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Joy Moarefi
309
E. Archer Pl.
Denver,
CO 80001
Cell:
720-530-9876
Home:
303-731-1230
Email: Joy.moarefi@gmail.com
Summary of
Qualifications
Senior Business Analyst
with 10+ years experience in insurance and financial products software
development. Product Owner management
including project and product planning and working with offshore and nearshore
teams to ensure their understanding of the business as well as the
requirements.
Highly skilled at writing
requirements, wireframing, training technical staff on the business of
insurance and its financial model and collaborating with the client to ensure a
quality software product.
Professional
Experience
StoneRiver
Product Owner/Sr. Business
Analyst June 2001 –
present
Worked on the Product
Management team responsible for replatforming and combining multiple insurance
applications into one project.
Responsible for managing a client support project in addition to Project
Ignition work. Duties included:
- Effectively gathered, documented and wireframed requirements.
- Trained technical and non-technical staff on business flow,
financial calculations for policy rating, claims reserving and Canadian
Workers’ Compensation Annuities as well as database tables.
- Scheduled requirements and development work for upcoming
sprints.
- Worked closely with offshore and nearshore teams using Agile
methodology. Work included clarifying
issues, approving test scenarios, and testing
the end product.
-Mentor new analysts on the processes and procedures of
the company.
-Work with third party vendors and regulatory agencies to
coordinate interfaces to their applications for use the software product.
-Responsible for reviewing project analyst requirements to ensure
cost effective and regulatory compliance of requirements.
-Utilize SQL to review and query tables to verify data and confirm
configuration.
-Partner with the Business Intelligence team as a SME to provide
criteria needed for regulatory and management reporting. In addition, work closely with the team in
the development of the reports including GUI advice and end user testing of the
reports.
-Perform testing of environments to confirm requirements
implemented as designed and requirements met our clients need.
State Farm
Insurance
Agency Field Specialist January 1998 – August 2000
Member of the Agency Field
office responsible for working with Agents and their staff to ensure effective
Agency processes and compliance of Agency regulations. Responsibilities included:
-Established and routinely audited agency accounting
systems.
-Designed and administered training curriculum to agents and
staff. Curriculum included: technical
training, business management training, sales and marketing training and all
aspects of agency staffing. Training
resulted in better performance, greater staff retention and better product
understanding.
Agency Field Specialist continued
-Oversaw Series 6 Compliance documentation. Series 6 licensed as well and Property and
Casualty and Life and Health Insurance Producer licensed.
State Farm
Insurance
Senior Claim
Representative May
1996 – January 1998
Insurance Claim
Representative assigned to evaluate and settle Automobile and Fire Claims Responsibilities included:
-Evaluation and investigation of automobile and homeowner
claims.
-Negotiated settlements with insureds, claimaints and
repair vendors.
-Educated clerical staff on the handling of claims.
-Mentored many clerical staff member as they pursued
career level positions.
-Successful arbiter in arbitration board with a 93%
success rate.
-Researched automobile and products liability laws.
Skills
Skill and technical
experience includes:
-Ability and experience in working with Offshore and
Nearshore teams.
-Microsoft Office Suite including Microsoft Access and Microsoft PowerPoint.
-Knowledge of in-house applications which included multiple
billing, insurance claims and insurance policy systems.
-Excellent oral and written communication skills.
-Experience using both Agile and Waterfall software development
methodologies.
-Rally project management software.
-IBM Rational Tools including: Clear Case, Clear Quest, Clear Case
Remote Client, Requisite Pro, Requisite Web, Rational Robot.
-Excellent research skills including legal research.
-Ability to lead and mentor people.
-Aqua Data Studio.
-PL/SQL developer.
-StarTeam revision control software.
Education
Information Technology Institute Denver, Colorado
Post-Graduate Certificate
in Applied Information Technology (AIT)
Colorado Christian University Denver, Colorado
Bachelor of Arts degree in
Organizational Management
University of Northern Colorado Greeley, Colorado
Paralegal Certificate
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