Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Home: 630-830-9876 lyla@gmail.com Mobile
Lyla
Fitzpa
309
Buchanan Lane ~ Streamwood , Illinois
60001
Subject matter expert in all phases of
application systems development processes.
Broad conceptual understanding and knowledge of data and object business
process modeling. Accomplished in
web-based applications, e-commerce, multi-platform, large and complex
applications. Strong financial acumen.
core competencies
Visionary Leadership
|
Technology Development
|
Operations Management
|
Business Process Engineering
|
Industry experience
·
General Business
|
·
Manufacturing
|
·
Retail
/ POS
|
·
Healthcare
|
·
Distributed
Warehousing
|
·
Consulting
|
·
Commercial
Insurance
|
·
Marketing
|
·
Accounting
/ GL
|
·
eCommerce
|
·
Inventory
|
·
Not
For Profit
|
·
Transportation
|
·
Distribution
Systems
|
·
Merchant/ACH
|
·
Magazine
Fulfillment
|
Employment
History and Accomplishments
Sr. Business analyst / Consultant
Performed business analysis for Property
& Casualty provider
Prestige Staffing, Chicago , Il l
Client: Kingsway
Financial
- Conducted research, business analysis functions in SCRUM environment, authored business
use cases for Web-based systems: Policy, Claims and Billing, heavy
customer interface. Documented workflow,
Utilized UML
Computer
Sciences Corporation (Zurich American
Insurance), Schaumburg , IL 2004 - 2008
Global Quality
Re-engineering Lead, 2007 – 2008
On assignment with Zurich American
Insurance. Re-engineered Global Process Framework to improve efficiency of work
performed, utilizing DMAIC principles.
·
Developed
and launched comprehensive Global Process Improvement Program for an out
sourcing organization, turn around of contractual penalties received prior to
program development. Rectify and eliminate financial
losses incurred from contractual stipulations on defect ratio delivery
·
Developed,
facilitated training program for off shore staff to reinforce new process,
workflow
·
Managed
offshore staff, workload assignments, staff performance reviews
·
Improved annual revenue $6M by
implementing a process improvement program, aligned with CMMI-3
·
Implemented
program control processes, and operations improvements
·
Conducted
cost-benefit analysis, developed business case for process change
·
Assessed
and identified training needs, experienced trainer and facilitator
·
Provided
C-level reporting, dashboard development of metric measuring quality
Lyla
Page
Two
Senior
Consultant, 2004 – 2007
Maintain business continuity of Property
and Casualty business
Computer Sciences Corporation, Schaumburg , Illinois
·
Significant contributor to reversal of major project,
re-establishing and strengthening client relationship
·
Alleviated risk to project delivery through expert
knowledge of industry and client applications
·
Engineered custom tailored exams for knowledge transfer.
·
Mentored off-shore staff through training program and
testing approach
·
Successfully delivered web-based applications through
implementation, applications: underwriting, marketing
·
Facilitated gathering requirements, authored business use
cases, functional specifications, project management plan, and preliminary
systems design documents.
·
Successfully utilized tool, Requirements Center
Business Analyst
Verify quality of developed systems, audit
work products
Zurich American Insurance, Schaumburg , Illinois
·
Created Business Use Cases, Project Plan, Functional
Specifications, Quality Plans, Test plans
·
As a Business Analyst of a large strategic initiative worked
as a team member converting legacy claims processing system to a web-based
application
·
Provided lead Business Analyst involvement streamlining
payment of claims through automation of work comp claims
·
Expert in application and infrastructure work processes
and methodology
·
Enhanced workflow by guiding and administering
customization of Rational ClearQuest.
·
Programmed customized Crystal
·
Successfully extracted data using DataStage, in using IBM
Business Intelligence for custom analysis and reporting, for defect comparision
·
Authored training manual for department in use of Rational
ClearQuest.
·
P&C knowledge areas:
Claims, Document Distribution, Producer, Marketing, Po licy
Project
Manager
Deliver Y2K certified systems before year
2000
Sears Corporation, Hoffman Estates , Illinois
·
Project Manager for “Project 2000”: Assurance
Certification Effort for Finance Transactional Systems, managing team comprised
of four Sears associated and seven external consultants. Successfully delivered
completed applications ahead of schedule
·
Managed staff, facilitated staff meetings
·
Compiled data provided monitoring of data and statistical
reporting for SEC.
·
Successfully streamlined Software Development Life Cycle
(SDLC) to align with certification processes.
Sr. Business analyst / Consultant
Performed business analysis research for
large application re-write
Competitive Systems Advantage, Rosemont , Il l
Client: Kemper
Insurance
- Conducted research, business
analysis functions of large commercial claim applications re-write
- Documented workflow, architecture, surveying existing interfaces
Sr. Business analyst II
Supported Regional Marketing Business Group
McDonalds Corporation, Oak Brook , Illinois
- Provided analysis into problems, support tickets, help desk and call
center, conducted research of regional marketing applications
Lyla Page
Three
**Early
Career: Additional relevant work
experience available
Education
california university for advanced studies, Petaluma , California
Bachelor of Science in Data Processing Management
Transcripts are available, Col
Computer Operations, Computer Programming
Professional
Development
Six Sigma Certification, Green Belt
CMMI-3,
ISO9000, ITIL
Villanova University
Rational Products: RUP Methodology, Rational Robot, Rational
ClearQuest
Technical Skills
Software: Word, Excel, Access, PowerPoint, Visio, MS Project, MS
Sharepoint, MS Office 2007, Infopath, Crystal Reports, Visual SourceSafe, Lotus
Notes, Rational Test Manager, Robot, ClearQuest, Enterprise Manager,
Requirements Center, Query Analyzer, Dameware Remote Control, DB2, Oracle, IMS/DB,
RDB, SQL, COBOL, JCL, Visual Basic, SQL, VBScript, Java, HTML, SQL Server 2005,
Siebel Call Center, IVR, Business Objects, IBM Business Intelligence, DataStage
Operating Systems / Platforms: Mainframe,Windows NT/XP, Dos, and Microsoft SQL Server
Networking: LAN, WAN, TCP/IP, VPN, and FTP
Methodologies: Object-Oriented Analysis and Design, UML Analysis, RUP,
SDLC, Iterative Phase Delivery and Test-Driven Approach, Agile methodology, SCRUM
methodology
Download Resume Format
.JPG)
0 comments:
Post a Comment