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MAYA MUSCARELLI
309
Holmberg Drive ● Helena , Montana
59001 ● 406-431-9876 ● Maya@msn.com
Profile
Reliable,
versatile, professional with 16 years experience in software design and development
and delivery of large-scale system integration projects for state governments.
Focus areas include
requirements gathering and analysis, use case development, and system testing
support including defect management and issue resolution.
·
Able to quickly connect with
clients to understand system requirements and business processes.
·
Adept at writing and
producing documents that are clear, concise, and easy to understand.
·
Hands-on experience with all phases
of the software development lifecycle, including requirements gathering,
design, testing/defect management, deployment, and user support.
·
Strong analytical abilities
and decision-making skills.
·
Track record of effectively
managing multiple tasks and priorities.
|
Technical Proficiencies
Tools:
·
Microsoft applications (Word,
Excel, PowerPoint, Visio, Project, Outlook, SharePoint)
·
Project/requirements
management software (RequisitePro, ClearQuest/Trac, Jama Contour)
·
Software test and defect
management software including HP Quality Center, JIRA
·
Policy modeling and business
rules automation software including Oracle Haley
·
Online help authoring
applications including AuthorIT, RoboHelp
·
Lotus Notes and Lotus Notes
Designer
·
·
Adobe Acrobat and Adobe LiveCycle
|
Professional Experience
StoneRiver
Lead
Business Analyst
Specialize in business
process and change management, work with government and private sector
clients to gather, analyze, communicate, and validate requirements for
changes to business processes, policies, and information systems. Responsible
for project planning and estimating, status reporting, employee mentoring and
training, and contributing to clients’ strategic direction.
Key
Contribution:
·
Leading effort at Montana Department of
Justice to design and develop a Web-based knowledge-sharing and social
networking solution to improve internal process of sharing, managing, and
reusing business information (2011-2012).
|
Deloitte Helena,
MT 2005 –
July 2011
Senior
Consultant
Responsible for creating
and implementing custom technology solutions to meet clients’ business needs.
Primary duties included gathering/validating system requirements, functional
design, prototyping and testing solutions, and supporting system
implementation.
Key
Contributions:
·
Track Lead for a systems
integration project for the
·
Coordinated team efforts to
identify, research, track, and resolve hundreds of application defects on
deadline for a large
·
Managed deployment of the correspondence/reports
modules for a motor vehicle computer systems replacement project, Montana
Department of Justice, Motor Vehicle Division (2005-2009).
|
Montana
Department of Justice (DOJ)
Lead
Technical Writer/Documentation Coordinator
Led documentation
support for $13 million, multi-year project to reengineer state motor vehicle
business processes. Produced numerous business requirements documents. Provided
technical writing services including document editing, formatting,
proofreading, production, and template design.
Key
Contributions:
·
Managed three-person staff
responsible for providing project documentation and technical writing
support.
·
Designed, developed, and
implemented project's first intranet to share key project news and resources.
|
Blue
Cross Blue Shield of
Software
Engineer/Technical Writer
Managed corporate
intranet and workflow applications serving over 750 employees. Provided
start-to-finish software development, including requirements gathering, database
design/development and deployment, and user training and support. Produced
hardcopy and online user policy/procedure manuals, software documentation,
online help systems, and presentation materials.
Key
Contributions:
·
Consulted with internal
clients to plan, design, and implement more than 60 workflow and process
improvement applications resulting in significant cost savings for BCBSMT and
its subscribers.
·
Managed team that developed
BCBSMT's first intranet site (1998).
·
Recognized for superior
customer service with numerous company awards and client commendations.
|
News
Anchor/Reporter
Journalist and
news anchor with reputation for fair and balanced reporting. Worked for
several radio stations and newspapers in large media market in southeastern
Key
Contributions:
·
Wrote local news stories,
features; also produced candidate debates, election coverage, documentaries.
|
EDUCATION
·
Degree: Bachelor of Science
Major: Journalism
|
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