management
program for global SAP rollout. Architected training and change management plan
and coordinated organizational readiness from inception to delivery. Shepherded
a cross-functional team of 17 contractors and employees. Developed long-term
vision for rolling SAP into learning management system, knowledge management
repository, and Campbell University platform.
- Formulated training strategy across 33 facilities
in Canada, the U.S., and Australia
- Created 54 courses to support 18K+ employees
across 23 operations and production facilities
- Passed all corporate audits (internal and
external), including ISO 9000
- Honored with ‘Excellence in SAP Training’ award by
SAP
- Implemented PowerUser Programs to interface with
governance board and steering committees to establish global standard operating
procedures
Senior IT Program Manager – Business
Intelligence & Analytics 2002 to 2004
Directed team
of data analysts, developers, and consultants to deliver 18-month, $4M trade
spend reporting solution on time and under budget. Supported sales, marketing,
finance, and customer service divisions. Facilitated all facets of project
delivery from requirements gathering to build and deployment.
- Researched team composition trends and developed
staffing requisitions accordingly; constructed promotion / retention plans, and
career tracks for all direct reports
- Co-developed 6-month Campbell Leadership Alliance for
high-potential employees
- Delivered single point of truth access for four departments
and provided framework for SAP data warehouse that informs entire Campbell
North American enterprise and serves 500+ employees
Retail Solutions, Inc. – Lincoln, RI 2001
to 2002
Software developer and service provider
Director of Client
Services / Manager of Technical Development
Promoted to oversee
corporate client base and conduct full scale needs assessment. Served as
liaison to companies contracting with RSI for point-of-sale data warehousing, reporting,
trending, and KPI tracking. Ensured that client requirements were delivered
within existing application infrastructure. Wrote functional specifications
documents against collected business requirements. Managed database programmers
and customer support teams.
- Delivered online business intelligence reports to
1.2K+ users across 40 companies
- Supported business development efforts and RFP responses;
resulted in 25% increase in revenue over 1 year and acquired major clients
including Unilever, Novartis, Kimberly Clark, Playtex, and Colgate
Additional Experience
Served as Senior Manager –
Analytics, Manager – Business Intelligence, Senior Consultant, and Consultant at MCI. Details available
upon request.
Education
Master of Arts in English Composition & Rhetoric –
West Chester University
Bachelor of Science in Speech Pathology
with English concentration – University of Southern Mississippi
Society for Information Management Leadership
Forum Graduate, selected as one of only 150 people nationwide to
complete course each year
Professional Affiliations
The
Data Warehouse Institute (TDWI)
American
Society of Training and Development (ASTD)
Campbell
Leadership Alliance, Founding Member
Adjunct
English Faculty, Delaware County Community College
Technical Profile
SAP FI/CO, SD,
MM, PP, QM, PM; SAP BW; Microsoft Office Suite including MS Project; Open Workbench;
Clarity; HP Quality Center; SharePoint; Learning Management Systems including
Cornerstone and Plateau; Cognos; MicroStrategy; Hyperion; Oracle Express;
Business Objects (BOBJ); SAP ProductivityPak (RWD uPerform)
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